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Snom Meetingpoint Manual

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© 2009 snom technology AG
man_snomMeetingPoint_v101_en
50
snom MeetingPoint User Manual
Troubleshooting
System and settings information must always be attached.
Creating and enclosing attachments
1. Open the phone’s web interface > Status > System information.
2. Open a text editor, for example, Microsoft’s Windows Editor.
3. Copy the text in the gray field into the text editor.
4. Under Status in menu on left, click on Settings.
5. Copy the text in the main area of the window into the text editor
underneath the systems information.
6. Save the file.
7. Click on the Browse button and place the saved file’s path in the text field
to the left of it.
SIP Trace and PCAP Trace
snom Support may need you to do a SIP Trace and/or a PCAP Trace to help
them analyze your problem.
performing a sip traCe
1. Click on SIP Trace under Status in the menu on the left. Click on Clear to
clear the page.
2. Recreate the error to be documented in the trace. Click on Reload.
3. See above for creating and attaching a text file to the support form.
performing a pCap traCe
1. Click on PCAP Trace under Status in the menu on the left. Click on Start
to begin recording network traffic.
2. Cick on Stop to end recording.
3. Click on link “here" to open file download window. Save the file.
4. See above for creating and attaching a text file to the support form.
5. Click on Send.
manuaL initiaLization
When automatic initialization via DHCP fails, enter the values for netmask, IP
gateway, and DNS server manually after each prompt on the display.
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Snom Meetingpoint User Manual - German - 57 pages


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