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D335 User Manual Troubleshooting
5. Select How can I set the phone to admin mode.
Manual initialization
When automatic initialization via DHCP fails, enter the values for netmask, IP gateway, and DNS
server manually after each prompt on the display.
Contacting Snom Support
If you are not a Snom partner, please contact your seller, visit our helpdesk at https://helpdesk.snom.
com/support/home
there. If you haven't found an answer or a solution to your problem, please post your question or
problem on the forum at https://helpdesk.snom.com/support/discussions.
Note: The forum is accessible to the general public. Do not post any private and/or
security-relevant information there. This includes MAC addresses, SIP headers, etc. that
may allow others to hack into your system or use your identity for nefarious purposes.
Submitting a ticket
If you are a Snom partner, log in to the Snom helpdesk and open a ticket: https://helpdesk.snom.
com/support/loginhttps://helpdesk.snom.com/support/solutions.
Submitting system and settings information
System information
1. Open the phone’s web interface, System Information page.
2. Copy the text under System Information into your forum posting or into the email, if Support has
asked you to contact them by email.
Make sure to delete the MAC address and the IP address in the public forum posting.
Settings information
1. Open the phone’s web interface, Settings page.
2. Copy the settings list into your forum posting or into the email, if Support has asked you to contact
them by email.
Make sure to delete private and/or security-relevant data like the MAC address, public IP
address, etc.
105


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