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Guía de configuración de Sonos ZonePlayer 120
117
Sitio Web
Visite nuestro sitio Web en www .sonos.com/support. Ahí podrá visitar nuestros foros,
consultar las páginas con las preguntas más frecuentes o solicitar asistencia.
•Teléfono
Visite nuestro sitio Web en www .sonos.com/support y haga clic en Asistencia
telefónica para obtener el número de teléfono correspondiente a su localidad.
No se detecta el ZonePlayer durante la configuración
Es probable que un problema en la red o en el servidor de seguridad esté evitando que el
ZonePlayer se una al sistema de Sonos. Si se trata de un ZonePlayer inalámbrico, intente colocar
los ZonePlayers a menor distancia uno del otro o conecte el ZonePlayer con cable de forma
temporal para ver si el problema tiene que ver con una interferencia inalámbrica.
Si recibe este mensaje al instalar el primer componente de Sonos con cable, puede intentar los
pasos siguientes para resolver el problema. Si aún se presentan problemas, comuníquese con el
centro de servicio al cliente de Sonos.
1. Verifique el servidor de seguridad
El software de servidor de seguridad instalado en el ordenador podría estar bloqueando los
puertos que Sonos utiliza para operar. Primero, desactive todos los servidores de seguridad e
intente la conexión de nuevo. Si se resuelve el problema, debe configurar el servidor de
seguridad a fin de que funcione con el Sonos Desktop Controller. Visite nuestro sitio Web en
http://faq .sonos.com/firew all para obtener información adicional. Si no se resuelve el problema,
intente el paso 2 que figura más adelante.
2. Verifique el enrutador
Pase por encima del conmutador del enrutador para determinar si existen problemas en la
configuración del enrutador. Para ello, establezca conexión con Sonos del modo siguiente
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