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I want to change my wireless network password
If your Sonos system is set up wirelessly and you change your wireless network password, you will also need to change it on
your Sonos system.
1. Temporarily connect one of your Sonos players to your router with an Ethernet cable.
2. Choose one of the following options:
Using a handheld Sonos controller, select Settings -> Advanced Settings -> Wireless Setup.
Using the Sonos Controller App for PC, select Settings -> Advanced from the Manage menu. On the General tab, select
Wireless Setup.
Using the Sonos Controller App for Mac, select Preferences -> Advanced from the Sonos menu. On the General tab,
select Wireless Setup.
3. Enter the new wireless network password when prompted.
4. Once the password is accepted, you can unplug the player from your router and move it back to its original location.
After upgrading Windows, music doesn’t play
After you upgrade from Windows Vista to Windows 7 or 8, you may experience problems playing the music stored on the
recently updated computer. To ensure uninterrupted play, you'll need to re-add the music folders stored on that computer to
your Sonos system.
1. Select Manage -> Settings (PC) or Sonos -> Preferences (Mac).
2. Select Music Library Settings.
3. On the Folders tab, highlight the shared folder you want to remove, and click Remove (PC) or (Mac).
4. Confirm that you want to delete the shared folder.
5. Repeat until you have removed all of the folders.
6. Next, re-add the share by selecting Add (PC) or (Mac).
7. Select In another locati
on on my computer, or on an external drive connected to my computer, and then click Next.
8. Select the music folder you just removed, and click Next.
Poor quality playback on my Android device
If you notice problems with playback quality it may be because you are streaming large amounts of data, such as video, to an
Android device that is connected to SonosNet. Try removing the devices from SonosNet to see if the playback quality
improves.
Remove a single Android device from SonosNet
1. From the Settings menu, touch Advanced Settings.
2. Touch Connect to SonosNet, and then touch Next.
3. Clear the Allow Connection option. If the option is checked, the controller can connect to SonosNet.
4. Touch Done.
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