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Troubleshooting
You have deleted an image by mistake.
Once you have deleted an image, you cannot restore it. We recommend that you set protection
on an image (page 38), or set the write-protect switch on the “Memory Stick” to the LOCK
position (page 89) to prevent accidental erasure.
The resizing function does not work.
You cannot resize movies and Multi Burst images.
You cannot display a DPOF (Print order) mark.
You cannot display DPOF (Print order) marks on movies.
You cannot cut a movie.
The movie is not long enough to cut (shorter than about two seconds).
Cancel the protection (page 39).
Still images cannot be cut.
You do not know if the OS of your computer is compatible with the camera.
Check “Recommended computer environment” (page 56) for Windows, and “Recommended
environment” (page 66) for Macintosh.
You cannot install the USB driver.
In Windows 2000, log on as Administrator (authorized Administrators) (page 57).
Your computer does not recognize your camera.
Turn on the camera (t step 2 in “Read This First”).
When the battery level is low, install the charged batteries (t step 1 in “Read This First”), or
use the AC Adaptor (not supplied) .
Use the supplied USB cable (page 58).
Disconnect the USB cable from both the computer and the camera, and connect it again
firmly. Make sure that “USB Mode Normal” is displayed (page 58).
Set [USB Connect] to [Normal] in the (Setup) menu (page 53).
Disconnect all equipment other than the keyboard and the mouse from the USB connectors of
your computer.
Connect the camera directly to your computer without passing through a USB hub or other
device (page 58).
The USB driver is not installed. Install the USB driver (page 57).
Your computer does not properly recognize the device because you connected the camera and
your computer with the USB cable before you installed the “USB Driver” from the supplied
CD-ROM. Delete the erroneously recognized device from your computer, then install the
USB driver (see the next item).
Computers
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