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27
TROUBLE SHOOTING
IF…
SOLUTION
The APP cannot
found the camera
Make sure your network supports the DHCP protocol.
Make sure the camera and your mobile device connect
to the same Wi-Fi router for the fi rst setting.
Make sure the Wi-Fi router is activated.
Make sure the camera is properly powered on.
Use the “ADD CAMERA” function to manually add the
camera.
Wi-Fi router is not shown
in the drop down list
Make sure SSID broadcasting function is enabled in the Wi-
Fi router. Consult your Wi-Fi router manufacturer for the
settings if
necessary.
Change the wireless security protocol of your Wi-Fi router into
WPA/WPA2/WPA2-PSK. Due to security concerns, WEP
protocol
is not suggested for some Wi-Fi routers.
Note:
WPA/WPA2/WPA2-PSK encryption protocols are newer
and more effective security standards for wireless
networks than the older and less-secure WEP protocol.
No image appears
Make sure the power adaptor is not damaged or defective
and plugged into an electrical outlet with power.
Relocate the camera to obtain the best reception of wireless
signals.
Make sure the camera is properly confi in App.
Make sure the mobile device is connected to 3G/4G/Wi-Fi
properly.
29


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