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TROUBLESHOOTING
Symptom Solution
My touchscreen is not responding.
How do I reset the tablet?
To reset, first make sure the power source is unplugged. Press and
hold the Power button for 10 seconds and then plug the power source
back in. Press the Power button for another 2-3 seconds.
To erase all data on the Tablet go to Settings > Backup & reset >
Factory Data Reset. ALL DATA WILL BE LOST.
I inserted a MicroSD card. Where
are my files located?
After inserting the card, find your files in the “File Manager
application. Go to the App tray; open ‘File Manager. Select the SD
card icon to access files.
For more updated FAQs and troubleshooting tips, visit us at www.skytex.com/support
1Mobile Market states a ‘Network
Error’ message when I attempt a
download.
The App requires an update to the most recent version. Visit
http://www.1mobile.com on your tablets browser and download
the updated version.
My Wi-Fi says its ‘Disconnected’
after I attempt to connect?
The 'Disconnected' status means that the tablet is not connected to
any network. Make sure the correct password is entered when
connecting to your wireless network. This password could be on the
bottom of the router or a password that was created by someone
when the Wi-Fi device was originally set up.
22
The battery drained completely and
now it won’t turn on…
23


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