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11 Troubleshooting
SMA Solar Technology AG
Operating manual STP3-6-3AV-40-BE-en-12 79
Event number Message, cause and corrective measures
10343
Webconnect error: Default gateway not configured
The standard gateway was not configured.
Corrective measures:
Configure the standard gateway.
10344
Webconnect error: DNS server not configured
DNS server was not configured.
Corrective measures:
Configure DNS server.
10345
Webconnect error: No reply to DNS request |xx|
DNS server not available
Corrective measures:
Ensure that the address of the DNS server has been entered correctly.
Ensure that the network cable at the inverter is correctly connected.
10346
Webconnect error: Unknown SIP proxy |xx|
SIP-Proxy not available.
Corrective measures:
Ensure that the network cable at the inverter is correctly connected.
10347
Webconnect error: Unknown STUN server [xx]
STUN server not available.
Corrective measures:
Ensure that the network cable at the inverter is correctly connected.
10348
Webconnect error: No reply to request to STUN server
STUN server not available.
Corrective measures:
Ensure that the network cable at the inverter is correctly connected.
Check the configuration of the router.
10349
Webconnect error: No reply to SIP option packs
SIP server not available.
Corrective measures:
Check the configuration of the router.
10350
Webconnect error: Registration rejected by SIP registrar
The inverter is not registered in SunnyPortal.
Corrective measures:
Contact the Service (see Section14, page96).
79


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