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9. Troubleshooting
This chapter summarises the most common problems you could encounter with the appliance. If you are
unable to solve the problem with the information below, contact the Consumer Care Centre in your country.
Problem Cause Solution
Air purier does not
power on Unit is not plugged into an electrical outlet Connect the plug to a powered
electrical outlet
Outlet is not working properly Try plugging the air purier into a
di󰀨erent outlet
Power button has not been pressed after
plugging in the air purier Press once to turn on the air purier
Power cord is damaged Immediately discontinue use and contact
Customer Support
Air purier is defective or malfunctioning
Air purier does not
respond to button controls Air purier is not plugged into an outlet Connect the plug to a powered
electrical outlet
Air purier is defective or malfunctioning Immediately discontinue use and contact
Customer Support
Air purier makes an
unusual noise while
operating
Air lters are dirty Replace the air lter as instructed in the
Filter Replacement section
Filter does not t properly Properly place lter(s) as noted in the
Before rst use and Filter Replacement
sections
Foreign object inside the unit Immediately discontinue use and contact
Customer Support. DO NOT attempt to
open the air purier
Signicantly reduced
airow Filter packaging has not been removed Remove lter from packaging before use
Fan speed is low Press to adjust fan speed
Air lters need to be replaced Replace the air lters as instructed in the
Filter Replacement section
Not enough clearance on all sides of the
purier Ensure there is at leat 38 cm (15 inches)
of clearance on all sides of the purier
Poor air purication quality Air lters need to be replaced Replace the air lters as instructed in the
Filter Replacement section
Room is too large for the air puriers
applicable area Ensure the room is smaller than (280 ft2)
Air inlet or outlet is blocked Remove objects blocking air inlet or outlet
Filters not properly placed in housing Properly place lters as noted in the Before
rst use and Filter Replacement sections
Filter reset button is still
illuminated after replacing
the air lters
The air purier has been reset incorrectly See the Filter Replacement section on
how to properly reset the unit
Air purier turns on, then
suddenly turns o󰀨 Air purier is defective or malfunctioning Immediately discontinue use and contact
Customer Support. DO NOT attempt to
open the air purier for self-servicing
Air purier beeps
repeatedly after being
powered on or plugged in
17


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