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Event number Message, cause and corrective measures
10349
Webconnect error: No reply to SIP option packs
It is likely that there is an error in the network settings or a Sunny Portal mainte-
nance message is present.
Corrective measures:
If a Sunny Portal maintenance message is present, wait until the
maintenance has been completed.
Check the network components (DLAN, WLAN Access Point etc.).
Ensure that the following ports are not blocked:
Registrar: ied.sma.de:9523
Proxy: ied.sma.de:9523
Stun: stun.sma.de:3478
Domain: ied.sma.de (for SIP URI)
10350
Webconnect error: Registration rejected by SIP registrar
It is likely that there is an error in the network settings.
Corrective measures:
Check the network components (DLAN, WLAN Access Point etc.).
Ensure that the following ports are not blocked:
Registrar: ied.sma.de:9523
Proxy: ied.sma.de:9523
Stun: stun.sma.de:3478
Domain: ied.sma.de (for SIP URI)
10351
Unknown SIP registry
It is likely that there is an error in the network settings.
Corrective measures:
Check the network components (DLAN, WLAN Access Point etc.).
Ensure that the following ports are not blocked:
Registrar: ied.sma.de:9523
Proxy: ied.sma.de:9523
Stun: stun.sma.de:3478
Domain: ied.sma.de (for SIP URI)
8 Troubleshooting
SMA Solar Technology America LLC
User ManualSB30-77-1SP-US-40-BA-en-1154
54


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