Help Guide
Interchangeable Lens Digital Camera
ILME-FR7 / ILME-FR7K
Troubleshooting
Power supply
Image output
Symptom Cause Solution
Unit does
not power
on.
The AC adaptor is not connected to the DC IN
connector firmly. Insert the power cord firmly as far as it will go.
The AC power cord is not inserted firmly into the AC
adaptor or the AC outlet. Insert the power cord firmly as far as it will go.
The LAN cable is not connected firmly between the
PoE++ power delivery device and the unit. Check that the cable is inserted until it locks.
The LAN cable is connected to the OPTION connector,
but not to the LAN connector.
Connect the LAN cable to the LAN connector
correctly.
The unit is connected to a power delivery device that
does not support PoE++ (IEEE802.3bt, Type 4, Class 8
compliant).
Connect to a power delivery device that
supports PoE++ (IEEE802.3bt, Type 4, Class
8 compliant).
The total power consumption exceeds the maximum
rating of the PoE++ power delivery device.
Refer to the operating instructions for the
PoE++ power delivery device.
A network cable with category rating that does not
support PoE++ power delivery is connected.
Use a Category 5e or higher network cable
connected to the LAN connector.
The camera, PoE++ power delivery device, and
peripheral devices are not connected to ground.
Connect the camera, PoE++ power delivery
device, and peripheral devices to ground.
Symptom Cause Solution
No image is
output.
Connected devices are not connected correctly. Connect the connected
devices correctly.
Initial setup was not completed. Complete the initial setup
using the Web App.
No image is output
from the HDMI
connector.
A signal that is not supported by the HDMI output destination device
is being output.
Change the HDMI output
format setting or use a
device that supports the
output signal.
A cable that does not support the output HDMI standard is being
used.
Use a cable that supports
the output HDMI standard
in use.
