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Tips for Troubleshooting
Should you be unable to identify and eliminate a fault using this table, please take the following steps:
Carry out a reset of the control system (deletion of set force values).
Disconnect any accessories (e.g. light barrier) connected to your system.
Reset all
DIP switches to the default settings.
Reset potentiometer to the default settings.
If settings have been changed with TorMinal, reset the control system with the
TorMinal.
Fault Check yes/no Possible cause Remedy
Gate cannot be opened or
closed with the switch or
the remote control.
Is “Power” LED on? no No mains power
Mains fuse blown
Check power line and reconnect, if necessary
Check fuse and replace, if necessary
yes Gate jammed
Motor makes a sound but
does not move
Drive disengaged
Cable insulation too long,
preventing contact
Gate frozen to ground/posts
Gate obstructed by snow
Cable disconnected from
motor board
A gate leaf has been pushed down or has warped due
to high temperature differences
Shut down unit. Possible motor and/or control system
failure. Contact customer service
Engage drive.
Disconnect cable, remove insulation and reconnect
again
Remove ice and snow from gate and hinges.
Remove snow
Reconnect cable to motor board
Is LED at the remote control
device on?
no Battery empty
Battery incorrectly inserted
Remote control defective
Replace battery
Insert battery correctly
Replace remote control device
yes Remote control battery nearly
empty; resulting in limited
radio range
Radio receiver defective
Remote control not pro-
grammed
Poor reception
Wrong frequency
Replace battery
Replace radio receiver
Programme remote control device
Install external aerial, see section “Accessories”
Check frequency; remote control and radio receiver
must be set to the same frequency
Is at least one LED at the
receiver on when
a remote control key is
pressed?
no Radio receiver not properly
mounted
Radio receiver not powered,
or defective
Remote control not pro-
grammed
Battery of remote control
empty
Battery incorrectly inserted
Remote control defective
Check and readjust radio receiver
Replace radio receiver
Programme remote control device
Replace battery
Insert battery correctly
Replace remote control device
Are LEDs “Power” +
“OPEN/CLOSE” on?
yes Permanent signal Pulser defective; disconnect all pulsers
Are LEDs “Power” + “SH”
on?
yes Light barrier triggered Remove object triggering the barrier
Disruption occurs only from
time to time or temporarily
yes Powerful radio transmitters
(pager systems) of hospitals
or industrial plants might
interfere with your gate
system.
Change radio frequency.
Contact telecommunication authority.
Is the "SH" LED flashing
rapidly?
yes Control system has regis-
tered incorrect values, e.g.
due to short-term power
failure.
Reset the control and repeat programming procedure.
If this is not possible, dismantle the control unit and
return it to the manufacturer, or consult a specialist
technician.
Troubleshooting
24


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