31078
109
Zoom out
Zoom in
Previous page
1/120
Next page
Additional Information
109
Service procedure (for the U.S.A. only)
1. Contact the AIBO
®
Customer Link (customer service). The e-mail address is
aibosupport@info.sel.sony.com and its toll free number is 1-800-427-2988.
2. If the AIBO Customer Link (customer service) determines that your unit needs
repair, follow the procedure described below.
a. The AIBO Customer Link (customer service) will give you the event number, which is
valid for ten days.
b. Following the procedure described on the label attached to the box, put the AIBO robot
and the designated accessories into the original box. If you did not keep the original box,
the AIBO Customer Link (customer service) will send a new box to you free of charge
within the limited warranty period. The actual shipping and material cost will be charged
to you after the limited warranty period.
c. Mark your event number on the top of the box and send it to the designated address. The
AIBO Customer Link (customer service) will designate the shipping method and pay the
shipping charges within the limited warranty period; after the limited warranty period,
you must pre-pay the shipping charges.
d. As soon as the repair is completed, your AIBO robot will be sent back to you. After the
limited warranty period has expired, the actual shipping cost will be charged to you
together with the repair cost.
3. Please understand that the AIBO Customer Link (customer service) only
accepts credit cards for all the charges of repair, shipping and material after
the limited warranty period has expired.
User registration
All users are registered based on information from the purchaser.
If a different person takes over this AIBO Entertainment Robot unit, please inform the
AIBO Customer Link (customer service) of the change.
109


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Sony AIBO ERS7 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Sony AIBO ERS7 in the language / languages: English as an attachment in your email.

The manual is 3,21 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info