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46900V001_Rev-D_EN
16. Troubleshooting
16.4 Troubleshooting table
Problem Possible cause Test/check Remedy
The operator opens
the door when the
transmitter or control
device is actuated but
does not close it.
Photocell and safety
device interrupted
Check photocell and safety
devices
Remove obstacle
The photocell must be aligned
Have it checked and replaced by a
qualiedspecialist
Automatic closing
function activated
Wait to see whether the
operator starts automatically
after 30 seconds
Automatic closing function
deactivated
Have the cause corrected by a
trained electrician
Operator cannot be
operated with the
control device.
No power Check power supply Check the power socket with a
different device, for example by
plugging in a lamp
Limit switch on motor
carriage defective
Unlock operator and push
motor carriage to the centre of
the track
Lock operator
Actuate transmitter
If the operator still closes the
door but does not open it,
the limit switch is defective
Have the limit switch replaced by a
qualiedspecialist
The operator was
unlocked by the
emergency release
mechanism
Check that the door can be
moved manually
Pull the emergency release handle
to lock the operator
Control device
incorrectly connected to
the operator
Check function of operator
with a transmitter
Check wiring, correct if necessary
Transmitter defective Operator cannot be started
with the transmitter
Check transmitter power supply
If necessary, replace the battery of
the transmitter
If necessary, replace the
transmitter with a new one
Operator defective Operator cannot be started
with the transmitter or the
connected control device
Have operator repaired or
replacedbyaqualiedspecialist
Electrical supply voltage
outside the approved
range
Have the mains voltage
checked by a trained
electrician
Have the cause corrected by a
trained electrician
When a button on
the transmitter is
pressed, the door
does not open or
close.
Transmitter not
programmed
Radio LED does not light
up when the transmitter is
operated
Programme transmitter
Battery in the
transmitterisat
Replace the battery of the
transmitter
Transmitter defective LED on transmitter does not
light up
Replace transmitter
Radio command
cannot be
programmed.
Memory full All four LEDs for radio blink
cyclically for about 3 seconds
Memory full, see Chapter
"10.6 Information on Memo"
and "10.8 Deleting a transmitter
button from the radio channel"
MEMO Identier error Incorrect MEMO • All four LEDs blink cyclically
for a short time and then
go out for a long time. The
operator lighting of the motor
carriage blinks 4 times short
and 4 times long.
Disconnect operator from the
power supply, unplug Memo,
re-supply operator with power
MEMO device type
error
System error All four LEDs blink cyclically
for a long time and then go
out for a short time. If voltage
is present, the operator
lighting of the motor carriage
blinks an additional four times.
Memo can be deleted via
the Radio button, see Chapter
"10.8 Deleting a transmitter
button from the radio channel"
72


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