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11 Troubleshooting
SMA Solar Technology AG
Operating manualSTP3-6-3AV-40-BE-en-1276
Event number Message, cause and corrective measures
10250
[Interface]: package error rate [ok / high]
The package error rate has changed. If the package error rate is high, the net-
work is overloaded or the connection to the network switch or DHCP server
(router) is disturbed.
Corrective measures if the package error rate is high:
Ensure that with an Ethernet connection, the network cable and the
network connector are not damaged and that the network connectors are
correctly plugged.
If necessary, increase the data query intervals.
If necessary, reduce the number of devices in the network.
10251
[Interface]: communication status goes to [OK / Warning / Error /
Not connected]
The communication status to the network switch or DHCP server (router) has
changed. An additional error message may be displayed.
10252
[Interface]: communication disrupted
There is no valid signal on the network line.
Corrective measures:
Ensure that with an Ethernet connection, the network cable and the
network connector are not damaged and that the network connectors are
correctly plugged.
Ensure that the DHCP server (router) and any network switches are
signalizing correct operation.
10253
[Interface]: connection speed goes to [100Mbit / 10Mbit]
The data transfer rate has changed. The cause for the status [10 Mbit] can be
a defective plug, a defective cable or the pulling or plugging of the network
connector.
Corrective measures if the status is [10 Mbit]:
Ensure that with an Ethernet connection, the network cable and the
network connector are not damaged and that the network connectors are
correctly plugged.
Ensure that the DHCP server (router) and any network switches are
signalizing correct operation.
76


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