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Troubleshooting
34
Fault Possible cause Remedial action
Operator does not close door
Drive opens gate but then no further reaction
to a command given via push-button or
remote controller
The drive closes the door; subsequently no
response to pressing of button or radio
transmitter
Connected warning light does not light up
Opening or closing speed varies
Operator does not terminate 'Learn' sequence
Only marathon!!
Door can only be operated if the external
push-button e.g. interior switch, key switch is
kept depressed - at the same time the interior
lighting flashes (dead man mode)
"Start" LED is continuously on
Only in units with radio receiver!
All LEDs are flashing
LED 3.1 or 3.2 is continuously on
LED 3.1 or 3.2 is on
Power supply to photoelectric cell
interrupted.
Power supply to drive interrupted
Safety input tripped
(e.g. photocell defective)
Safety LED is lit (only marathon)
Automatic close mode activated,
(marathon only)
"Door CLOSED" limit switch in the
trolley defective
"Door OPEN" limit switch in the trolley
defective
Fuse defective
Bulb defective
Operator starts slowly and then picks
up speed
Chain rail dirty
Chain rail lubricated with unsuitable
oil
Incorrect chain tension
End positions set incorrectly
'Dead man' mode activated
Continuous signal on button
connection 1 or 2.
Radio signal is being received; a
remote control transmitter button might
be defective or an external signal is
received.
All memory positions are occupied
(max. 112)
Radio signal is being received;
remote control transmitter button might
be defective or an external signal is
received.
Radio receiver is in 'teaching' mode
and expects a code signal from a
remote control device.
Check connection
replace fuse
The first command issued after restoration of the mains supply
results in the drive opening the gate fully.
- Remove obstacle from light barrier
- Repair photoelectric cell
- Socket unit not plugged in correctly (only sprint and duo)
Door closes automatically after expiration of the set time
Deactivate automatic close mode
Replace limit switch
Replace limit switch
Replace fuse, see 'Maintenance and Care' section
Replace bulb; see 'Maintenance and Care' section
'Soft run' mode - completely normal
Clean rail and re-lubricate,
see chapter 'Maintenance and care'
Clean rail and re-lubricate,
see chapter 'Maintenance and care'
Tighten chain; see 'Installation sprint / marathon' or Installation -
duo' section
Adjust end positions (see general instructions in "Commissioning")
Deactivate 'dead man' mode; see TorMinal instructions
Check connected buttons (e.g. key-activated button, if connected)
- Remove battery from the remote control transmitter
- Wait until the external signal decays
- Delete all radio control devices no longer in use
- Install additional radio receiver
- Remove battery from the remote control transmitter
- Wait until the external signal decays
Press desired button on remote control transmitter
35


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  • Hi I have a sprint 550sl overhead door opener. The light keeps flashing I can close the door with the wall switch or the hand remote but I cannot open the door it is just no reaction whatsoever with the wall or the hand remotes totally dead. Can you possibly suggest what could be causing the problem. Many thanks. Submitted on 5-7-2023 at 12:19

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