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Sunny Explorer Basics SMA Solar Technology AG
30 ExplorerSW12-BEN104013 User Manual
5.2.4 Password forgotten
If you have forgotten your plant password, you can unlock the inverters by means of a Personal
Unlocking Key (PUK). For every inverter there is one PUK for each of the two user groups ("User" and
"Installer").
Request PUK
1. Download the PUK application form from the download area at www.SMA.de/en.
2. Complete the application form and sign it.
3. Send the application form to the SMA Service Line:
Send the application form by e-mail (see section 11”Contact” (page54)).
or
Send the application form by fax (see section 11”Contact” (page54)).
or
Send the application form by mail (see section 11”Contact” (page54)).
The SMA Service Line will confirm your application and then send you the requested PUKs.
Unlocking the inverter with PUK
1. Start Sunny Explorer.
2. In the "User" field, select the user group ("User"/"Installer") that the PUK was assigned to by the
SMA Service Line.
3. Enter the PUK in the field "plant password".
4. Select [Next>].
Sunny Explorer displays the inverters in the plant tree without padlock icon.
5. If you do not want to unlock another inverter with PUK, change the password of the inverter.
Select the inverter in the plant tree.
–Select Settings.
Select the User Rights > Access Control parameter group.
–Select [Edit].
Assign password for relevant user group..
Unlocking several inverters with PUK
Each PUK can only be used for 1 inverter and 1 user group.
If you requested PUKs for several inverters, then you have to unlock each inverter
using its individually assigned PUK.
Only unlock the inverter, if there is a connection between Sunny Explorer and
inverter.
Do not unlock the inverter with PUK, if the inverter is in night mode.
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