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TROUBLESHOOTING
Message
Insert your Sky viewing card
There is a problem with your
Sky viewing card
Insert your new Sky viewing card
This viewing card is not authorised
This is the wrong card for this Sky HD
box. Insert the correct Sky viewing card
You cannot purchase this programme
at the moment
This programme has already started
What does it mean?
There’s no viewing card in the viewing
card slot of your SkyHD box.
Your SkyHD box cannot recognise your
viewing card.
You have inserted your old viewing card.
You have more than one box and have
put the wrong viewing card in this
SkyHD box.
Most likely because of a temporary
problem, you can’t buy this
programme now.
The programme has already started and
you can’t buy it now.
What to do now
Insert or reinsert your viewing card in the direction of
the arrow. The card holds all the information your
SkyHD box needs to know about your subscription.
Check that it’s your viewing card, that it’s in the right
way up, and that it’s not damaged.
Remove your old viewing card and insert your new
viewing card.
Call the telephone number shown on your screen to
get your viewing card authorised.
Insert the correct viewing card for this SkyHD box.
You may be able to buy it later.
Check the listings to find out when it’s on next so
you can buy it then.
Display messages
Read these tips if you see a message on-screen and you don’t know what to do next.
56


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