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Troubleshooting
Computers
You cannot cut a movie. The movie is not long enough to cut.
Protected movie (MPEG movie), Clip Motion,
Multi Burst files and still images cannot be cut.
Symptom Cause Solution
You do not know whether
or not your OS can be
used with the camera.
p Check “Recommended computer environment” (pages 78, 88).
You cannot install the
USB driver.
p In Windows 2000, log on as Administrator (authorized
Administrators).
Your computer does not
recognize your camera.
The camera is turned off.
The battery level is too low.
You are not using the supplied USB cable.
The USB cable is not connected securely.
[USB Connect] is set to [PTP] in the SET UP
settings.
The USB connectors on your computer are
connected to other equipment besides the
keyboard, the mouse.
The camera is not directly connected to your
computer.
The USB driver is not installed.
Your computer does not properly recognize the
device because you connected the camera and
your computer with the USB cable before you
installed the “USB Driver” from the supplied
CD-ROM.
p Turn on the camera (page 20).
p Use the AC Adaptor (not supplied) (page 19).
p Use the supplied USB cable (page 82).
p Disconnect the USB cable, and securely connect it again. Make
sure that “USB MODE” is displayed on the LCD screen
(page 82).
p Set it to [Normal] (page 107).
p Disconnect the USB cables except for those connected to the
keyboard and the mouse.
p Directly connect the camera and your computer without using a
USB hub.
p Install the USB driver (page 79).
p Delete the erroneously recognized device from your computer,
then install the USB driver (pages 79, 84).
Symptom Cause Solution
95


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