619651
22
Zoom out
Zoom in
Previous page
1/27
Next page
UK • 22
Return to contents
Troubleshooting 3Zero
Downloads
If you are having difficulty performing a download to your 3Zero you should consult the following checklist first before contacting
technical support. If you are still unable to perform a download after following this checklist then please contact our Technical
Helpline on 0333 240 1000 and select Option 3. There is also additional help available on the www.snooperneo.co.uk website.
This guide is in two sections; the first section is a list of things to check before performing a download and the second
section consists of possible reasons and solutions to error messages encountered while trying to perform a download.
SECTION ONE
1. Have you registered your 3Zero?
You will not be able to download the database unless the 3Zero is registered. Please register online at www.snooperneo.co.uk.
2. Is the USB computer cable supplied with the 3Zero connected correctly?
Please check that the USB lead is plugged into the USB socket on the 3Zero and is fully plugged in as far as possible. Check the
computer USB connection is secure.
3. Have you installed the USB drivers correctly for the USB cable?
When you first connect the 3Zero to the PC using the USB lead provided the ‘Found New Hardware’ wizard will launch and you
may need to select ‘Install the software automatically (Recommended)’ for the wizard to complete the USB driver installation.
4. What operating system are you using on your computer?
The Snooper download software will only work on the following Windows operating systems: Windows XP, Windows Vista ,
Windows 7, Windows 8 and Windows 8.1. THE SOFTWARE WILL NOT WORK ON WINDOWS 95/98, 98SE, Millennium and Win
2K. Apple Macintosh is not supported. Windows XP 64bit systems are not supported.
To determine which operating system you have on your computer:
a) Right click on the ‘My Computer icon on your desktop and select ‘Properties from the drop down menu.
b) When the ‘System Properties’ dialogue box opens the ‘General’ tab is selected by default. Under the heading ‘System the
operating system is displayed.
c) If you do not have a ‘My Computer’ icon on your desktop (common in Windows XP) click on ‘Start and two columns will appear.
In the right hand column you will see the option of ‘My Computer. Right click on this option as instructed in (a) above.
5. Have you installed the Snooper download software onto your computer?
If you have not installed the software you will not be able to perform a download to your 3Zero. Once the software is installed
there will be a new icon on your desktop: ‘3Zero Updater’. Please check to see if you have the latest version of this software by
visiting www.snooperneo.co.uk and clicking on the link ‘Download software’.
6. Have you connected the computer to the internet?
The computer needs to be connected to the internet before you can begin to download the database to your 3Zero. Please make
sure that your internet connection is established and that you have signed in to your broadband account (if required).
22


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Snooper 3Zero at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Snooper 3Zero in the language / languages: English as an attachment in your email.

The manual is 1,4 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info