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Sky Sky Plus HD Thomson box Manual

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84 USING Sky±HD
TAKING CONTROL
TROUBLESHOOTING
What’s wrong?
I can’t find my HD programmes.
Nothing is happening on screen
/ my screen is blank.
There is on screen interference.
Possible reason
—
Your Sky±HD box may not be
plugged into the mains.
Your TV may not be able to detect
the
input automatically.
Your TV or video recorder may not
be correctly tuned.
What to do now
Your HD channels are listed separately. Go to
TV Guide and select HD. If you can’t see them here, you may
not have the right subscriptions or equipment. To upgrade
to Sky±HD, call us.
1 Make sure the mains lead is properly plugged in and your
Sky±HD box is switched on.
2 Check that your Sky±HD box is not in standby. The light on
the front panel of your Sky±HD box should be green.
3 Press Sky on your remote to control your Sky±HD box.
1 Make sure that your
cable is connected to both your
HD box and your TV. Refer to your TV user manual to find your
input.
2 Use your TV remote control to scroll through the AV input options
until you find the
input(s).
3 Press Sky on your HD remote control and the picture should appear.
If you have checked the above and still can’t see anything on screen,
please refer to your TV user manual to find out how to set up your
input(s).
Check all cable connections, and that your TV and video recorder are
tuned to your Sky±HD box. If you are using an aerial RF connection,
check that your TV and video are tuned to the right RF channels. For
further information refer to your TV and video recorder user guides. In
some cases your Sky±HD box may need retuning. Call Sky Customer
Service on the number provided in your Terms & Conditions document.
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