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TROUBLESHOOTING
TV TO FIT YOUR LIFE 69
What’s wrong?
My phone line is not connected
(...continued)
Possible reason
B) Theres more than one phone line
in your home but youve connected
one or more of your boxes to the
line that’s NOT registered to your
Sky account.
C) A Sky box and card registered to
your account is in another property
that you own.
D) You have an ADSL/Broadband
service at home.
E) You have disconnected your phone
line (e.g. to carry out decorative
works in your home).
What to do now
B) Reconnect your Sky box(es) to the correct phone
line (the one you have registered with us), then
follow the ‘callback’ procedure below.
C) Reconnect the Sky box to the phone line at the
home address that your account is registered to -
and always keep it connected at that property only,
then follow the ‘callback’ procedure below.
D) Make sure you have an ADSL/broadband lter
connected to the phone socket, plug the telephone
line from the box into the lter, then follow the
‘callback’ procedure below.
E) Reconnect the phone line, then follow the
‘callback’ procedure below.
Callback procedure:
1) On your Sky
+
remote control, press services followed by number 4.
2) Press the numbers 0, 1, then select to show the Installer Setup menu.
3) Press number 6. When FOR YOUR INFORMATION appears, press select. When the next screen
appears showing a number of readings (signal strength etc), press select. When you see the
message Channel line-up complete, press select.
4) Make sure your telephone line is connected and press select again.
5) Your box will now try to call us back, which will check the phone line connection.
After getting the message Callback in progress, the previous menu appears.
If you see any other message at this stage, please call Sky Customer Service for more advice.
Warning: please ensure you
follow steps 1 - 5 precisely and do
not make any other changes while
in the Installer Setup menu as
these may have an adverse affect
on your service.
69


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