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Troubleshooting
If you have difficulty with your handset, please try the suggestions below
For customer service, visit our website at https://service.snom.com
General issues
Handset does not work at all (LCD is black)
Confirm the battery is installed and charged correctly
Place the handset into it’s charger� Ensure the charger is securely plugged
into an outlet not controlled by a wall switch�
If the battery is completely depleted, it can take up to 10 minutes to charge
the battery before the low battery icon displays on screen�
My caller ID isn’t working.
Caller ID is a subscription service� Your telephone service provider may require
subscription to this service for this feature to work�
The caller must be calling from an area that supports caller ID�
Both your telephone service provider and your caller’s service provider must
use caller ID compatible equipment�
Handset registration is not working
Place the handset in the charger for a few seconds, remove it and repeat the
registration procedure�
Ensure the handset is within range of the base station�
Cannot make external calls
Check if your SIP account is registered (Press MENU g Status g Line and
select an account� Check that the status reads Registered)�
You might be out of range of the base station� Try moving closer� If you see an
idle screen with no alerts, then your handset is successfully communicating
with the base station�
Handset does not receive incoming calls
Ensure that Do Not Disturb and Call Forward All are turned off
Check if your SIP account is registered (Press MENU g Status g Line and
select an account� Check that the status reads Registered)�
You might be out of range of the base station� Try moving closer
Cannot locate handset using base station
The handset may not be registered�
If the handset battery is dead or the handset is out of range, the locator tone
will not sound�
67


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