Manual Sommer S 9110 pro plus (page 78 of 88) (English)

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16. Troubleshooting

16.4 Troubleshooting table

Problem Possible cause Test/check Remedy

The operator opens

the door when the

transmitter or command

device is actuated but

does not close it.

• Photocell and safety

device interrupted

• Check photocell and safety

devices

• Remove obstacle

• The photocell must be aligned

• If necessary, have it checked and

replacedbyaqualiedspecialist

• Automatic closing

function activated

• Wait to see whether the

operator starts automatically

after 30 seconds

• Automatic closing function

deactivated

• Have the cause corrected by

a trained electrician

Operator cannot be

operated with the

command device.

• No power • Check power supply • Check the power outlet with

a different device, for example

by plugging in a lamp

• Limit switch on motor

carriage defective

• Unlock operator and push

motor carriage to the centre

of the track

• Lock operator

• Actuate transmitter

• If the operator still closes

thedoor but does not open it,

the limit switch is defective

• Have the limit switch replaced by

aqualiedspecialist

• The operator was

unlocked by the

emergency release

mechanism

• Check that the door can be

moved manually

• Pull the emergency release handle

to lock the operator

• Control device

incorrectly connected to

the operator

• Check function of operator

with a transmitter

• Check wiring and correct if

necessary

• Membrane keypad

of the wall unit is not

working

• Check cable • Plug in cable

• If necessary, replace wall control

unit cover

• Transmitter defective • Operator cannot be started

with the transmitter

• Check transmitter power supply

• If necessary, replace the battery

of the transmitter

• If necessary, replace the

transmitter with a new one

• Operator defective • Operator cannot be started

with the transmitter or the

connected command device

• Have operator repaired or

replacedbyaqualiedspecialist

• Electrical supply voltage

outside the approved

range

• Have the mains voltage

checked by a trained

electrician

• Have the cause corrected by

a trained electrician

When a button on the

transmitter is pressed,

the operator does not

open or close the door.

• Transmitter not

programmed

• Radio LED does not light

up when the transmitter is

operated

• Programme transmitter

• Battery in the

transmitterisat

• Replace the battery of the

transmitter

• Transmitter defective • LED on transmitter does not

light up

• Replace transmitter

Radio command cannot

be programmed

• Memory full • AllfourLEDsforradioash

cyclically for about 3 seconds

• Memory full, see Chapter

"10.6 Information on Memo"

and "10.8 Deleting a transmitter

button from the radio channel"

MEMOIdentiererror

• Incorrect MEMO • AllfourLEDsforradioash

cyclically for a short time and

then go out for a long time.

The operator lighting of the

motorcarriageashes4times

short and 4 times long.

• Disconnect operator from the

power supply, unplug Memo,

re-supply operator with power

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Sommer S 9110 pro plus Manual

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