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PROBLEM CAUSE SOLUTION
The appliance does not work. The appliance is not connected to the mains. Plug in and press the switch.
Check the cable and the Plug
No or delayed response in several trials of
pressing on function key on the panel
Appliance is under an electromagnetic interference
Dirt over the panel
Unplug the appliance. Restart after fewminutes
Clean the panel with the cloth provided
The coffee is not hot enough. The cups have not been preheated.
The brewing unit is too cold.
Rinse the appliance at least 3 times before
making the coffee.
The coffee cannot come out from spout. Empty system function maybe used before. Press the hot water button until water can come
out from spout.
The rst cup of coffee is poor quality. The rst run of grinder does not pour sufcient
quantity coffee power into the brewing unit.
Throw the coffee away. The other coffees will
always be of good quality.
Coffee has no cream. Coffee bean is not fresh. Change or using appropriate brand of coffee
bean.
The touch buttons are not sensitive Not pressing the touch button from the front
direction of the appliance
Press the lower bottom part of the icon of the
touch button from the front direction of the
appliance.
The appliance takes too long time to warm
up.
Excessive scale has built up. Descale the appliance.
The water tank is removed / the water
level is very low in the water tank but Icon
(A) have no alert.
The area near the water tank connector is wet. Wipe the water around the water tank connector
Internal drip tray is lled with a lot of water. Coffee powder too ne which block the water to
come out.
Adjust the coffee neness to bigger dot during
grinder operation.
Coffee is delivered too slowly or a drop at
a time.
Coffee powder too ne which block the water to
come out.
Adjust the coffee neness to bigger dot during
grinder operation.
Lack of bean indicator (B) ashes but
there is still a lot of coffee bean inside the
container (11).
Internal coffee powder outlet is blocked. To follow the steps of section (Cleaning coffee
powder outlet).
Milk foam cannot be recreated by steam
nozzle
The nozzle is dirty and hole on nozzle cover (6) or
metal tube (5) was blocked by milk residual
To follow the steps of section (DAILY CLEANING
OF THE APPLIANCE) to clean steam nozzle
11


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