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Instructions for the user
52
PROBLEM POSSIBLE CAUSE PROBABLE SOLUTION
The noise is getting louder. - The appliance is not in a stable
position or it is not levelled
properly.
- The appliance is in contact with
furniture or with a wall.
- Bottles, cans or dishes inside the
fridge freezer are in contact.
- Make sure that the appliance is
placed in stable position and on a
flat surface. To level it, adjust the
front feet.
- Make sure that the appliance is
not in contact with any furniture
and that no component of the
cooling system in the rear part of
the body of the appliance is
touching the wall. Move the
appliance away from any walls or
furniture.
- Make sure that the increase of the
noise is not due to bottles, cans or
dishes that could come into
contact with the inside of the
appliance.
There is water on the bottom of the
fridge compartment.
- Defrosting drains blocked. - Make sure that the space of one of
the defrosting channels is not
obstructed. Clean out the
defrosting channel with a
detergent for this purpose.
There is water on the shelves on the
tempered glass shelves.
- The foods or the dishes stored in
the fridge compartment are
touching the back wall of the
compartment.
- Do not let foods or dishes touch
the back wall.
There is water under the appliance. - The defrosting water collection
tray has slid away from the
compressor.
- Place the tray on the top part of
the compressor.
When the door of the appliance is
opened the airtight rubber seal
comes out.
- The seal is dirty from stick food
residues (fats, syrups).
- Clean the airtight seal and its
groove with lukewarm water to
which soap or washing up liquid
has been added, and dry off.
Place the airtight seal back into its
correct position.
There is condensation on the upper
part of the appliance.
- The relative humidity of the
environment is more than 70%.
- Air the room where the appliance
is located and, if possible,
eliminate the cause of the
humidity.
CUSTOMER SUPPORT SERVICE – READING THE IDENTIFICATION PLATE.
IF YOU HAVE PROBLEMS WITH THE PRODUCT THAT YOU HAVE PURCHASED WHICH ARE NOT COVERED
BY THE TABLE ABOVE AND YOU NEED FURTHER CLARIFICATION, YOU CAN CONTACT OUR
AUTHORISED TECHNICAL SUPPORT SERVICE. YOU WILL FIND THE ADDRESS AND TELEPHONE NUMBER
IN THE PHONE BOOK FOR YOUR AREA UNDER SMEG.
TO HELP US PROVIDE YOU WITH A QUICKER, MORE EFFICIENT SERVICE, PLEASE TELL OUR
TELEPHONE OPERATORS THE PRODUCT MODEL YOU HAVE AND ITS SERIAL NUMBER AS SHOWN ON
THE IDENTIFICATION PLATE INSIDE THE FRIDGE FREEZER. THANK YOU IN ADVANCE FOR YOUR
COOPERATION.
25


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