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Troubleshooting
If you have difficulty with your handset, please try the suggestions below
For customer service, visit our website at www.snomamericas.com
General issues
Handset does not work at all (LCD is black)
Confirm the battery is installed and charged correctly
Place the handset into its charger� Ensure the charger is securely plugged
into an outlet not controlled by a wall switch�
If the battery is completely depleted, it can take up to 10 minutes to charge
the battery before the low battery icon displays on screen�
My caller ID isn’t working.
Caller ID is a subscription service� Your telephone service provider may
require subscription to this service for this feature to work
The caller must be calling from an area that supports caller ID�
Both your telephone service provider and your caller’s service provider must
use caller ID compatible equipment�
Handset registration is not working
Ensure the handset is within range of the base station�
Cannot make external calls
Check if your SIP account is registered� Press MENU/Confirm key g
(Settings) g Status g Line and select an account�
Check that the status is (registered)�
You might be out of range of the base station� Try moving closer� If you see an
idle screen with no alerts, then your handset is successfully communicating
with the base station�
Handset does not receive incoming calls
Ensure that Do Not Disturb and Call Forward All are turned off�
Check if your SIP account is registered� Press MENU/Confirm key g
(Settings) Status g Line and select an account�
Check that the status is (registered)�
You might be out of range of the base station� Try moving closer
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