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Your computer does not
recognize your camera.
The camera is turned off.
The battery level is low.
You are not using the supplied USB cable.
The USB cable is not connected firmly.
[USB Connect] is set to [PTP] in the SET UP
settings.
The USB connectors on your computer are
connected to other equipment besides the
keyboard, the mouse, and your camera.
The camera is not connected directly to your
computer.
The USB driver is not installed.
Your computer does not properly recognize the
device because you connected the camera and
your computer with the USB cable before you
installed the “USB Driver” from the supplied
CD-ROM.
p Turn on the camera (page 14).
p Use the AC Adaptor (page 13).
p Use the supplied USB cable (pages 77 and 83).
p Disconnect the USB cable, and connect it again firmly. Make
sure that “USB Mode” is displayed on the screen (pages 77 and
83).
p Set it to [Normal] (page 105).
p Disconnect all equipment other than your camera from the USB
connectors.
p Connect the camera directly to your computer without passing
through a USB hub or other device.
p Install the USB driver (pages 74 and 83).
p Delete the erroneously recognized device from your computer,
then install the USB driver (pages 74 and 79).
You cannot copy images. The camera is not correctly connected to your
computer.
You are not using the correct copy procedure for
your OS.
p Connect the camera and your computer correctly using the
supplied USB cable (page 77).
p Follow the designated copy procedure for your OS (pages 78
and 84).
p If you use the “Image Transfer” software, see page 78.
p If you are using the “ImageMixer Ver. 1.5 for Sony” application
software, click on HELP.
After making a USB
connection, “Image
Transfer” does not
automatically start.
p Select [Launch Image Transfer automatically when your
camera, etc., is connected.] at [Basic] setting (page 79).
p Make a USB connection when the computer is turned on
(page 77).
The image cannot be
played back on a
computer.
p If you are using the “ImageMixer Ver. 1.5 for Sony” application
software, click on HELP.
p Consult the computer or software manufacturer.
Symptom Cause Solution
92


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