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Event number Message, cause and corrective measures
10346
Webconnect error: Unknown SIP proxy |xx|
SIP-Proxy not available.
Corrective measures:
Ensure that the network cable at the inverter is correctly connected.
10347
Webconnect error: Unknown STUN server [xx]
STUN server not available.
Corrective measures:
Ensure that the network cable at the inverter is correctly connected.
10348
Webconnect error: No reply to request to STUN server
STUN server not available.
Corrective measures:
Ensure that the network cable at the inverter is correctly connected.
Check the configuration of the router.
10349
Webconnect error: No reply to SIP option packs
SIP server not available.
Corrective measures:
Check the configuration of the router.
10350
Webconnect error: Registration rejected by SIP registrar
The inverter is not registered in SunnyPortal.
Corrective measures:
Contact the Service (see Section15 "Contact", page96).
10351
Webconnect error: Unknown SIP registrar |xx|
SIP Registrar not available.
Corrective measures:
Ensure that the network cable at the inverter is correctly connected.
Check the configuration of the router.
10352
Webconnect error: Faulty communication
No connection to SunnyPortal possible.
Corrective measures:
Ensure that the Internet connection is working properly.
Ensure that the Webconnect function is activated.
Ensure that the network cable at the inverter is correctly connected.
12Troubleshooting
SMA Solar Technology AG
Operating ManualSB30-50-1AV-40-BE-en-1078
78


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