Manual Smartwares C935IP WAPP camera (page 6 of 33) (English)

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Wireless APP Camera

Installation and Operating Instructions

C935IP

Version 1.0

PLEASE READ THESE INSTRUCTIONS CAREFULLY BEFORE USING THIS PRODUCT

AND KEEP THIS MANUAL FOR FUTURE REFERENCE.

The state of art WAPP camera is capable of deliver high quality Digital High

Definition (HD) video to your smart-mobile device(s), which would require

higher internet bandwidth. Due to your local internet environment

condition,

your mobile device(s) may display black-screen or temporary

disconnect to

the WAPP camera.

Make sure the WAPP camera is operating with sufficient internet

bandwidth, 1Mbps (upload/download speed) is suggested.

For best performance, the smart-mobile device(s) need to be on Wi-Fi

or 4G mobile network in order to receive maximum download speed.

When the internet transmission is low, your WAPP APP will

automatically switch to Relay Mode:

By adjusting to “Better Streaming” in the system setting section

may improve the WAPP APP performance.

Your internet bandwidth is limited. For best performance, try to avoid

more than two users connecting to the WAPP camera simultaneously.

Make sure your smart-mobile device(s) is equipped with up-to-date

technology, 1.5GHz dual core processor or equivalent is suggested.

If the signal strength of your Wi-Fi router is weak, there are several

ways to improve transmission:

Change router/camera relative position to receive better signal.

Use wire Ethernet cable on the WAPP camera to establish

connection between WAPP camera and your router.

Use Wi-Fi repeater/extender to maximize the service range of

your Wi-Fi route.

Switch your router to 11b/11g mode in order to improve router

service range.

Purchase extension cable or high gain antenna for your camera

from the WAPP vendor.

Please make sure the memory card used is CLASS10 rated.

CONTENTS

INTRODUCTION ............................................................................................................. 2

WIRELESS DEVICES OPERATING RANGE

.................................................................. 2

IMPORTANT SAFETY PRECAUTIONS

....................................................................... 2

KIT CONTENT

.............................................................................................................................. 4

SAFETY AND INSTALLATION TIPS

....................................................................................... 5

NIGHT VISION ....................................................................................................... 6

CAMERA INSTALLATION

.................................................................................................... 6

CAMERA OVERVIEW

................................................................................................................ 6

DOWNLOAD AND SETUP THE APP ............................................................................ 8

LIVE VIEW

SNAPSHOT

RECORDING

.............................................................. 11

VIEWING YOUR SNAPSHOTS ........................................................................................ 12

PLAYBACK YOUR VIDEOS

..................................................................................................... 12

MAIN PAGE OVERVIEW

......................................................................................................... 16

ADVANCED SETTING ....................................................................................................... 21

ADMIN PASSWORD .................................................................................................. 22

EMAIL ALERT

................................................................................................................................. 22

TIME ZONE.................................................................................................................23

DAYLIGHT SAVING

.............................................................................................................. 23

DEVICE SECURITY CODE

................................................................................................. 23

VIDEO SETTINGS

........................................................................................................... 23

WI-FI SETTING

................................................................................................................ 24

SENSITIVITY SETTING

................................................................................................. 25

EMAIL SETTING

............................................................................................................. 25

SD CARD SETTING

......................................................................................................... 26

OVERWRITE SD CARD

.................................................................................................. 26

PROFILE SETTING

......................................................................................................... 26

DEVICE INFORMATION ......................................................................................... 26

PRODUCTION SPECIFICATION .................................................................................... 30

STORAGE MEDIA MANAGEMENT ............................................................................... 31

INTRODUCTION

PLEASE READ BEFORE YOU START

Always use discretion when installing CCTV equipment, especially when there is

perceived policy. Enquire relevant local regulations applicable to the lawful installation

of video recording/surveillance. Third party consent may be required.

WIRELESS DEVICES OPERATING RANGE

Ensure the signal reception viewed from the wireless camera(s) is the best possible

reception between the camera(s) and the Wi-Fi router. If necessary, reduce the

distance between the camera(s) and the Wi-Fi router to improve overall system

performance. Wireless Color Camera Recordable CCTV Kit operating on a secure

digital 2.4GHz frequency which could greatly reduce interference from product such

as wireless routers, cordless phones or microwave ovens.

IMPORTANT SAFETY PRECAUTIONS

Damages caused by non-compliance with this operating manual will void the warranty!

We will not assume any liability for damages to items or persons caused by improper

handling or non-compliance with the safety notices! Any warranty claim will be null and

void in such cases.

1. Do not drop, puncture or disassemble the camera; otherwise the warranty will be

voided.

2. Avoid all contact with water, and dry hands before using.

3. Never tug on the power cords. Use the plug to unplug it from the wall outlet.

4. Do not expose the camera to high temperature or leave it in direct sunlight. Doing so

may damage the camera or cause camera temporary malfunction.

5. Use the devices with care. Avoid pressing hard on the camera body.

6. For your own safety, avoid using the camera or power off the camera when there is a

storm or lightning.

7. Remove the power adapter during long periods between usages.

8. Use only the accessories and power adapters supplied by the manufacturer.

9. To meet the regulations pertaining to parental responsibility, keep the devices out of

the reach of infants.

10. Check power cables, do not get crushed or damaged by sharp edges whenever the

devices are in operation.

FCC Compliance Statement: This

device complies with Part 15 of the

FCC rules. Operation is subjected

to the following two conditions: (1)

this device may not cause harmful interference,

and (2) this device must accept any interference

received, including interference that may cause

undesired operation.

Products with CE Marking comply with

EMC Directive (2004/108/EC); Low

Voltage Directive (73/23/EEC);

R&TTE(1999/5/EC); ROHS Directive

(2011/65/EU) issued by the Commission of the

European Community. Compliance with these

directives implies conformity to the following

European Norms: EMC: EN 301 489

LVD: EN 60950

Radio: EN 300 328

FCC/CE WARNING

This equipment has been tested and found to comply with limits for a Class B digital

device, pursuant to Part 15 of the FCC rules and ETSI(EN) 300328. These limits are

designed to provide reasonable protection against harmful interference in residential

installations. This equipment generates, uses, and can radiate radio frequency energy, and

if not installed and used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee that interference

will not occur in a particular installation. If this equipment does interference to radio or

television equipment reception, which can be determined by turning the equipment off and

on, the user is encouraged to try to correct the interference by one or more of the

following measures: -Reorient or relocate the receiving antenna.-Move the equipment

away from the receiver.-Plug the equipment into an outlet on a circuit different from that

to which the receiver is connected.-Consult the dealer or an experienced radio/television

technician for additional suggestions. You are cautioned that any change or modifications

to the equipment not expressly approved by the party responsible for compliance could

void your authority to operate such equipment.

DISPOSAL

If the camera system no longer functions or can no longer be repaired, it

must be disposed of according to the valid statutory regulations. Disposal

of spent batteries/accumulators:

You are required by law (Battery Ordinance) to return all spent batteries

and accumulators. Disposing of spent batteries/accumulators with common household

waste is prohibited! Batteries/accumulators that contain hazardous substances are marked

with the symbols on the side. These symbols indicate that it is prohibited to dispose of

these batteries/accumulators in the household waste. The abbreviations for the respective

heavy metals are: Cd=cadmium, Hg=mercury, Pb=lead. You can return spent batteries and

accumulators that can no longer be charged to the designated collection points in your

community, outlets or wherever batteries or accumulators are sold. Following these

instructions will allow you to fulfill the legal requirements and contribute to the protection

of our environment!

Camera Stand x 1

Power Adapter x 1

Rj45 Connect Jack x 1

Quick Start Guide x 1

KIT CONTENT

Wireless App Camera x 1

Camera Antenna x 1

Screw Pack x 1

Manual CD x 1

Tools Required:

Electric drill

5mm masonry drill bit

15mm masonry drill bit

No. 2 Philips screwdriver

For best system performance:

- iOS: iPhone4S / iPad2 / Mini iPad or above. Maximum 12 registered camera

connections.

- Android: 1.5G dual core processor or above / 960*540 pixel or above. Maximum 12

registered camera connections.

- Storage: Class 10 memory card.

- Bandwidth: 1Mbps or above upload/download speed suggested.

SAFETY AND INSTALLATION TIPS

Do not attempt to open the units with the power adaptor plug connected to

avoid any risk of personal injury.

When installing CCTV camera(s), always follow manufacturer's advice

when using power tools, steps, ladders, etc. and wear suitable protective

equipment (e.g. safety goggles) when drilling holes. Before drilling holes

through walls, check for hidden electricity cables and water pipes. The use

of cable/pipe detector is advisable.

It is also advisable to avoid exposing any cameras to extreme weather

conditions (e.g., under a gutter which is prone to any water leaks). When

installing any cameras with this unit, it is advisable to use cable conduit to

protect any video/power extension cables from being exposed externally

and to prevent/reduce the chances of the cables being tampered with. After

drilling any hole though an external wall for a cable, ensure the hole is

sealed up around the cable using a sealant to prevent drafts.

To prevent a fire or electrical shock hazard, do not attempt to open the

housing while the unit is exposed to rain, water or wet conditions. There

are no user serviceable parts inside. Refer servicing to qualified service

personnel. Avoid pointing the camera(s) directly at the sun or any bushes,

tree branches or moving objects that might unnecessarily cause the camera

to record.

NIGHT VISION

The camera has built-in infrared LEDs to allow you to view at night for

24-hour surveillance. The LEDs will automatically activate at night and the

picture viewed will turn to black and white. The night viewing range is up

to 5 meters.

CAMERA INSTALLATION

Secure camera stand on the

stable surface.

Loosen up the Thumb screw.

Adjust proper view angle then

secure the joint with T-bolt.

Ceiling Mount Wall Mount

CAMERA OVERVIEW

Antenna

Power Indicator

Signal Indicator

SD Card Slot

PIR

Infrared LEDs

Stand

RJ-45 Cable

Power Cable

DOWNLOAD AND SETUP THE APP

The Wireless APP camera is designed to deliver live video footage directly

to your smart phone or tablet device. Please follow these steps to download,

setup and use the APP.

APP Name: OMGuard HD

Download the App

1. From you smart phone or tablet device, click the APP Store/Google Play

and search for “OMGuard HD”.

2. Once located the APP, select download.

3. Once download completed, you will find the APP icon on your mobile

device screen.

APP Setup

△

BEFORE YOU START

Before connecting the camera to power source, first connect the camera to your

Wi-Fi router by using only the Ethernet cable provided.

After the camera is connected to the Wi-Fi router, connect the camera to power

source and wait until both RED and GREEN LED begin flashing. DO NOT begin

the setup process until both LEDs become steady on (roughly 45 seconds).

Please follow the steps in the following pages to complete the setup.

1. Make sure the mobile device you are using is connected to the same

Wi-Fi router the camera is connected to.

2. Locate the “OMGuard HD” icon in your mobile device and launch the

App.

3. Tap the ADD CAMERA icon to add a new camera. Then click

the SEARCH button for a quick setup. The APP will search available

camera(s) connecting to the Wi-Fi router and display the camera

information in the pop up list. Select the camera from the list and the

APP will automatically add the camera’s DID code to the DID column.

Enter the default password 123456.

(iOS) (Android)

Note: After you have entered the default password, the APP will remind you to

change the default password.

4. Click SAVE to complete the camera settings. The system confirms the

user identity and grants permission to user access.

5. You can refer to "ADD CAMERA" section for detail on adding additional

camera(s).

In most cases, you can successfully add the camera according to the steps

above. However, the camera will not find the network if Wi-Fi router turns

off the SSID broadcasting function. Please enable the SSID broadcasting to

complete the settings.

Note: Most Wi-Fi routers broadcast the Service Set Identifier (SSID) by default. This

is the name of your wireless network, and SSID broadcasting is how Wi-Fi-enabled

devices find networks.

The camera will only accept SSID composed with English alphabet charactors and

arebic numbers, none-English and special charactors (!@#$%, ect.) will not be

accepted.

LIVE VIEW / SNAPSHOT / RECORDING

Tap to take snapshot image(s) of the

video. The captured snapshots will be

stored in your mobile device.

Tap to turn ON/OFF the volume.

Tap to Start/Stop recording.

The recorded video file will be stored

in the memory card of your camera.

Tap to return to the main page.

The APP allows users to have access to live video. User can take snapshot

image(s) and record the live video.

When you launch the App on the smart phone or tablet, the image

displaying on the main screen is the very last automatically captured

snapshot from the live view of the previous established session. Tap the

image to enter live view mode.

The controls and layout of the APP have been customized to meet the

operating system requirements of the mobile device. The main page may

vary, depending on your mobile device. By default, the live view is

displayed in portrait mode. You can also turn the device sideways to switch

to landscape mode for a larger view.

Note: Once the recording is started by motion detection or manually, the APP will

continue the recording for 1 minute. User cannot stop the recording during this period.

VIEWING YOUR SNAPSHOTS

For iOS

You snapshots will be named with the time stamp and saved into the

Camera Roll location of your mobile device.

For Android

You snapshots will be named with the time stamp and saved into the

Photo Gallery > snapshot folder on your mobile device.

PLAYBACK YOUR VIDEOS

The recorded video file(s) on your camera is automatically saved to the

memory card inserted in your camera. You can remotely access the file(s)

for playback via your mobile device.

Tap the CAMERA SETTING icon on the main page.

(iOS) (Android)

Tap EVENT LIST icon and the Date-Time filter would appear.

User may define the period for system to display all available

recorded file(s) for playback.

During the playback, you can tap the PAUSE icon to pause /

resume the video, MUTE to deactivate/activate the audio

function and GO BACK icon to return to the event list section.

You may also review recorded video file(s) with your PC. For

best performance, please use “Free Video Converter” from

http://www.freemake.com/free_video_converter/, or Video LAN

from http://www.videolan.org/.

The video is using FFmpeg codes and is H.264 compression

method.

User’s local network environment condition (example:

upload/download speed) may cause improper video playback

(black screen), when it happens, please leave the playback mode

and try again at later time.

APP layout may vary depending on the display panel size of

your mobile devices. Please refer to the release note from the

APP Store/Google Play for more details.

To Download/Delete the video file(s) in the EVENT LIST

section, please follow the steps below:

．DOWNLOAD

Long press the video clip to download the file onto your

movbile device.

Note: During the download process, system will stop both

the live view and recording functions. APP will

automatically inform any user accessing the camera that the

systemis busy and the connection has been terminated.

This function helps user to easily withdraw the recorded file(s) from the

memory card. It is strongly suggested to download the file(s) at your

home Wi-Fi network (WLAN), meaning the mobile device(s) is

connecting to the same Wi-Fi router as the camera. Minimum bandwidth

requirment is 1Mbps (upload/download). Download process may be force

stopped if the bandwidth becomes too slow and cannot continue.

Note: For Android system, please use "MX Player" APP for playback

downloaded video file(s). You can find "MX Player" from Google Play

(free of charge).

Note: If you are experiencing scattering video image, please switch the

decoder function of the MX Player to "S/W Decoder".

．DELETE

First select the file(s) by tapping the file name, following by

taping on the Trashcan icon to delete selected file(s) Multiple

files can be selected for delete.

Check the video clip

Then tap the trash can icon

MAIN PAGE OVERVIEW

The MAIN PAGE section offers user an overview for all registered

camera(s), including camera status (connected/disconnected). User can

quickly access the camera(s) in the list. When multiple cameras are

registered, scroll down to locate the registered camera for access.

(iOS) (Android)

ADD CAMERA

The ADD CAMERA icon allows you to register additional

camera(s) to the system. The system supports up to 3 concurrent

user connections.

1. Connect the additional camera to the Wi-Fi router using the provided

Ethernet cable. The Wi-Fi router must be the same as what your mobile

device is connecting with.

2. Tap the ADD CAMERA icon. The System Information panel appears.

Specify a name or use the default system name for your camera in the

SYSTEM NAME field.

3. Enter the DID code that provided with your camera in the DID column.

4. Enter the default password 123456 in

the Security Code column.

5. Click SAVE to complete the camera settings. The APP attempts to

establish camera connection. Once the camera is successfully connected,

the “Connected” status will be shown on the left upper corner.

6. Repeat step 2 to 5 to add more cameras.

In the CAMERA SETTING section you will allow to (1)

configure system setting, (2) unregister camera from the APP

and (3) enter event list for recorded video file(s) playback. Tap

the CAMERA SETTING icon to enter/exit CAMERA

SETTING.

Tap the CAMERA SETTING icon. The following icons appear on the

panel.

(iOS) (Android)

Tap the ADVANCED SETTING icon to setup camera

configuration. (Please refer to "Advanced Setting" for detail).

Tap the DELETE icon to remove the camera connection.

Tap the EVENT LIST icon to check or playback the recorded

events. (Please refer to "Playback Your Video" for detail).

The INFORMATION icon allows you to enable PIN lock, push

notification function and check the App information.

SETUP PIN LOCK

(iOS) (Android)

If you enable PIN Lock, the user will be asked to enter the PIN code when

you launch the APP.

1. Enable the “Enable lock when starting” function. Then enter your PIN

code.

2. Confirm your PIN code again.

Note: If you forgot your PIN code, please uninstall the APP and reinstall it on the

mobile device.

NOTIFY (PUSH NOTIFICATION)

The WAPP camera supports motion detection function. When any event is

detected in the camera site, you’ll receive push notification on the mobile

devices for the event recognized by the camera.

For iOS

If you want to enable/disable it, please follow the steps on your iOS mobile

device:

1. Launch Settings from your Home screen.

2. Tap Notifications.

3. Scroll down to find “OMGuard HD” APP and tap on it.

4. Switch the toggle to ON/OFF in Notification Center.

Note: It takes time for the changes to take effect in iOS, normally within 2 hours.

For Android

If you want to enable/disable it, please follow the steps below.

Note: The internet connection and wireless network interference may influence the

performance of push notification service.

ABOUT APP/API Version Info

(iOS) (Android)

Tap the ABOUT icon to check the APP Version when necessary.

ADVANCED SETTING

This chapter explains the advanced settings for administrator. Administrator

is the one who owns the administration password and has the full control to

the WAPP camera. The administrator can access all WAPP functions and

settings, while general users can receive the surveillance images for live

view/screen capture/video recording and may not manage the camera settings.

Admin Password

The security code required to enter Advanced

Setting for system setting management

Email Alert

Enable / Disable receiving E-Mail alert (after

system detecting motion) on your mobile divice.

Please make sure you have setup the E-Mail

Setting correctly and have activated Motion

Detection function.

Time Zone Setup the appropriate time zone

Daylight saving Turn ON/OFF the daylight saving function.

Device Security Code

The password required for remote access

Video Setting

Configure the video quality and local power

frequency

Wi-Fi Setting Manage your Wi-Fi Network

Sensitivity Setting Setup the camera sensitivity for motion detection

Email Setting Setup your email account for E-mail alert

SD Card Format Format/Setup the SD card

Profile Setting

Save the current camera settings and apply the

settings to other cameras

Device Information Check the App and API Kernel version

Note: It may take more than one minute for some routers to update the registered

devices. When you complete advanced settings and return to device list, please wait for

a while allowing your router to finish the camera registration.

ADMIN PASSWORD

The Admin Password is a specific security code for administrator to

change the advanced settings. The default admin password is 123456.

Please use this function to change the default admin password into your

personal admin password. For the protection of your system configuration,

every time you change the advanced settings, you need to enter the admin

password. Please change the admin password periodically.

Note:

If you forgot your admin password, please long press the reset button on the camera DC

jack for 5 seconds to restore the password into factory default value 123456 (please refer

to the Camera Overviewsection). All settings will be restored to factory default. You will

need to configure your camera from the start.

EMAIL ALERT

The camera supports the motion detection function, which is capable of

detecting movements within the camera view, following with notifying

user the sudden event with push notification and/or email alert, system can

also begin recording.

When motion detection is enabled and system detects movement:

- System will begin recording.

- With Push Notification enabled, system will send out notification

message to user’s mobile device.

- With Email Alert enabled, system will send out Email to alert user the

event.

Function Setting Action (when movement is detected)

Email Alert ON

Camera: Start video recording

Email account: Email alert

Push Notification ON

Camera: Start video recording

Mobile Device: Text notification

Motion Detection OFF

Camera: Manual Recording

Email account: No action

Mobile Device: No action

Note: By default, the system has been limited to send out the email alert every 15

minutes to prevent overloading user’s email account.

TIME ZONE

The drop-down list shows the world time zone. Select the time zone that

will work the best for you. If your date/time is during the daylight saving

time period, please check the Daylight Saving box to adjust the system

time properly.

DAYLIGHT SAVING

Activate/Deactivate the daylight saving function.

DEVICE SECURITY CODE

The Device Security Code is a specific security code to access the camera.

The default password of the camera is 123456. Please use this function to

change the default password into your personal security code.

1. Type in the old password.

2. Type in the new password and confirm the new password again.

3. Tap OK to save the setting.

Note:

1. Change password in system information page accordingly.

2. If you forget the Device Security Code, please hold down the reset button (P.8)

for 5seconds to reset the system to factory default. All settings will be restored to

factory default. You will need to configure your camera from the start.

VIDEO SETTINGS

This section allows you to configure the video quality and environment

mode.

Video Quality

The Video Quality setting section allows you to adjust the quality of the

video streaming. By selecting better video image will allow you to view

high resolution image. By selecting better streaming will allow the video to

display more smoothly (quality depend on local internet environment).

Only select better image when you have sufficient bandwidth and updated

mobile device(s). Please refer to P.4 for system requirment.

Envi r onment Mode

The Environment Mode settings allows you to select the power line

frequency used at the location of WAPP camera. The power line frequency

varies depending on geographic region. It may cause image flicker if

wrong frequency is selected. Please check with local authorities for proper

setting.

Low Light Enhancement

The Low Light Enhancement Mode is for improving the night view video image

by providing 5 levels to select from (5 = brightest).

WI-FI SETTING

The Wi-Fi setting allows you to choose the wireless connection and setup

the Wi-Fi environment.

When you tap the “Manage Wi-Fi network” button, the system

automatically scans the nearby network and shows the available Wi-Fi

routers in the drop-down list. Choose the appropriate Wi-Fi router and

enter the Wi-Fi router password if necessary. Due to security concerns, it is

suggested to use the WPA/WPA2/ WPA2-PSK protocol for Wi-Fi network.

Note:

1. When the Wi-Fi connection is completed and you unplug the Ethernet cable,

the camera will reboot and it will take several minutes to establish the

connection. Please re-launch the APP when you see the green signal indicator

lights up.

The WAPP camera is designed to work with the legal Wi-Fi channels in your

region. Please refer to your Wi-Fi router manual to choose an appropriate

channel for WAPP camera.

3. If camera fails to connect to the Wi-Fi router, please hold down reset button

for 2 seconds to reset the system and repeat register process again.

SENSITIVITY SETTING

This defines the camera parameter for motion detection.

Detection Mode

PIR is hardware-based biomass detection.

SOFTWARE uses advance software analysis to enhance PIR accuracy.

Motion Detection (available for Software Mode ONLY)

HIGH – Suitable for detecting smaller object(s) within 5 to 6 meters

LOW – Suitable for detecting larger object(s) within 3 to 5 meters

Note: The HIGH/LOW setting for Motion Detection only takes effect when user

chooses “PIR & SOFTWARE” in Detect Mode.

EMAIL SETTING

The email setting allows you to configure the email environment, email

account and password. Gmail account is suggested.

Click the “Use SSL” check box will transmit the data in encryption. This

setting requires the Simple Mail Transfer Protocol (SMTP) configuration.

Most ISPs use the SMTP method to transfer outbound mail via the internet.

Only use the SMTP that supports SSL.

Gmail Setting (suggested)

SMTP Server smtp.gmail.com

Enter the gmail SMTP

server

SMTP Port 465

Enter the SMTP port

465

Username XXX@gmail.com

Enter your email

address

Password XXXXXXXX

Enter the password for

this gmail account

Email to XXX@gmail.com

Enter the email

address for the

recipient who receives

the email alert.

SD CARD SETTING

Formatting your memory card will ERASE all the data from it and you

will not be able to get the data back. Please back up your video files

BEFORE formatting the memory card.

Note: The system is optimized to Class 10 memory card. Memory card with lower

specification will decrease the recording and playback function efficiency.

During format process, all recording & viewing will stop until format process completes.

OVERWRITE SD CARD

This function will overwrite the oldest files when the micro memory card

is full. Turning on this function will enable the system to start overwriting

the old files when the available memory card capacity is not enough. This

ensures the most up to date video recordings can be saved so that you

won’t miss any important information.

Note: You will want to reformat the memory card from time to time to ensure the

condition of the storage device. Your camera system will not work properly if the

memory card become corrupted.

PROFILE SETTING

This function allows you to save the following customized settings of

camera. This is useful if you want to apply the same settings to another

WAPP camera quickly. You won’t have to make all settings for each camera

manually.

Time zone Vido setting Sensitivity setting

Email setting Overwrite Setting

DEVICE INFORMATION

This section shows the device information about the camera, including

device version, total size and available size of the memory card.

TROUBLE SHOOTING

IF… SOLUTION

The APP cannot

found the camera

• Make sure your network supports the DHCP

protocol.

• Make sure the camera and your mobile device

connect to the same Wi-Fi router for the first

setting.

• Make sure the Wi-Fi router is activated.

• Make sure the camera is properly powered on.

• Use the “ADD CAMERA” function to

manually add the camera.

Wi-Fi router is not

shown in the drop

down list

• Make sure SSID broadcasting function is

enabled in the Wi-Fi router. Consult your

Wi-Fi router manufacturer for the settings if

necessary.

• Change the wireless security protocol of your

Wi-Fi router into WPA/WPA2/WPA2-PSK.

Due to security concerns, WEP protocol is not

suggested for some Wi-Fi routers.

Note: WPA/WPA2/WPA2-PSK encryption

protocols are newer and more effective

security standards for wireless networks than

the older and less-secure WEP protocol.

No image appears

• Make sure the power adaptor is not damaged

or defective and plugged into an electrical

outlet with power.

• Relocate the camera to obtain the best

reception of wireless signals.

• Make sure the camera is properly configured in

App.

• Make sure the mobile device is connected to

3G/4G/Wi-Fi properly.

Low wireless

signal

Poor image quality

• Wireless devices such as wireless home stereo

system may reduce the signal strength. Leave

as much space as possible between the

camera/mobile device and these wireless

devices.

• Clean the camera lens using lens cleaning

cloth. Spots or dust on the lens can also cause

image quality problems.

Motion detection is

not working or over-

react

• Make sure the sensitivity setting is turned ON

(please refer to the

Sensitivity Setting

section).

• In motion detection mode, a moving object

within the camera viewing angle is necessary

to trigger the motion sensor for recording

The APP cannot

record any video

clips

• Make sure the SD card has been correctly

inserted

• Make sure the motion detection function has

been enabled. (please refer to the

Sensitivity

Setting

section).

• Please format the SD card when it is used for

the first time (please refer to the SD Card

Format section)

• Make sure you are using Class 10 rated

memory card.

Email alert is not

working

• Make sure the email alert function is enabled

(please refer to the

Email Alert

section).

• Gmail account is suggested for the email alert

function. Make sure you have setup the system

configuration as suggested in the

Alert

section.

• Make sure the email address is has been

correctly entered.

Bright white spots

appear at night time

• The camera's infrared LEDs produce invisible

light that reflects off surfaces such as glass.

Install the camera on the other side of windows

or place the lens flush against the surface to

improve the night vision. It is suggested to

install camera(s) under well-lit area.

Note: Please check the environment rating

(Ingress) of the camera(s) before installing

outdoors.

Memory card error

• Make sure the memory card is correctly

inserted and formatted.

• Use the provided memory card within the

package to ensure proper operation.

• Make sure your are using Class 10 rated

memory card.

Note: Please backup the data before

formatting. Format function will erase all the

data on the memory card.

Wrong data and

time are shown.

• Wrong date and/or time will result in

unexpected record schedule. Make sure you’ve

selected the correct time zone (please refer to

the Time Zone section).

• Confirm the system date/time of the mobile

device to ensure correct operation.

• System will clock itself when connect to the

internet. Make sure the system is connected

properly to the internet. You may use your

mobile device to access the system to see if

remote view is functioning properly.

PRODUCTION SPECIFICATION

Networking Parameter

Wireless Technology IEEE 802.11 b/g/n

Network Connection Ethernet (10/100 Base-T/Base -TX); Wi-Fi

Network Protocols TCP/IP, UDP, SMTP, NTP, DHCP, ARP

Simultaneous Viewers 3 concurrent sessions

Security WPA /WPA2/WPA2-PSK (TKIP, 128 bit AES)

Camera Parameter

Image Sensor Mega pixel CMOS

Antenna 3dBi Dipole

Housing Weather resistance metal

Environment Rating (Ingress)

IP66

Light Source Environment Indoor (50Hz); Indoor(60Hz); Outdoor

Local Storage T Flash memory (not included in the package)

Min. Illumination 1~8 lux

Lowlight resolution 6 IR LEDs with IR switcher

Lowlight visibility 8 meters above

Video Audio Parameter

Image Compression H.264

Image Resolution HD 1280x720

Recording Frame Rate 720P@20 FPS

Supported Mobile Device

iOS requirement iPhone 4S / iPad Mini / iPad 2 with iOS 6.0 or above

Android requirement Android 4.1X or above

Hardware requirement 1.5GHz dual core or above

1GB or above internal memory, 960 x 540 pixel panel or

above

General Parameter

Power Requirements 100~240V switching power supply DC 5V 1A

Operating Temperature -10°~+50°C

STORAGE MEDIA MANAGEMENT

Micro SD Card Capacity

(Class 10)

Better Image

Better Streaming

4G 150 events 180 events

8G 300 events 360 events

16G 600 events 720 events

32G 1,200 events 1,440 events

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Others manual(s) of Smartwares C935IP WAPP camera

Smartwares C935IP WAPP camera Installation Guide - English - 2 pages

Smartwares C935IP WAPP camera User Manual - German - 33 pages

Smartwares C935IP WAPP camera Installation Guide - German, Dutch - 2 pages

Smartwares C935IP WAPP camera User Manual - Dutch - 33 pages

Smartwares C935IP WAPP camera User Manual - French - 32 pages

Smartwares C935IP WAPP camera Installation Guide - French, Italian, Polish, Turkish, Spanish - 2 pages

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Smartwares C935IP WAPP camera Manual

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