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Troubleshooting
Symptom Cause/Solution
The image cannot be played back on
a computer.
• If you are using the “Picture Package” application software, click on help at the upper-right corner
of each screen.
• Consult the computer or software manufacturer.
The image and sound are interrupted
by noise when you view a movie on a
computer.
• You are playing back the movie directly from the “Memory Stick Duo”. Copy the movie to the hard
disk of your computer and then play back the movie from the hard disk (pages 83, 84, 89 and 92).
You cannot print an image. • Check the printer settings.
Images once copied to a computer
cannot be viewed on the camera.
• Copied to a wrong folder. Copy them to an available folders, such as “101MSDCF” (page 87).
• The folder/file name has been changed on your computer (page 87).
“Memory Stick Duo”
Symptom Cause/Solution
You cannot insert a “Memory Stick
Duo”.
• You are inserting the “Memory Stick Duo” backwards. Insert the “Memory Stick Duo” from the
correct side (page 21).
You cannot record on a “Memory Stick
Duo”.
• You are using the “Memory Stick Duo” with the write-protect switch, and the switch is set to the
LOCK position. Set the switch to the recording position (page 117).
• The capacity of the “Memory Stick Duo” is full. Delete unnecessary images (pages 42 and 77).
• The image size is set to [640(Fine)] when recording movies. Insert a “Memory Stick PRO Duo”
(pages 75 and 117) or set the image size to other than [640(Fine)].
You cannot format a “Memory Stick
Duo”.
• You are using the “Memory Stick Duo” with the write-protect switch, and the switch is set to the
LOCK position. Set the switch to the recording position (page 117).
You have formatted a “Memory Stick
Duo” by mistake.
• All the data on the “Memory Stick Duo” are deleted by formatting. You cannot restore them. If you
are using the “Memory Stick Duo” with write-protect switch, we recommend that you set the switch
to the LOCK position to prevent accidental erasure (page 117).
