HomeNetworkSymptoms
YourTVcannotconnecttotheserver.
AmessageappearsstatingthattheTVcannotconnecttoyournetwork.
Serverisinaccessible.
SomemediafilesintheUSBdeviceorserverarenotdisplayed.
Whenusingtherendererfunction,musicfilescannotbeplayedback.
TheTVcannotbefoundbyaWiFiDirectdevice.
YourTVcannotconnecttotheserver.
ChecktheLANcableorwirelessconnectiontoyourserverandyourTV.
CheckifyournetworkisproperlyconfiguredonyourTV.
AmessageappearsstatingthattheTVcannotconnecttoyournetwork.
Checkthecurrentnetworksettings.PresstheHOMEbutton,thenselect [Settings]→ [Network]→[NetworkSetup]→[View
Networksettingandstatus].Checkyournetworkconnectionsand/orserver’sinstructionmanualforconnectioninformation,orcontactthe
personwhosetupthenetwork(networkadministrator).
ReconfigureyournetworksettingsbypressingtheHOMEbutton,thenselect [Settings]→ [Network]→[NetworkSetup].
IftheLANcableisconnectedtoanactiveserverandtheTVhasacquiredanIPaddress,checkyourserver’sconnectionsand
configurations.PresstheHOMEbutton,thenselect [Settings]→ [Network]→[NetworkSetup]→[ViewNetworksettingandstatus].
Serverisinaccessible.
CheckyourLANcable/wirelessconnectionoryourserver.TheTVmayhavelostconnectionwiththeserver.
Perform[ServerDiagnostics]tocheckifyourmediaserverisproperlycommunicatingwiththeTV.PresstheHOMEbutton,thenselect
[Settings]→ [Network]→[HomeNetworkSetup]→[ServerDiagnostics].
SomemediafilesintheUSBdeviceorserverarenotdisplayed.
Unsupportedfilesmaynotbedisplayed.
Theaccessiblefileorfolderlimitinadirectoryis1,000forUSBand30,000foraserver.Thislimitincludesnonsupportedfilesorjust
folders.Filesorfoldersarepopulatedbasedontheirtimestamps.Photo,musicfilesorfoldersexceedingthelimitwillnotbedisplayed.
Whenusingtherendererfunction,musicfilescannotbeplayedback.
SomeapplicationsdisplayaphotofilepreinstalledinthePCsimultaneouslywithmusicplaybackwhenusingtherendererfunction.
Dependingonthepreinstalledphotofile,musicplaybackmaynotbepossible,butmaybecomepossiblebychangingthephotofile.
TheTVcannotbefoundbyaWiFiDirectdevice.
Set[WiFiDirect]to[On].PresstheHOMEbutton,thenselect [Settings]→ [Network]→[WiFiDirect]→[On].
IftheTVcannotbefoundeventhough[WiFiDirect]is[On],set[BandSetting]to[Auto(2.4GHzBand)].PresstheHOMEbutton,then
select [Settings]→ [Network]→[WiFiDirectSettings]→presstheOPTIONSbutton→[BandSetting]→[Auto(2.4GHzBand)].
TopofPage| Troubleshooting