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Sogo SS-5690 Manual

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Malfunction Reason Solution
No display Check that the plug is in place
and Power button is pressed. Insert the power plug, make sure you
press the Power button.
The indicator on the front
panel of the machine is red The bean box is not installed. Install bean box
There are water marks on
the bottom of the machine The water tank or the water
tray is not installed in place.
The drip tray is full
Make sure that the water tank and the drip
tray are installed in place, and the drip tray
is empty.
If the issue is not solved, please don’t
disassemble the machine on your own,
but send it to local authorized maintenance
center for reparation.
You will hear a ticking
sound after starting the
machine and a hissing
sound after the coffee is
dispensed.
This is a normal phenomenon
and the sound is produced by
the normal operation of the
pressure control valve.
No coffee comes out from
funnel, or coffee does
not come out from funnel
smoothly, or the funnel
cannot be installed in
funnel bracket properly.
Excessive amount of coffee
powder, too fine coffe
powder or excessive pressure
The amount of powder should not exceed
the standard amount. Adjust the grinding
setting of the grinder appropriately until
it is suitable. It should not be pressed
repeatedly with excessive force when
pressing the powder.
Coffee without crem The coffee beans are damp
or the coffee powder is too
coarse.
Choose fresh coffee beans and powder
with moderate grinding thickness to
make coffee
No steam The steam function is not
preheated;
The steam nozzle is blocked.
The machine can only produce steam
after the machine is preheated in
steam mode; the machine needs to be
descaled and use a cleaning needle to
clean the steam nozzle.
Can't make coffee or hot
water immediately after the
steam comes out and the
machine will automatically
pump water.
After steaming is completed,
the pressure needs to be
released to reduce the
temperature. At this time,
other operations cannot be
performed. The water pumping
is used for cooling down the
heating element quickly.
It takes 20-30s to release the pressure
and cool down. After the pressure
is released and the cooling down is
finished, the indicators on the control
panel will work properly, then you can
brew coffee and hot water normall .
If you do not find the cause of the problem, please do not disassemble the machine and you
should contact your local maintenance agency.
TROUBLESHOOTING
… 27 …


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