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Troubleshooting
23
GB
The sound skips.
Wipe the disc clean (page 26).
Replace the disc.
Try moving the system to a place without
vibration (e.g., on top of a stable stand).
Try moving the speakers away from the system, or
placing them on separate stands. When you listen
to a track with bass sounds at high volume, the
speaker vibration may cause the sound to skip.
Play does not start from the first track.
Press PLAY MODE repeatedly until both “PGM”
and “SHUF(FLE)” disappear to return to Normal
Play.
MP3 audio track cannot be played back (CMT-
NE5 only).
CMT-NE3 does not play MP3 audio.
Recording was not performed according to the
ISO 9660 level 1 or level 2 format, or Joliet in the
expansion format.
The MP3 audio track does not have the extension
“.MP3”.
The data is not stored in MP3 format.
Discs containing tracks other than MPEG1, 2
Audio Layer-3 files cannot be played.
MP3 audio tracks take longer to play back than
others (CMT-NE5 only).
After the system reads all tracks on the discs,
playback may take more time than usual if:
– the number of albums or tracks on the disc is
very large.
– the album and track organization structure is
very complex.
The album title, track title and ID3 tag do not
appear correctly (CMT-NE5 only).
Use a disc that conforms with ISO 9660 level 1,
level 2, or Joliet in the expansion format.
Tuner
Severe hum or noise/stations cannot be
received.
Set the proper band and frequency (page 12).
Connect the antenna properly (page 6).
Find a place and an orientation that provide good
reception, then set up the antenna again. If you
cannot obtain good reception, we recommend you
connect a commercially available external
antenna.
The supplied FM lead antenna receives signals
along its entire length, so make sure you extend it
fully.
Keep the antennas away from the system and
other components.
Consult your nearest Sony dealer if the supplied
AM antenna has come off the plastic stand.
Try turning off surrounding electrical equipment.
A stereo FM program cannot be received in
stereo.
Press FM MODE until “STEREO” appears in the
display.
Tape deck
The tape does not record or play, or there is a
decrease in sound level.
The heads are dirty. Clean them (page 27).
The record/playback heads are magnetized.
Demagnetize them (page 27).
The tape does not erase completely.
The record/playback heads are magnetized.
Demagnetize them (page 27).
There is excessive wow or flutter, or the sound
drops out.
The capstans in the tape deck are dirty. Clean
them using a cleaning cassette (page 27).
Noise increases or the high frequencies are
erased.
The record/playback heads are magnetized.
Demagnetize them (page 27).
The tape does not record.
No cassette is loaded. Load a cassette.
The tab has been removed from the cassette.
Cover the broken tab with adhesive tape
(page 27).
The tape has wound to the end.
Optional components
There is no sound.
Refer to General item “There is no sound.”
(page 22) and check the condition of the system.
Connect the component properly (page 21) while
checking:
– if the cords are connected properly.
– if the cord plugs are firmly inserted all the way.
Turn on the connected component.
Refer to the operating instructions supplied with
the connected component and start playing.
Press FUNCTION repeatedly until “MD” appears
(page 21).
continued
23


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