631037
88
Zoom out
Zoom in
Previous page
1/101
Next page
87
TROUBLESHOOTING
What’s wrong?
My phone line is not connected
(continued)
Possible reason
B) There’s more than one phone line in
your home but you’ve connected one
or more of your boxes to the line that’s
NOT registered to your Sky account.
C) A Sky box and card registered to your
account is in another property that
you own.
D) You have an ADSL/Broadband service
at home.
E) You have disconnected your phone
line (e.g. to carry out decorative works
in your home).
What to do now
B) Reconnect your Sky box(es) to the correct phone line (the
one you have registered with us), then follow the ‘callback’
procedure below.
C) Reconnect the Sky box to the phone line at the home address
that your account is registered to — and always keep it
connected at that property only, then follow the ‘callback’
procedure below.
D) Make sure you have an ADSL/Broadband filter connected
to the phone socket, plug the telephone line from the box into
the filter, then follow the ‘callback’ procedure below.
E) Reconnect the phone line, then follow the ‘callback’
procedure below.
Callback procedure:
1 Press services, press right to highlight Settings then press select.
2 Press the numbers 0, 1, then select to show the Installer Set Up menu.
3 Press number 6. When FOR YOUR INFORMATION appears, press select. When the next screen appears
showing a number of readings (signal strength etc.), press select. When you see the message Channel
line-up complete, press select.
4 Make sure your telephone line is connected and press select again.
5 Your box now tries to call us back, which checks the phone line connection.
After getting the message Callback in progress, the previous menu appears.
If you see any other message at this stage, please call Sky Customer Service for more advice.
The number is provided in the Terms & Conditions document.
Warning: please make sure you
follow steps 1 - 5 precisely and do
not make any other changes while
in the Installer Set Up menu as
these may have an adverse effect
on your service.
----------------------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------------------
88


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Sky Sky Plus HD Thomson box at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Sky Sky Plus HD Thomson box in the language / languages: English as an attachment in your email.

The manual is 6,71 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info