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8.4 Troubleshooting
Q: What can I do if the system does not detect the HDD?
A: Check if the power supply system is properly connected and data cord and power cables are securely
connected.
Q: We have changed the password but do not remember the new password, how can we access the system?
A: If you forget system password, please consult with the service personnel.
Q: We are not getting any video signal on the DVR, what is wrong?
A: Check camera video cable and connections; or check monitor video cable and connections; or confirm that the
camera has the power and / or check camera lens setting.
Q: Why some channels display just a blank screen even if they receive video sources?
A: Check if the camera is connected to the system properly displays the image; check if the camera is properly
supplied with power.
Q: Can the DVR have problems if it gets too hot, how can I prevent this?
A: The DVR has a fan to help it dissipate heat while it is running. Please place the DVR in a place where there is
good air circulation and away from heat sources to increase stability and life of the DVR.
Q: “Record” Cannot work normally, how to deal with?
A: Check if the current screen is in Play mode, pressing [Stop] button to exit the Play mode and then you can enter
into the [Record] function.
Q: Why the Remote Controller can’t work normally?
A: Check if the battery is power off; or check if the Remote Controller is broken.
Q: Can we records whilst playing-back?
A: Yeah, you can do it. The system support you records whilst playing-back.
Q: Can we erase some recorded file from DVR.
A: Considering the safety factor, you can’t delete the recorded file directly from the device. When you actually erase
all the recorded files, please select HDD format function
Q: Why does the Buzzer keep sounding?
A: Please check if motion detection is on and the system has detected motion, make sure the HDD is being
detected and has sufficient space available; check if video has lost etc.
Q: Why can’t stop [Stop] function?
A: Pressing [Stop] button only can stop manual record. If you want to stop Scheduled record, please revise to [No
Record] during this period.
List 8-3
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