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Troubleshooting Evolution
Downloads
If you are having difficulty performing a download to your Snooper Evolution
it is worth going through the following checklist first before contacting us. If
you are still unable to perform a download after following this checklist then
please telephone our technical support helpline 0870 787 0700 (Option 3).
This guide is in two sections; the first section is a list of things to check before
performing a download and the second section consists of possible reasons
and solutions to error messages encountered while trying to perform a
download.
SECTION ONE
1. Have you registered your Evolution?
You will not be able to download the database unless the Evolution is
registered. To register your unit visit www.snooperneo.co.uk
2. Is the USB PC connection lead supplied with the Evolution connected
correctly?
Please check that the USB lead is plugged into the USB socket on the
Evolution and is fully plugged in as far as possible. Check the computer
connection is secure.
3. Have you installed the driver for the USB connection lead correctly?
This lead requires a driver to be installed onto your PC. The driver software
is on the software disc provided and requires installing before the Evolution
Updater software is installed.
4. What operating system are you using on your computer?
The Snooper download software will only work on the following Windows
operating systems: Windows 2000 and Windows Xp. THE SOFTWARE
WILL NOT WORK ON WINDOWS 95/98/98SE and Millennium. Apple
Macintosh is not supported.
To determine which operating system you have on your computer:
a) Right click on the ‘My Computer’ icon on your desktop and select
‘Properties’ from the drop down menu.
b) When the ‘System Properties’ dialogue box opens the ‘General’ tab is
selected by default. Under the heading ‘System’ the operating system is
displayed.
5. Have you installed the Evolution download software onto your PC?
If you have not installed the software you will not be able to perform a
download to your Evolution. Once the software is installed there will be a
new icon on your desktop: ‘Evolution Updater’. Please check to see if you
have the latest version of the software by visiting www.snooper.fr and
clicking on the link ‘Technical Support’.
Troubleshooting
Troubleshooting
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