631038
52
Zoom out
Zoom in
Previous page
1/65
Next page
51
TROUBLESHOOTING
What’s wrong?
My remote control isn’t working.
Some/all of the buttons on my
remote don’t work with my TV.
My remote control works with my
TV but not with my SkyHD box.
My phone line is not connected
(continued opposite…)
Possible reason
Your SkyHD box may be off or not plugged
into the mains.
The batteries in your remote control may
be flat or an obstacle may be between your
remote control and your box.
Someone has pressed Sky on your remote
control and you are in TV mode, or you need
to reset your remote control.
Someone has pressed tv on your remote
control.
Your phone line is not physically connected
to your SkyHD box.
A) Your phone number is
ex-directory or you withhold your
number when making calls. (See overleaf
for more possible reasons.)
What to do now
Make sure you point your remote control directly at your
SkyHD box, and that nothing is between the two.
The remote command light on your SkyHD box and on
your remote control should flash each time you press
a remote control key. If neither light flashes, check the
batteries in your remote control.
Press tv on your remote to control your TV.
Refer to Resetting your remote control (page 39) in this
guide to reset your remote.
Press Sky on your remote to control your SkyHD box.
Press services, select Settings then the Signal tab. If you get
the message Telephone line not connected, you need to make
sure the phone lead is connected properly. If you see the
message Telephone line connected, try solutions A - E below.
A) Change the dialling prefix, as follows:
1 Press services, press right to highlight Settings then
press select.
2 Press the numbers 0, 1 then select to show the Installer
Setup menu.
3 Press number 3.
------------------------------------------------------------------------------------------------------------------------------------
52


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Sky HD Box at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Sky HD Box in the language / languages: English as an attachment in your email.

The manual is 3,54 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info