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TROUBLE SHOOTING
IF… SOLUTION
The APP cannot
found the camera
Make sure your network supports the DHCP
protocol.
Make sure the camera and your mobile device
connect to the same Wi-Fi router for the first
setting.
Make sure the Wi-Fi router is activated.
Make sure the camera is properly powered on.
Use the “ADD CAMERA” function to
manually add the camera.
Wi-Fi router is not
shown in the drop
down list
Make sure SSID broadcasting function is
enabled in the Wi-Fi router. Consult your
Wi-Fi router manufacturer for the settings if
necessary.
Change the wireless security protocol of your
Wi-Fi router into WPA/WPA2/WPA2-PSK.
Due to security concerns, WEP protocol is not
suggested for some Wi-Fi routers.
Note: WPA/WPA2/WPA2-PSK encryption
protocols are newer and more effective
security standards for wireless networks than
the older and less-secure WEP protocol.
No image appears
Make sure the power adaptor is not damaged
or defective and plugged into an electrical
outlet with power.
Relocate the camera to obtain the best
reception of wireless signals.
Make sure the camera is properly configured in
App.
Make sure the mobile device is connected to
3G/4G/Wi-Fi properly.
29


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Others manual(s) of Smartwares C935IP WAPP camera

Smartwares C935IP WAPP camera Installation Guide - English - 2 pages

Smartwares C935IP WAPP camera User Manual - German - 33 pages

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Smartwares C935IP WAPP camera User Manual - Dutch - 33 pages

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