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Sonos ZonePlayer 120
108
ENGLISH
ESPAÑOL
ENGLISH
ENGLISH
No se detecta el ZonePlayer durante la configuración
Es probable que un problema en la red o en el servidor de seguridad esté evitando
que el ZonePlayer se conecte al sistema de Sonos. Si se trata de un ZonePlayer
inalámbrico, intente colocar los ZonePlayers a menor distancia uno del otro o
conecte el ZonePlayer con cable de forma temporal para ver si el problema tiene que
ver con una interferencia inalámbrica.
Si encuentra este mensaje al instalar el primer componente de Sonos (conectado con
cable al enrutador), intente los pasos siguientes para resolver el problema. Si aún se
presentan problemas, comuníquese con el centro de servicio al cliente de Sonos.
1. Verifique el servidor de seguridad
El software de servidor de seguridad instalado en el ordenador podría estar
bloqueando los puertos que Sonos utiliza para operar. Primero, desactive todos los
servidores de seguridad e intente la conexión de nuevo. Si se resuelve el problema,
debe configurar el servidor de seguridad a fin de que funcione con el Sonos Desktop
Controller. Visite nuestro sitio Web en http://faq.sonos.com/firewall para obtener
información adicional. Si no se resuelve el problema, intente el paso 2 que figura
más adelante.
2. Verifique el enrutador
Pase por encima del conmutador del enrutador para determinar si existen problemas
en la configuración del enrutador. Para ello, establezca conexión con Sonos tal como
se indica en la ilustración siguiente (observe que el ZonePlayer y el ordenador aún
tendrán acceso a Internet con esta configuración):
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