Trouble shooting guide
Problem POSSIBLE CAUSES What to do
Coffee does Machine is not turned on or plugged in Ensure the machine is plugged in and the ‘on/off’ button is in the
not run through ‘on’ position.
Water tank is empty Refer to step 1 – Filling the water tank on page 56.
Coffee grind is too fine Ensure you use a suitable espresso grind. Refer to ‘The Grind’ on
page 62-63.
Too much coffee in the filter Refer to ‘Preparing the coffee’ on page 57.
Coffee tamped too firmly Refer to ‘Tamping the coffee’ on page 57.
The filter is blocked Use the fine pin on the cleaning tool to clear the holes.
Please refer to ‘Cleaning the filters’ on page 64.
Coffee runs out quickly The coffee grind is too coarse Ensure you use a suitable espresso grind. Refer to ‘The Grind’ on
page 62-63.
Not enough coffee in the filter Refer to ‘Preparing the coffee’ on page 57.
Coffee not tamped firmly enough Refer to ‘Preparing the coffee’ on page 57.
Coffee runs out around Filter holder is not inserted in the brew head properly Refer to ‘Inserting the filter holder’ on page 58.
the edge of the filter holde
There are coffee grounds around the filter rim Clean any excess coffee from the rim of the filter holder to ensure
a proper fit into the brew head.
Too much coffee in the filter Refer to ‘Preparing the coffee’ on page 57.
Coffee has been tamped too firmly Refer to ‘Tamping the coffee’ on page 57.
Incorrect filter for amount of coffee used Ensure you use the small filter for 1 cup of coffee and the large
filter for 2 cups of coffee.
