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Troubleshooting
If you have trouble with your camera, try
the following solutions.
1First, check the items on pages 100 to
109. If the LCD screen shows
“C:ss:ss, the self-diagnosis
function is working. Please see
page 112.
2Should your camera still not work
properly, press the RESET button inside
the battery/“Memory Stick” cover using
a fine-tipped object, then turn on the
camera again. (This will clear the date
and time settings, etc.)
3Should your camera still not work
properly, consult your Sony dealer or
local authorized Sony service facility.
Battery pack and power
RESET
Symptom Cause Solution
You cannot charge the
battery pack. The camera is turned on. pTurn the camera off (page 15).
The battery pack cannot
be installed. The battery pack is not installed correctly. pInstall the battery pack while pushing the battery eject lever
toward the front of the camera using the front edge of the battery
pack (page 11).
pInstall the battery pack correctly (page 11).
The /CHG lamp flashes
when charging a battery
pack.
The battery pack is not installed correctly.
The battery pack has malfunctioned.
The battery pack is discharged.
pInstall the battery pack correctly (page 11).
pConsult your Sony dealer or local authorized Sony service
facility.
pDisconnect the AC Adaptor from the DC IN jack of your camera
and from the wall outlet (wall socket), and connect it again.
Then charge the battery pack (page 11).
T
rou
bl
es
h
oo
ti
ng
100


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