631035
18
Zoom out
Zoom in
Previous page
1/135
Next page
SkHD User Guide
Welcome to our handy guide
designed to help you get the
most from your Sky±HD box.
Whether you need to make sure
you’re set up correctly, or simply
want to learn more about all the
great things your box can do, all
the information you need is right
here in one place.
Welcome to your new
Sky±HD box
An amazing piece of kit that offers you:
All the functionality
of Sky±
A choice of over 80
HD channels,
depending on your
Sky TV subscription
Up to 60 hours of
HD storage on your
Sky±HD box or up
to 350 hours of HD
storage if you have a
Sky±HD 2TB box
Easy access to On
Demand with built-in
Wi-Fi® connectivity
(selected models only)
Follow this guide to find out more about your Sky±HD box
Sky±HD 2TB with built-in Wi-Fi
Model: DRX895W
Sky±HD with built-in Wi-Fi
Model: DRX890W
Sky±HD Models
The information in this User Guide applies to the
following Sky±HD models*
Our latest Sky±HD boxes now come with built-in Wi-Fi
To find out if your Sky±HD box has built-in Wi-Fi, check whether there is a WPS button on the front panel
Sky±HD box models without built-in Wi-Fi
Sky±HD 2TB and Sky±HD 1TB
Model: DRX895
Sky±HD
Model: DRX890
* This user guide does not apply to the following Sky±HD boxes: DRX780, Samsung HD, Pace HD, Thomson HD.
Product images reflect the Sky±HD box with built in Wi-Fi.
This user guide does not apply to Sky±HD boxes manufactured by Thomson.
Wi-Fi Protected
Setup
(WPS) button
for quick and easy
connection to your
broadband router
1
Overview page 5
Watching the TV you love page 15
Pausing and rewinding live TV page 24
Recording with Sky± page 26
Discover a world of entertainment page 31
Managing your recordings page 57
Contents
Other services page 73
Get the most from Sky±HD page 76
Your Sky±HD box connections page 104
Green stuff page 110
For your safety page 114
2
Overview
About your Sky±HD box 6
Your Sky±HD box 7
Turning your Sky±HD box on and off 8
Your viewing card 9
Connecting your Sky±HD box to your broadband router 10
Your Sky±HD remote 11
Your Sky±HD remote and your TV 12
Changing the volume 13
Changing channels 13
About the Now, Next & Later banner 14
Watching the TV you love
The Sky± Homepage 16
Exploring the Sky Guide 17
Seeing what’s on with the TV Guide 18
Finding a specific channel in TV Guide 19
Seeing what’s on the HD channels 20
Identifying HD programmes 20
Going back to the channel you last watched 21
Finding out more about a programme with the
i button 21
Codes used in the programme information banner 22
Finding and listening to radio channels 23
Pausing and rewinding live TV
Saving after pausing or rewinding live TV 25
Changing how far back you can rewind live TV 25
Recording with Sky±
Recording without interrupting what you’re watching 27
Recording from Sky Guide listings 28
Recording from anywhere you go 28
Recording a promoted programme 29
Setting reminders for programmes 30
Discover a world of entertainment
About On Demand programmes 33
Seeing what’s available to watch 34
Watching an On Demand programme 37
About your downloaded programmes 38
Managing your usage 38
Restricting viewing 39
Opting out 40
On Demand Download Format 41
Ordering entertainment from Sky Store 42
Watching Sky Store rentals 43
Sky Store Buy & Keep 44
Paying for Sky Store programmes 45
Ordering entertainment from Sky Box Office 46
Finding and watching Kids programmes 47
Watching your favourite sports 48
Suggestions 50
Sky Movies 52
Searching for programmes 55
Managing your recordings
Managing your Planner 59
Searching for programmes in your Planner 60
Setting the Series Link function in your Planner 61
Choosing a recording to watch 62
Picking up from where you left the last recording 63
The Play symbol 63
Checking the remaining viewing time 63
Fast forwarding and rewinding 64
Pausing 64
Slow motion 64
Stopping playback 64
When recordings clash 65
Avoiding recordings being deleted 66
PIN protecting kept recordings 66
Cancelling current and future recordings 67
Deleting existing recordings 67
Undelete a recording 69
Keeping an eye on available disk space 70
Disk space warning 70
Recording radio channels 71
Adding extra time to the start and end of recordings 72
Full Contents
3
Other services
Going interactive 74
Teletext 75
Get the most from Sky±HD
Personalise your Homepage tiles 79
Choosing your favourite channels 80
What’s on your favourite channels 81
Having more control over what the kids watch 82
Changing your PIN 82
About your PIN 82
Family Setting 83
Restricting rated programmes 85
Restricting specific channels 86
PIN protecting kept programmes 87
Restricting programmes in your Planner 87
Sharing your Sky±HD box 88
Accessibility settings 89
Watching TV with audio description or subtitles 89
Finding subtitled or audio described programmes 90
Changing the contrast and font size 90
Important information about Single Satellite Feed installations 92
Your mini TV setting 93
Saving bookmarks 94
Managing and deleting bookmarks 94
Skipping to bookmarks 95
Starting playback from a bookmark 95
Setting up and resetting your remote 96
If the set up didn’t work 97
Alternative set up 97
Replacing the batteries 98
Adding channels that aren’t listed in Sky Guide 99
Watching your added channels 99
Changing the picture settings 100
HDMI One-Touch-Play 101
Copying programmes to video/DVD 102
Changing how the Circular Playback Display works 103
Your Sky±HD box connections
Basic set up 1 105
Basic set up 2 106
Connecting other devices 107
Switching on Dolby® Digital audio 108
Adjusting sound synchronisation 109
Green stuff
Saving energy with standby 111
… and standby modes 111
Recycling electrical and electronic products 112
Recycling packaging 112
Disposing of batteries 113
More information 113
For your safety
Using equipment safely 115
Warnings and cautions 115
Mains plug and fuse 116
Connecting to the mains supply 116
Troubleshooting 117
Display messages 124
Jargon buster 128
Specifications 129
4
5
Overview
1
About your Sky±HD box
2
Your Sky±HD box
3
Turning your Sky±HD box on and off
4
Your viewing card
5
Connecting your Sky±HD box to your broadband router
6
Your Sky±HD remote
7
Your Sky±HD remote and your TV
8
Changing the volume
9
Changing channels
10
About the Now, Next & Later banner
1
Overview
About your Sky±HD box
Your Sky±HD box decodes HD
information from the satellite
With your Sky±HD box, a compatible HD ready TV and the relevant subscriptions
you can enjoy fantastic Sky entertainment in stunning high definition, as well as
all the features and benefits of Sky±.
Our Sky±HD box is a video recorder and satellite receiver in one, making it easy
to record and store a collection of your favourite TV shows and movies to watch
whenever you want. The 250GB personal storage capacity of the Sky±HD box
means you can store 180 hours of SD content and 60 hours of HD content. If
you have a Sky±HD 2TB the 1.5TB personal storage capacity means you can store
1180 hours of SD content and 350 hours of HD content. Sky± also allows you
to record two programmes at once, pause and rewind live TV as well many more
features. Plus you can set your Sky±HD box to record a TV show when you’re not
in front of your TV using the Sky± app or online at sky.com.
We’re continually looking for ways to make improvements for our customers, and
so the software on your Sky±HD box will be updated with new features via the
satellite. We’ll let you know about these new features as soon as they’re available,
or you can go to sky.com/skyguide to find out more about the latest features.
To make the most of all the Sky± features, make sure your Sky±HD box is
connected to your broadband router. You can connect your Sky±HD box to your
broadband router using the built-in Wi-Fi capability (DRX890W and DRX895W
models only).
6
2
Overview
Front
back up jumps back to last page or to previous
level in Sky Guide screens
tv guide shows the Sky± Homepage
turns your Sky±HD box on, to standby or off
Top
i reveals more about a programme
arrows show what’s on other channels or
highlight on screen options
select confirms a menu option
Your Sky±HD box
lights when Sky± is recording
or playing back programmes
Wi-Fi Protected Setup (WPS) button
for quick and easy connection to your
broadband router (selected models only)
lights white when a wireless connection
is established
lights green when you’re online
(using the phone line)
lights red when the remote is used
lights green when the box is on, amber
when the box is in standby and red when
the box is off
rewinds a recording or live TV
stops playing back a recording
records a programme
plays a recording
pauses a recording or live TV
fast forwards a recording
7
Overview
Press the Sky button on your Sky±HD remote to turn the box on,
and wait for a few moments for it to start up.
To turn your Sky±HD box to standby, press the
standby button
on your remote.
To turn your Sky±HD box to off, press and
hold the standby button
for
5 seconds on your remote. The standby light on the front panel
is red when your Sky±HD box is plugged into the mains but turned
off. The light is green when your Sky±HD box is on. The light is amber
when your Sky±HD box is in standby.
Use HDMI One Touch to turn a compatible TV on and
switch to the correct HDMI input for your Sky±HD. You can
even quickly switch from a DVD player or games console.
See page 101 and sky.com/onetouch for more information.
Unfortunately this feature is not available on Samsung HD,
Pace HD or DRX780 boxes.
To save power and money, please put your Sky±HD box
into standby mode when you’re not using it.
See Saving energy with standby (page 111) to read
about your Sky±HD box’s automatic energy saving mode.
Your Sky±HD box must be on or in standby to be able to record
programmes, see Recording with Sk(page 26) to read about
recording programmes.
Your Sky±HD box must be on or in standby for a selection of On
Demand programmes to be automatically received by your box.
Find out more about On Demand programmes on page 33.
3
Turning your Sky±HD box on and off
Sky turns
the box on
Standby turns
the box to
standby or off
red = off
amber = standby
green = on
8
Overview
Your viewing card needs to stay in your Sky±HD box at all times
so you can watch all the Sky TV channels you’re entitled to.
The viewing card slot is under the flap on the front of your Sky±HD
box. There’s no need to remove the viewing card unless it’s faulty
or has expired.
Please remember these cautions:
Don’t remove or re-insert the viewing card unnecessarily
Don’t bend the viewing card
Keep the card away from heat and sunlight
Keep the card dry. Never clean it with fluids – use a soft dry cloth
Keep the card away from small children and pets
4
Your viewing card
9
Overview
5
Connecting your Sky±HD box to your broadband router
If your Sky±HD box has built-in Wi-Fi connectivity (DRX890W and
DRX895W models only), then simply connect it to your broadband
router via Wi-Fi to start enjoying On Demand including Catch Up TV.
It can be connected to a wide variety of broadband routers from
any broadband provider. There are three ways of connecting your
Sky±HD box to your broadband router using Wi-Fi.
Firstly, check if your broadband router has a WPS (Wi-Fi Protected
Setup) button
.
A If your broadband router has a WPS button:
1 Press and hold the WPS button on your broadband router for
2 seconds.
2 Within one minute press the WPS button on the front panel
of your Sky±HD box. Your Sky±HD box should connect to your
broadband router automatically.
B If your broadband router does not have a WPS button, or you don’t
want to connect by WPS, then you can connect by entering the Wi-Fi
password:
1 Press services, 0, 5 on your remote control and this will take you
to the
Network tab. Three options for connecting your Sky±HD
box are displayed.
2 Choose Connect with Password using your remote control and
press
select.
3 Select the name (SSID) of your broadband network from the list
provided. This can usually be found on the back or bottom of the
broadband router, next to the password.
4 Enter the password using your remote control and press select
to connect.
C If you prefer to connect your broadband router using a WPS PIN,
then just select
Connect with WPS PIN from the Network tab and
follow the on-screen instructions.
If your Sky±HD box does not have built-in Wi-Fi then you can still
connect to your broadband router via Wi-Fi using an On Demand
Connector. Visit sky.com/ondemand to find out more. You can
also connect any Sky±HD box to your broadband router using an
Ethernet cable.
When connecting your Sky±HD box to your broadband router via
Wi-Fi, please ensure you have enabled security on your wireless
network and that a strong password has been set. Please also
ensure that you only share your wireless network password with
trusted people as connecting your Sky±HD box will allow certain
other devices (with Sky software or applications installed) on
your wireless network to access information on your Sky±HD
box, such as a list of your Planner recordings.
Remember: Use of connected features counts towards any
broadband usage cap you have.
10
Overview
6
Your Sky±HD remote
gives options including subtitles, favourite
channels and turning off the mini TV
provides interactive services
tells you more about a programme
changes channel or goes up/down a page
confirms a menu option
jumps back to the last page or to the previous
level in Sky Guide screens
turns on subtitles/audio description or shows
help on using Sky Guide
fast forwards a recording
stops playback of a recording
select on screen options
enter channel numbers or select menu options
press before entering a radio channel number
turns your Sky±HD box on, to standby or off and
turns your TV on and off
sets your remote to control your Sky±HD box
sets your remote to control your TV
shows Box Office programmes
shows the Sky± Homepage
turns your TV’s sound on and off
changes your TV’s volume
show what’s on other channels
or highlight on screen options
switches to text mode
pauses a recording or live TV
plays a recording
rewinds a recording or live TV
records a programme
11
Your Sky±HD remote can work with both your Sky±HD box and your TV.
Press
tv on the remote to switch control from the Sky±HD box to the TV.
Press
Sky to go back to controlling the Sky±HD box.
Use HDMI One Touch Play to turn a compatible TV on and switch to the
correct HDMI input for your Sky±HD. You can even quickly switch from
a DVD player or games console. See page 101 and sky.com/onetouch
for more information.
The Sky installer should have already set up the remote for you. If you
change your TV, you need to reset the remote to work with your new TV.
See Setting up and resetting your remote (page 96) for details.
7
Your Sky±HD remote and your TV
Overview
12
Overview
8
Changing the volume
Use the remote’s vol +/- button to change the volume of your TV.
You can turn the sound off altogether by pressing the
mute button.
To go through the channels one at a time, press the
channel +/-
button on your remote and wait for the channel to change.
If you know a channel’s number you can enter it on the remote to
jump straight to that channel. For example, enter the sequence
5-0-1 for Sky News.
Use the mute or
vol +/- button
for volume control
Change channels
one a time with
ch +/-
Or by channel
number with the
number buttons
9
Changing channels
13
The Now, Next & Later banner is your ultimate on screen helper —
it lets you see what’s on now, next and later, change channels, set
reminders, record programmes if you have a Sky± subscription,
and see which programmes you are recording right now, all without
interrupting what you’re watching.
Press an arrow button or select to show the Now, Next &
Later
banner
Press i to see more information about a programme
Press back up to remove the banner
There are tips on using the banner throughout this guide,
most importantly:
What’s on your favourite channels (page 81)
Finding out more about a programme with the
i button
(page 21)
Recording without interrupting what you’re watching (page 27)
When you’re watching a live TV programme you can press the
back up button on your remote control to jump to the TV Guide.
The yellow highlight will appear on the channel you have last
viewed.
Also, when watching a live TV programme pressing the
left arrow
button is a shortcut to view the last channel you were watching.
The banner shows you what’s on now, next and later
10
About the Now, Next & Later banner
Overview
Use the arrows or
select to show the
banner
14
15
Watching the TV you love
1
The Sky± Homepage
2
Exploring the Sky Guide
3
Seeing what’s on with the TV Guide
4
Finding a specific channel in TV Guide
5
Seeing what’s on the HD channels
6
Identifying HD programmes
7
Going back to the channel you last watched
8
Finding out more about a programme with the i button
9
Codes used in the programme information banner
10
Finding and listening to radio channels
Sky Movies If you have the
Sky Movies pack you can enjoy
over 1000 movies ready to
watch when you are. Plus new
premieres are added
every week.
1
The Sky± Homepage
Press the tv guide button on your remote control to display the Sky±
Homepage and explore a world of entertainment. Use the arrow keys on your
remote control to choose the different options available on your Homepage.
TV Guide Browse
all channels to see
what’s on over the
next 7 days.
Planner Find the shows you’ve
recorded or downloaded
Search Search for
anything including
an actor, director,
sports team , title or
any other word.
Top Picks Discover new
entertainment series,
the latest unmissable On
Demand TV shows, and find
suggestions of TV shows and
movies you might enjoy.
Kids Watch a wide range
of Kids shows from the
top channels. You can
customise this tile to
show Kids or Sports.
See page 79 for details.
Sky Box Sets
Discover the shows
everyone is talking
about with a wide
range of box sets
available to watch
On Demand.
Available to
customers with
HD subscription.
Sky Store A wide
range of movies,
from Hollywood
blockbusters to
classics are available
to rent or buy
Catch Up TV Catch up on shows you’ve
missed from up to 30 days ago from up
to 60 channels at the touch of a button.
Watching the TV you love
16
As well as using the Sky± Homepage you can move around the Sky Guide by scrolling left/right on the top menu to highlight your choice, and
then pressing
select.
Top menu
2
Exploring the Sky Guide
Watching the TV you love
Symbol / Option How to get there Description
Box Office order Sky Box Office movies, sports and events
Radio listen to and record digital radio channels
Interactive play games, get up-to-date information
Parental switch the Family setting on, change your PIN, and set viewing restrictions
Options set up your favourite channels, turn on subtitles, customise your Homepage
Settings change picture and sound settings, see your Sky±HD box details
+ scroll right
+ scroll left
+ scroll right
17
Watching the TV you love
Choosing TV Guide from the Homepage displays the following screen:
middle menu
use left/right to highlight
the tab option you want
then press select
mini TV
(if available) showing what
you’re watching so you
don’t miss the action
bottom menu
or ‘listings’ use up/down
and left/right to highlight
the item on the page
shortcuts
to get to a different Sky
Guide page, press one
of the coloured buttons
shown at the bottom of
the screen
top menu
use left/right to
highlight the option you
want then press select
Press to leave the screens and go back to what you were watching
Use or up to jump back to the previous level, e.g. from the listings to the
middle menu. Pressing backup from All Channels will take you to the Homepage
screen, and pressing up will take you to Home on the top level menu
to go back…
information area
Press tv guide on remote
3
Seeing what’s on with the TV Guide
18
TV Guide lists channels by channel number.
If you know the number of the channel, you can enter it using
the number buttons
Go down a page at a time by pressing ch-
To see what’s on later on that channel, keep pressing right
To see what’s on up to 7 days in advance on that channel,
use the
yellow (+24 Hours) and blue (-24 Hours) buttons
Radio channel numbers start with a zero (for example, 0101)
4
Finding a specific channel in TV Guide
Watching the TV you love
19
Watching the TV you love
To see listings for HD channels only, go to TV Guide and select
the
HD tab.
In
Now, Next & Later and general listings, you can spot HD
channels easily as they have the letters
HD after the channel
name, for example,
Sky 1 HD.
When you’re watching TV and want to quickly return to the
TV Guide,
pressing the
left arrow button on your remote control will display the
TV Guide with the last channel you were tuned to highlighted.
A programme broadcast in High Definition will have the letters
HD in its programme information bar:
While watching the programme, press i on your remote
From the Sky Guide listings, just highlight the programme
and check the programme information in the top left corner.
In full screen mode, highlight the programme and press
i
HD programmes are highlighted in yellow in the TV Guide
listings so they’re easier to spot. You can find this setting in
Options > Customise. Under Highlight Programmes
Originated in HD
press left/right to select ON/OFF.
Press
green button (Save Settings) when you’re done
5
Seeing what’s on the HD channels
6
Identifying HD programmes
20
Watching the TV you love
When you’re watching TV and decide to go back to the channel you
were watching before, just press the
blue button.
The banner appears, showing the last channel you watched.
Press
select to tune to that channel. The blue button can also be
used to watch your favourite channels.
See Choosing your favourite channels (page 84).
When you’re watching TV and want to quickly return to the TV Guide,
pressing the
left arrow button on your remote control will display the
TV Guide with the last channel you were tuned to highlighted.
When you’re in TV Guide, and the mini TV is on, simply highlight a
programme to show its details in the top left corner — you don’t need
to press
i here. To find out about programmes in other parts
of Sky Guide, press
i:
when you’re watching a programme — either live or recorded
when a programme is highlighted in the Now, Next & Later
banner; with the on screen programme information banner,
you can use the
left and right arrows to surf to any other
programme to show the synopsis for that programme
(press
i again to remove the synopsis and go back to the
simple
Now, Next & Later banner)
when highlighting an On Demand programme press i to find out
more information such as the programme’s expiry date
7
Going back to the channel you last watched
Get information on
programmes with
the
i button
8
Finding out more about a programme
with the i button
21
Watching the TV you love
Letter codes
SD This is a Standard Definition programme.
HD This is a High Definition programme. HD programmes are
shown in widescreen.
C This programme is copy protected and may not play back
correctly if you try to record it.
DS You can hear this programme in surround sound if your
TV/home cinema system is compatible.
DD You can hear this programme in Dolby
®
Digital 5.1 audio if
your TV/sound system is compatible. See Switching on Dolby
®
Digital audio (page 108) for more details.
AD You can choose to play an audio description over this programme;
a narrative soundtrack for the partially sighted.
See Watching TV with subtitles or audio description (page 89).
S You can turn subtitles on for this programme.
See Watching TV with subtitles or audio description (page 89).
W This programme is shown in widescreen. For HD programmes,
this code won’t be shown although all HD programmes are
shown in widescreen.
Rating codes
U Universal, suitable for all audiences including young children.
PG Parental guidance is recommended. Some discretion may
need to be applied as to the suitability of the film for younger
or impressionable children.
12 Suitable for viewers aged 12 years or over. More mature
themes or language make the film unsuitable viewing for
young children.
15 Suitable for viewers aged 15 years or over. May contain
stronger language.
18 Suitable only for adult viewers aged 18 or over.
Content codes
s Sex or nudity.
l Strong language.
v Violent scenes.
m Material which is intended for a mature audience.
See Having more control over what the kids watch (page 82)
to see how to restrict rated programmes.
9
Codes used in the programme information banner
22
Watching the TV you love
10
Finding and listening to radio channels
You can tune to radio channels in the same way as TV channels:
1 Use the up/down arrow to browse through the channels shown
in the
Now, Next & Later banner. Radio channels appear with a
speaker symbol next to them
.
2 Press select when you see the radio channel you want to
listen to.
You can see the entire list of radio channels as follows:
1 Press services, scroll left to Radio in the top menu and
press
select.
2 Highlight the radio channel you want and press select to tune
in or press
record to record the channel.
See Recording radio channels for more details (page 71).
Radio channels are also listed in TV Guide under the
All Channels tab, starting at channel number 0101.
See page 19 for details on navigating TV Guide pages.
23
24
Pausing and rewinding live TV
1
Saving after pausing or rewinding live TV
2
Changing how far back you can rewind live TV
Pausing and rewinding live TV
1
Saving after pausing or rewinding live TV
After pausing or rewinding live TV, if you haven’t got time now to
watch what you’ve missed you can save the programme to your
Planner, as follows:
1 After rewinding or pausing live TV, press record or select.
The
Now, Next & Later banner appears showing the
programme’s name.
2 Press record. The symbol appears next to the programme
name and the recording is stored in your Planner.
You can choose the Instant Rewind length, as follows:
1 Press services (for Options), press down then select the
Sky± Setup tab.
2 Highlight Instant Rewind and select either Off, 5, 15, 30
or
60 minutes.
3 Press the green button (Save Settings) when you’re done.
Remember if you rewind for 30 minutes, for example, your Sky±HD
box has to have been showing that channel for the last 30 minutes.
To save the programme,
press record to show the banner, then record again
2
Changing how far back you can rewind live TV
25
26
Recording with Sk
1
Recording without interrupting what you’re watching
2
Recording from Sky Guide listings
3
Recording from anywhere you go
4
Recording a promoted programme
5
Setting reminders for programmes
Recording with Sky±
To record
the programme you’re watching now: press the record
button on your remote. When the banner appears, press
record again.
something that’s on later and/or on a different channel: use
the
Now, Next & Later banner. When you see the programme
you want, press
record.
When you press
record, Sky± checks to see the programme is
part of a series and, if so, gives you the choice of recording this
episode only or the remainder of the series. Highlight
Record
Once
or Record Series by pressing up/down then press select.
The
symbol appears next to the programme title.
When you select ‘Record Series’ Sky± will record the entire
series. For any Sky±HD with Smart Series Link it will also
record the next series when it becomes available. That way
you’ll never miss the new series of your favourite shows.
1
Recording without interrupting what you’re watching
Or surf to another programme and press record
If it’s part of a series, choose to record just
this episode or the rest of the series
Press record
twice to save
what you’re
watching
27
Recording with Sky±
If you see something you want to record in TV Guide, On Demand
or Sky Box Office listings, highlight it and press
record. When you
press record on a programme in the TV Guide, Sky± checks to see
if the programme is part of a series and, if so, gives you the choice
of recording this episode only or the remainder of the series. For
any Sky±HD box with Smart Series Link it will also record the next
series when it becomes available. Highlight
Record Once or Record
Series
by pressing up/down and press select. The symbol
appears next to the programme.
You can set your Sky±HD box to record using the Sky± app on your
mobile phone and tablet even when you’re not at home. Or you can
go to sky.com to use Remote Record. To find out more go to sky.com/
mysky and then Manage Remote Record.
2
Recording from Sky Guide listings
3
Recording from anywhere you go
28
If you see a promotional advert for a future programme(s) and you
see the green
remind me option, you can set up a recording for that
programme or series without having to search for it in
TV Guide or
Now, Next & Later listings. Press the green button before the
end of the advert to first set up a reminder, then follow the on screen
instructions to record the programme.
4
Recording a promoted programme
Recording with Sky±
29
Recording with Sky±
If you don’t want to miss a TV programme, Sky Guide can remind
you when it’s about to start.
When you see a future listed TV programme you want to watch,
simply highlight it and press
select.
When you press
select, your Sky± checks to see if the programme
belongs to a series. If so, it gives you the choice of setting the
reminder once only or for the entire remainder of the series.
Highlight
Remind Once or Remind Series and press select.
The reminder symbol appears next to the programme:
One minute before the programme starts, the reminder
message appears.
Press select to tune to the programme
Press record to start recording the programme
Press back up to carry on with what you were watching
If broadcasters change their schedule within six hours
of the affected programme starting, your reminders are
automatically updated.
If you have set an On Demand programme to download, go
back to watch live TV then when the programme you have set
to download is ready to view a pop up will appear to let you
know that your programme is ready to watch
If a pop up doesn’t appear, check you have the On Demand
Download Notification setting set to ON.
Reminder message
Set a reminder for just this programme or the rest of the series
5
Setting reminders for programmes
30
31
Discover a world of entertainment
1
About On Demand programmes
2
Seeing what’s available to watch
3
Watching an On Demand programme
4
About your downloaded programmes
5
Managing your usage
6
Restricting viewing
7
Opting out
8
On Demand Download Format
9
Ordering entertainment from Sky Store
10
Watching Sky Store rentals
11
Sky Store Buy & Keep
12
Paying for Sky Store programmes
32
13
Ordering entertainment from Sky Box Office
14
Finding and watching Kids programmes
15
Watching your favourite sports
16
Suggestions
17
Sky Movies
18
Searching for programmes
Discover a world of entertainment
1
About On Demand programmes
On Demand programmes are ready to watch whenever you are
Enjoy the UK’s biggest Catch Up TV service, including
Sky Channels, BBC iPlayer and 4oD
Sky Box Sets* of the latest and greatest series
Over 1000 movies for Sky Movies customers
Buy or rent the latest movies in Sky Store
Plus documentaries, kids’ shows and much more
If you haven’t connected your box to broadband yet, you’ll only be able to
take your pick from a limited selection of the week’s top picks.
So to get the full service, including access to Catch Up TV, just connect
your Sky±HD box to your broadband router. Content depends on your
Sky TV subscription.
If your Sky±HD box has built-in Wi-Fi connectivity (DRX890W and
DRX895W models only) then you can connect it directly to your
broadband router via W-Fi. See Connecting your Sky±HD box to your
broadband router (page 10) for more information on how to do this.
You can also connect your Sky±HD box to your broadband router using
an Ethernet cable or On Demand Connector. Visit sky.com/connect
for more information on how to connect.
On Demand - when your box is connected to broadband
On Demand - when your box isn’t connected to broadband
*When subscribing to Sky HD.
33
Programme trailer
available
Programme name
Parental rating
Channel name
2
Seeing what’s available to watch
1 Once your Sky±HD box is connected to broadband, press tv
guide
for the Sky± Homepage.
2 On the Homepage you can see the following options to help you
find programmes available to watch:
Use the
left and right arrows to highlight each option:
Top Picks contains:
Top Picks which is a selection of the week’s best TV.
New Series where you can catch up on latest series. Even if
you’ve missed the first episodes you can catch up here.
Suggestions - You can also find your suggested shows here –
see page 50 for more details.
Catch Up TV has a selection of the very latest shows including
Sky channels, BBC iPlayer and 4OD.
Sky Box Sets* contains a wide choice of current and classic TV,
including entire series to watch whenever you want.
Sky Movies has a huge choice of movies for Sky Movies
customers to enjoy, including the latest premieres.
Sky Store There’s always something great to buy or rent in
Sky Store as new movies are added every week. See page 44 for
more information on renting or using Buy & Keep in Sky Store.
3 In the menu for each section, use the up/down or left/right
arrows to highlight a programme or category (such as
most
popular
or recently added).
*When subscribing to Sky HD.
Discover a world of entertainment
34
4 If you’ve highlighted a programme then a brief description
of the programme appears in the top left of the screen.
Press the
i button for more detailed programme information.
5 If available, press the red button (View Trailer) to watch
the trailer. When watching the trailer press
select to view or
download the movie.
6 Press select to start downloading the programme to
your Planner.
Where the programme is available in HD and SD (dependent on your
subscription) you can choose which version to download. Use the
up/down arrows to highlight your choice and press select.
Use the ‘On Demand download format’ setting in the Settings->
Customise menu to choose whether this option is displayed.
Find out more about this setting on page 41.
A notification will appear on screen when the programme is ready
to be watched.
2
Discover a world of entertainment
2
Seeing what’s available to watch (continued)
35
Programme trailer
available
Programme name
Parental rating
Available until date
Channel name
If you haven’t yet connected your Sky±HD box to broadband, you can
only catch up on a limited selection of the week’s best TV.
You can find out more about connecting your Sky±HD box on page 10
1 Press tv guide for the Sky± Homepage then move down to
highlight Top Picks and press
select.
2
In the Top Picks tab you’ll see the full you’ll see the full list of
programmes available.The most recently added programmes
appear at the top of the list.
3 In the list, use the up/down arrows to highlight a programme.
A summary of the programme appears in the top left of
the screen.
4 Press the i button for more detailed programme information.
5 If available, press the blue button (View Trailer) to show
a mini trailer.
6 Press select to watch the programme or press record to
save it to your Planner so you can watch it whenever you like.
Remember, to unlock more programmes On Demand, connect
your Sky±HD box to broadband.
Discover a world of entertainment
2
2
Seeing what’s available to watch (continued)
36
3
Watching an On Demand
programme
It’s easy to watch programmes On Demand — just follow the simple
steps below. If you would rather see a sneak peek first, look for the
trailer icon
and press the red button.
In most cases you can expect programmes to be ready to watch
within minutes. The time it takes to download a programme depends
on the speed of your broadband connection and can be affected by
other internet usage in your home.
Step 1
If you can see the
symbol, you can start
watching straight away.
If not, press
select to
start downloading the
programme.
Step 2
If the programme
you have chosen is
available in HD and
SD (subject to your
Sky subscription) you
will need to choose if
you want to download
the HD or SD version.
Use the
up/down
arrow keys to choose
an option then
press
select.
Step 4
Your programme will
be marked
AVAILABLE
when it’s ready to start
watching. Just press
select to get started.
Step 3
Amount downloaded
You can see how much
has been downloaded
so far in the programme
summary area.
Step 5
You can carry on
watching live TV whilst
you’re downloading
and a handy pop up
feature lets you know
when your programme
is ready to watch.
Discover a world of entertainment
37
You’ll find all of the programmes you’re downloading in your
Planner, under the
Downloads tab. Once a programme has finished
downloading, it will move to the
All tab with all of your other
recordings.
Programmes download one at a time so if you’ve selected several
programmes to download, they’ll be queued in the
Downloads tab
of your Planner.
The show at the top of the list will download first. If you want to
switch the order of downloads just press the
green button
to prioritise a programme.
Remember, all On Demand downloads contribute to any monthly
broadband usage allowance you may have.
We recommend that you check the programme size before you start
a download by pressing
i in the programme synopsis screen. You can
also check your monthly usage with your broadband provider.
Go to sky.com/ondemand to find more handy hints and tips.
4
About your downloaded programmes
5
Managing your usage
Press green to prioritise your download queue
Discover a world of entertainment
38
6
Restricting viewing
All your parental control settings apply to On Demand programmes,
with the exception of Channel Restrictions. For details on using your
PIN and parental control settings, see Having more control over what
the kids watch (page 82).
To watch a rated programme before its normal watershed time, you
need to enter your PIN. The times are shown below.
programme rating when PIN is needed
18 before 9pm
15 before 8pm
12 before 8pm
PG if a PIN has been set up for this rating
U if a PIN has been set up for this rating
Your PIN will still be required to watch On Demand programmes
whatever time you watch them, if they were originally scheduled to
be broadcast after the 8pm or 9pm watershed.
You can turn off the pre-watershed PIN option for On Demand and
all your recorded programmes. To do this:
1 Press services, scroll left to Parental Control
and press select.
2 Enter your PIN.
3 Press down to enter the Family menu.
4 Highlight Require PIN on Pre-Watershed Playback and select
NO. The Family setting will change to CUSTOM.
5 Press the green button (Save Settings) when you’re done.
Discover a world of entertainment
39
7
Opting out
On Demand programmes in the Top Picks and Catch Up TV menus are
available to all Sky TV customers with a compatible Sky±HD box at
no extra cost. However, you can turn off a selection of On Demand content
being automatically received by your box.
1 Press the services button on your remote to go into the options
menu. Press
select and scroll right to highlight the Customise tab.
2 To turn off a selection of On Demand programmes being
automatically received by your box, highlight
Enable Pushed
On Demand
and use the left/right arrow to choose OFF.
3 Press the green button (Save Settings) when you’re done.
4 A confirmation message appears, asking if you are sure you want
to disable Pushed On Demand. Please note: The confirmation
message only appears when turning the Enable Pushed On
Demand setting off.
5 Press select to confirm. If it is turned off, Pushed Demand Showcase
programmes will be removed from your Sky±HD box and new
programmes will no longer be recorded to your Sky±HD box.
To resume the Pushed On Demand service, select ON in step 2 above,
then press
select to confirm followed by the green button to save
your settings. It may take a few days for the On Demand programmes
to fill up again.
Discover a world of entertainment
40
8
On Demand Download Format
This setting lets you decide if you always want to download On Demand
content in SD or HD, or if you would prefer to always be asked.
1 Press the services button on your remote control to go into
the Options menu. Press select and scroll right to highlight
the Customise tab.
2 Scroll down to highlight the ‘On Demand Download Format’
setting. Dependent upon your subscription the following options
are available:
Always Ask Where both SD and HD versions of a show are available
when you choose to download the show you’ll be
prompted whether you want to download the HD
or SD version.
SD only Where both SD and HD versions of a show are available
the SD version will always be downloaded.
HD only Where both SD and HD versions of a show are
available the HD version will always be downloaded.
The availability of this option is dependent upon your
Sky subscription. Use the
left/right arrows to change
the setting.
You will always be prompted to choose either the HD or SD version
when you download movies from Sky Store regardless of the setting
chosen above.
3 Press the green button (Save Settings) when you’re done.
Discover a world of entertainment
41
9
Ordering entertainment from Sky Store
The latest blockbusters are ready to watch in Sky Store. Just buy or rent
them whenever you want. We add the biggest movies every week, so there’s
always something great to buy or rent. You don’t even need a Sky Movies
subscription – Sky Store is open to all Sky TV customers.
When browsing through Sky Store you’ll see star ratings for the available
movies, which are independent and provided by Rotten Tomatoes. You’ll
also see these ratings on movies in Sky Movies, and where Sky Movies or Sky
Store content is shown in the Top Picks menu, Search results, your Watchlist
or More Like This recommendations (see pages 51-53 for more details on
More Like This and Watchlist).
You need to have your Buy & Keep compatible Sky±HD box connected to
your broadband router to enjoy Sky Store. See Connecting your Sky±HD box
to your broadband router (page 10) for more details.
Here’s how you order from Sky Store:
1 Press tv guide on your remote to show the Homepage
2 Use the arrow keys to highlight the Sky Store tile and
press select
3 Press left/right to browse the categories available
4 Press select on the category you want to choose
5 Press left/right to browse and then select on the show you
want to buy or rent.
If there is a stack icon shown for the show you have highlighted
pressing
select will display the different options available.
6 Follow the instructions on screen; you may be asked to enter
your PIN
To playback a Sky Store programme you need to enter your PIN.
programme rating when PIN is needed
18 before 9pm
15 before 8pm
12 before 8pm
PG if a PIN has been set up for this rating
U if a PIN has been set up for this rating
Discover a world of entertainment
42
10
Watching Sky Store rentals
You can watch the show you’ve just purchased immediately. Or if you
want to watch it later, it will be in your planner ready for when you are.
For rental programmes you have a fixed amount of time that you
can watch it, which is usually seven days. Once you start watching
the programme you have a certain amount of time before it will be
deleted from your planner. This period of time is typically 48 hours
but may be less than this.
If you don’t watch any of the programme, you will not be charged.
To check the amount of time you have left to watch a recording, just
highlight it in your Planner and press the
i button. You can also check
the disk space used on your Sky±HD box for the recording.
The amount of time that a show is available in your planner depends
on the programme.
Watch the recording before the
time and date of deletion shown
Disk space needed
Discover a world of entertainment
43
With Buy & Keep you can download a movie and then it’s yours to watch
whenever you want. You can see programmes you’ve purchased in the
Planner in the ‘All’ and ‘Purchased’ tabs.
If you ever replace or upgrade your Buy & Keep compatible Sky±HD box
we’ll make sure your movies are automatically transferred to your new
box once you’ve paired your viewing card, so your movies stay on your
Buy & Keep compatible Sky±HD box as long as you’re a Sky± subscriber.
If you cancel your Sky TV package but keep your Sky± subscription you
can still access your Buy & Keep movies through your Sky±HD box.
You need to have your Buy & Keep compatible Sky±HD box connected to
your broadband router to enjoy Sky Store. See Connecting your Sky±HD
box to your broadband router (page 10) for more details. Buy & Keep is
not available on Samsung HD, Pace HD, DRX780.
There is no need to worry about space on your Sky±HD box as you can
archive your Buy & Keep purchases within the Planner using the yellow
Archive button’.
Archiving movies you’ve bought
1 Go to your Planner
2 Highlight the movie you have purchased
3 To archive the movie press the yellow button. The status will
now change to ‘Archived’
4 If you want to watch the movie again press the green button
to ‘Restore’
To find out more about Sky Store Buy & Keep go to sky.com/buyandkeep
You can also find frequently asked questions about Buy & Keep at
sky.com/help/bk
11
Sky Store Buy & Keep
Discover a world of entertainment
44
12
Paying for Sky Store programmes
Charges for Sky Store programmes purchased via your remote
appear on your account at the next available payment date. For
rentals if you don’t watch any part of the programme, you won’t
be charged for it and it will be deleted. For Buy & Keep you will be
charged after you’ve entered your PIN.
For Sky Store terms and conditions go to sky.com/terms/bk
Discover a world of entertainment
45
13
Ordering entertainment from Sky Box Office
You can also order programmes from Sky Box Office but you have to
select a time when the show starts. This is different to Sky Store which
allows you to download shows to watch whenever you want. You can also
watch pay-per-view events using Sky Box Office
Here’s how you order from Sky Box Office:
1 Press Box Office on your remote
2 Scroll right to highlight Box Office quicklink and press select
3 Press left/right to browse categories available
4 Press select on chosen category
5 Use up/down arrows to search through available programmes
6 Press select to chose a programme you want to watch. The
purchase screen will then be displayed.
The guidelines for entering your PIN, and the way to pay for programmes
are the same as with Sky Store. You can also order Sky Box Office
entertainment over the phone. If for some reason you can’t order Sky
Box Office programmes with your remote, a message appears on screen.
You can order programmes over the phone by calling the number shown.
Phone orders are subject to an administration charge.
Discover a world of entertainment
46
The Kids tile on the Homepage contains a wide range of Kids shows from
the top channels.
TV & Movies shows a great range of TV shows and movies available on
demand.* You can browse by programme, or by channel.
Use the arrow buttons on your remote control to move
around the categories and press
select to see more
content by programme or by channel. Highlight a show
and press
select to download.
Your Sky±HD box will need to be connected to broadband
to see Kids TV & Movies. Find out how on page 10.
On Now shows the listings of Kids TV channels.
To watch a programme that is on now highlight it and
press
select, or for programmes on later press R to record
or
select to set a reminder.
Planner shows all of your recorded and downloaded Kids TV shows
(excluding movies).
Use the arrow buttons on your remote control to move
up/down the listings one by one, or press
ch+/ch- on
your remote control to go up/down one page at a time.
To watch one of your recordings of downloads highlight it
and press
select.
You can choose whether to have the Kids or Sports tile on the Homepage
- see page 79 for more details.
* Content available depends on your Sky TV subscription.
14
Finding and watching
Kids programmes
Discover a world of entertainment
47
You can choose whether to have the Sports or Kids tile on the
Homepage - see page 79 for more details.
When the Sports tile is shown on the Homepage then highlight it and
press
select to browse through all the sport on now and coming soon.
The Channels tab shows a list of sports channels listed by channel
number. This channel listing can also be seen in the TV Guide under
the ‘Sports’ tab.
Use the
arrow buttons on your remote control to move up/down
the listings one by one, or press
ch+ / - on your remote control to
go
up/down one page at a time.
To watch a programme that is on now highlight it and press
select,
or for programmes on later press
to record or select to set
a reminder.
The Live tab shows live sports that are on now or in the future
across all channels. Your Sky±HD box will need to be connected
to broadband to see live sport listings. Find out how on page 10.
The On Demand tab contains a great range of on demand sports
programmes.*
Use the arrow buttons on your remote control to move around the
categories and press
select to see more content on each channel.
Highlight a show and press
select to download.
* Content available depends on your Sky TV subscription.
15
Watching your favourite sports
Discover a world of entertainment
48
15
Watching your favourite sports (continued)
To watch a programme that is on now highlight it and press select. For
programmes on later press
to record or select to set a reminder. If
there is more than one SD version of a programme available you will then
see the ‘Showings’ page where you can choose your preferred showing.
You can also filter the ‘live’ tab to show your favourite sports. Press
the green button, then use the
up/down arrow to highlight your
favourite sport and press Select to see your chosen sport listings.
Press the
green button a second time to return to seeing ‘All Sports’.
Discover a world of entertainment
49
16
Suggestions
You can find suggestions for TV shows and movies you might enjoy in
Top Picks and also by using More Like This.
Top Picks
Your suggested shows are based on recent recordings or downloads
in your Planner.
Scroll through the programmes selected from your Planner on the left
hand side to see recommended TV shows or movies in the right hand
column ‘You may also enjoy:’
Find out more about a suggested programme by pressing the right
arrow on your remote to highlight the show or movie you want.
Then press
select to see when it is next on live TV or if it is available
On Demand.
Discover a world of entertainment
50
If it’s on live TV you’ll be able to record it or set a reminder and if it’s
On Demand you’ll be able to download it to watch now.
If it’s a show with multiple series and episodes available you’ll be able
to choose which series or episode you’d like to watch or download.
If there are no recent programmes in your Planner, for example if
you’ve just set up your Sky±HD box, you won’t see any suggested
programmes. Suggestions will automatically appear once you have
added some recordings or downloads.
You will see suggestions for recorded or downloaded programmes
from entertainment, sports, movies, news, and popular genres from
Sky and partner channels.
More Like This
When browsing through Sky Movies and Sky Store you can use the
yellow More Like This button to see four movie recommendations
based on the movie you’re highlighting.
You can also highlight one of the suggested movies and press
yellow More Like This again to see more recommendations.
Pressing
Backup once returns you to last viewed
recommendations, pressing
Backup again returns you to the original
title you highlighted.
When browsing around the Sky Guide look out for the
yellow
More Like This button as it is also available where Sky Movies or Sky
Store programmes appear in your Search results, in the Suggestions
tab, or from the Now, Next and Later banner shown when viewing a
movie trailer.
16
Suggestions (Continued)
Discover a world of entertainment
51
17
Sky Movies
In the Sky Movies tile Sky Movies customers will find over 1000 movies
to watch whenever they’re ready.
Scroll
left / right across the middle menu to browse through the
different movie categories available, such as Recently added,
Most popular, or From Planner which shows all your recorded or
downloaded Sky Movies.
Press
select to highlight a category you want to explore and use the
left / right arrows to browse through the available movies.
When browsing through Sky Movies you’ll see star ratings for
the available movies, which are independent and provided by
Rotten Tomatoes.
You’ll also see these ratings on movies in Sky Store, and where
Sky Movies or Sky Store content is shown in the Top Picks menu and
Search results.
Discover a world of entertainment
52
17
Sky Movies (continued)
Watchlist*
When browsing through Sky Movies if you see a movie you want to
watch later you can add it to your own personal Watchlist.
1. Highlight a movie and press the
green button to ‘Add to
Watchlist’.
2. Press the
green button again to ‘Go to Watchlist’.
3. The Watchlist tab shows a list of your ‘saved’ movies.
Movies in your Watchlist do not take up space on your Planner
until they have been downloaded.
The movie you have added most recently will be displayed first.
The expiry date is highlighted so you can easily see any movie
with an expiry date of 30 days or less.
Sort your Watchlist by pressing
blue. You can sort by A-Z,
Oldest, Recently Added or Age Rating. Use the
up/down arrows
to make your choice and press
select to confirm.
4. Press
select to watch or download a movie, red to view a
trailer (where available), or
green to remove a movie from
your Watchlist.
5. Once you have watched a movie it will be removed from your
Watchlist.
* At the time of going to print this feature is scheduled to be available in early 2016.
Discover a world of entertainment
53
17
Sky Movies (continued)
Watch from Start*
Never miss the start of a movie again with Watch from Start which is
available on Sky Movie channels.
If the movie has started more than 5 minutes ago you’ll see a
message on screen asking if you want to ‘Watch from Start’ (where
the movie is available On Demand, or in your Planner).
1. Press the
green button to ‘watch from start
2. If the programme you have chosen is available in HD and SD
(subject to your Sky subscription) you will need to choose if you
want to download the HD or SD version. Use the
up/down arrow
keys to choose an option then press Select.
Find out more about choosing your On Demand download
format on page 41.
3. When the movie has downloaded you’ll seen confirmation of this
on screen – press
select to watch the movie.
* At the time of going to print this feature is scheduled to be available in early 2016.
Discover a world of entertainment
54
Enhanced Search
If you have connected your Sky±HD box to your broadband router you can
search for more than just the title of a show. Try an actor or director’s name,
a sports team, an event or anything else you can think of. You’ll see a list of
popular suggestions so you can get to what you want quicker. The search
results will display any matching programme titles available in the
tv guide
in the next 7 days and
On Demand. You can also search for programmes
you’ve recorded in your
Planner. Just start typing to search when you’re
in your Planner list.
To start press
tv guide to show the Homepage then start to enter your
search as below. The search entry box will automatically be highlighted when
you start typing.
You can also use the
blue button as a shortcut to search from some
areas of the Sky Guide.
Entering your search
Use the number keys on your remote control to search for a word (as though
you were typing a text message). For example, press
2 once for ‘A’, and twice
for ‘B’, and press
0 for space. Press left to delete the last letter or back up
to delete all the letters you have entered. Press the
red button to start a
new Search when you are scrolling through the suggestions or the results.
Suggestions
When you start typing in the search box, it will suggest words you might be
looking for based on recent popular searches done by other Sky users. If the
word you’re looking for isn’t in the suggestions list, type it in and press
select.
Exploring search results
If a programme has multiple showings in either On Demand or TV listings then
you can press
select to see the multiple airings of that programme. You can
download it from On Demand, or set a recording or reminder for future airings.
18
Searching for programmes
Discover a world of entertainment
55
Use the number keys to enter your search. For example, GLEE–:
x1 x3 x2 x2
18
Searching for programmes (continued)
Basic Search
If your Sky±HD box is not connected to a broadband router, you can search
for specific programme titles and genres only. The search results will include
programmes showing in the next 7 days, available On Demand, or stored in
your Planner.
To start, press
tv guide then the blue button (Search).
Searching by title
Enter your search in the same way as Enhanced Search (page 55) and
press
select to start your search.
Searching by genre
You can narrow your search by choosing a genre such as Sports, Movies
or
Kids, and a sub-genre such as Comedy.
Skipping between listings to see the results
Unlike Enhanced Search, the results separate the programmes on during
the next 7 days from those recorded in your Planner and in On Demand.
You need to use the tab options to see the different results. You can
record, set reminders, and tune to current programmes just as you would
in other parts of Sky Guide.
Discover a world of entertainment
56
57
Managing your recordings
1
Managing your Planner
2
Searching for programmes in your Planner
3
Setting the Series Link function in your Planner
4
Choosing a recording to watch
5
Picking up from where you left the last recording
6
The Play symbol
7
Checking the remaining viewing time
8
Fast forwarding and rewinding
9
Pausing
10
Slow motion
11
Stopping playback
12
When recordings clash
58
13
Avoiding recordings being deleted
14
PIN protecting kept recordings
15
Cancelling current and future recordings
16
Deleting existing recordings
17
Undelete a recording
18
Keeping an eye on available disk space
19
Disk space warning
20
Recording radio channels
21
Adding extra time to the start and end of recordings
Use the Planner tab options to filter the programmes and get a better overview:
All Shows all programmes you’ve recorded or downloaded or
are scheduled to download with the newest programme
listed first.
Scheduled Shows programmes you’ve set to record in the next 7
days and Smart Series Links which will automatically start
recording when the next series becomes available.
Deleted Shows recorded programmes that have been deleted.
Downloads On Demand programmes that are downloading.
Purchased Shows programmes you’ve purchased from Sky Store.
Genre tabs Shows your recorded programmes grouped by genre,
so for example, the Movies tab will show all the movies
you’ve recorded.
Tab options
1
Managing your Planner
(Entertainment,
Lifestyle...)
Managing your recordings
59
2
Searching for programmes
in your Planner
From within your Planner, you can quickly find any
programme you have recorded or downloaded by typing in
the characters of the first part of the title. Just start typing
in the ALL section and programmes starting with that letter
will be shown. Use the number keys on the remote control
to type. Press
2 once for ‘A’, and twice for ‘B’, and press 0
for space. Press
left to delete the last letter or back up to
delete all the letters you have entered.
You can also sort the
All tab alphabetically:
1. Highlight the All tab
2. Press green to sort the list A-Z
3. Press green again to reset to ‘By date’
Managing your recordings
60
When you set a reminder or a recording for a programme that belongs to
a series, you can choose either just that episode or the remainder of the
series (where the
Series Link function is available).
Once a programme is in your Planner, you can choose the
Series Link
option here too so you can automatically record or get reminders for
the entire series.
If you set a recording to series link it will record the entire series. If you set
a recording to series link it will record the entire series. For any Sky±HD
with Smart Series Link and the next series when it becomes available. For
any Sky±HD with Smart Series Link it will also record the next series when
it becomes available. Smart Series Link is not available on DRX780 boxes.
Set the Series Link function in your Planner as follows (or record a whole
series as follows):
1 Go to your Planner.
2 Highlight a programme.
If it’s part of a series, the green option (Series Link) appears
at the bottom of the screen.
3 If you see the green option (Series Link), press the green button.
The
Series Link symbol appears next to the programme.
If you’ve set a reminder for the programme, you now get a reminder
before each episode.
If you’ve marked the programme for recording, your Sky±HD box
is now
set to record every episode of that series.
Press green to set the Series Link
3
Setting the Series Link function in your Planner
Managing your recordings
61
4
Choosing a recording to watch
Choose the starting point
All recordings are stored in your Planner.
1 Go to your Planner.
2 Highlight the recorded programme and press play or select.
The
Playback screen appears and you may need to enter your PIN.
3 Use the left/right arrow to choose your starting point:
Start — plays the recording from the beginning.
End — plays back the last 10 seconds of the recording. This is
handy if you want to check the whole programme was recorded.
Last Viewed — joins the recording where it was stopped last time
you watched it.
User Defined — lets you choose where you want it to start (for
example, press
2 to start playback two minutes into the recording).
Bookmark — starts playback from bookmarks you have set.
4 Press select or play when you’re ready to start the programme.
Managing your recordings
62
5
Picking up from where you left the last recording
If you hadn’t finished watching the last recording you played back,
simply press
play to return to where you left off.
Your Planner appears with the relevant programme highlighted, as
long as the recording still exists and wasn’t played back to the end last
time. To start playback from here, press
play or select.
When you start playing back a recording, the play symbol appears,
showing how far playback is into the programme.
You can show this symbol at any time by pressing
play. The symbol
disappears after five seconds. Press
back up to remove it more quickly.
To see how long you have left until the end of the recording, press
select to display the Now, Next & Later banner. This shows you
the remaining viewing time in minutes. Press
back up to remove
the banner.
6
The Play symbol
7
Checking the remaining viewing time
How many minutes to the end of the recording
Minutes from the start of the recording
Play symbol
To play the last recording you watched,
just press play, then play again
Managing your recordings
63
8
Fast forwarding and rewinding
Press fast forward or rewind to move to a different place in the recorded
programme. The
fast forward/rewind symbol appears, showing the
elapsed time and the speed.
You can increase the speed by pressing
fast forward or rewind
repeatedly. There are four speed settings to choose from:
x2, x6, x12, x30.
If you want to decrease the speed, press the opposite button.
Press the
pause button to freeze the screen while you’re playing,
fast forwarding or rewinding a programme. The
pause symbol appears
on screen.
To play a programme in slow motion, press and hold
play for two seconds.
Press
play again to carry on in normal time.
To stop playback and go back to the channel you were watching before,
press
stop or the Sky button.
To stop and go to your Planner, press
back up.
Playback also stops if you change channels or go into full screen listings
such as
TV Guide.
9
Pausing
10
Slow motion
11
Stopping playback
Rewind and fast forward at 4 different speeds
Rewind symbol Fast Forward symbol
Pause symbol
Press pause
to stop
playback
briefly
Press and hold
play
for slow motion
Press stop to go
back to the channel
you were watching
Press back up to stop
and go to your Planner
Managing your recordings
64
12
When recordings clash
Remember Sky± can only record two programmes at the same time.
If you try to select a programme to record and it clashes with others
you’re currently recording, or are set to record in your Planner, you
have to choose which recordings to keep.
When three or more recordings are set, you’ll be asked to select
which of the recordings to keep.
To cancel an existing recording and replace it with the one
you’ve just requested, press
select
To cancel the recording you just requested and keep the
existing one, press
back up
To see where all the programmes overlap and choose from
the programmes already booked, press the
red button
(Show all other conflicting recordings).
In the next screen, choose the recording you want to cancel
by highlighting it and pressing the
yellow button (Cancel).
Press
select when you’re done.
Managing your recordings
65
Press blue to protect the programme from one-step deletion
It takes just the press of a button to delete a programme from your
Planner. To avoid unplanned deletions, use the
Keep option.
To protect a programme, go to your
Planner.
Highlight the programme and press the
blue button (Keep).
The programme is now marked for
Keep, shown by the symbol:
K
Sky Guide now won’t delete the recording without asking you if
you’re sure.
When you’re running out of disk space, programmes marked
for
Keep won’t be deleted. See Keeping an eye on available
disk space (page 70) for details.
To further protect your recordings, you can request a PIN is entered
before a kept programme can be deleted.
For details on this, using your PIN and setting parental control
restrictions, see Having more control over what the kids watch
(page 82).
13
Avoiding recordings being deleted
14
PIN protecting kept recordings
Managing your recordings
66
To cancel a current or future recording...
without interrupting what you’re watching: browse to the programme in
the
Now, Next & Later banner and press record. The symbol disappears.
straight from your Planner: you’ll find programmes that are currently
recording in the
All tab, and future recordings in the Scheduled tab. Highlight
the recording you want to cancel and either press
record to just get a
reminder instead OR use the
yellow button (Delete) to delete the entry
completely. See also Deleting existing recordings below.
from TV Guide listings: highlight the programme showing the symbol
next to it, then press
record. The symbol disappears.
When you cancel a recording before the end of the programme, it appears
in your Planner as
Part Recorded.
After a recording has finished, you can delete it only from your Planner.
You can Undelete programmes you’ve deleted from the Deleted tab in
your Planner. See Undelete a recording (page 69) for details.
To delete a programme, go to your
Planner.
Highlight the programme you want to delete and press
yellow (Delete).
If the programme is protected by being marked
Keep, you’re asked if you’re
sure you want to delete it. See Avoiding recordings being deleted (page 66).
15
Cancelling current and future recordings
16
Deleting existing recordings
Press yellow to delete the recording from your Planner
Managing your recordings
67
To delete a Series Stack:
1. Highlight the Series Stack and press yellow (Delete All)
2. Choose whether to ‘Delete all Viewed’ or ‘Delete All’
3. Press Select again to confirm that you want to go ahead with
the deletion
Where you have set recordings to ‘Keep’ and have also set PIN
protection on ‘Kept’ recordings then you’ll need to enter your PIN to
complete the deletion.
16
Deleting existing recordings (continued)
Press yellow to delete the recording from your Planner
Managing your recordings
68
All programmes deleted from the Planner will be moved to the
Deleted tab in your Planner.
Recordings in the Deleted tab will be kept as long as there’s
additional, unused space on your Sky±HD box. However, recordings
in the Deleted tab will be automatically permanently deleted by your
Sky±HD box, according to the order they were originally deleted, if
space is required for new recordings.
You can chose to Permanently delete, or Restore recordings in the
Deleted tab.
To Permanently delete a recording:
1 Go to your Planner
2
Use the right arrow scroll to highlight the DELETED tab
3 Highlight the programme you’d like to Permanently delete and
press the
yellow button (Permanently delete).
To Restore a recording:
1 Go to your Planner
2
Use the right arrow scroll to highlight the DELETED tab
3 Highlight the programmes you’d like to Restore and press select
or the
green button (Restore).
17
Undelete a recording
Managing your recordings
69
18
Keeping an eye on available disk space
Remember that because your Sky±HD box records onto its hard disk
there is a fixed amount of storage space for recordings and On Demand
downloads. To see how much space each programme is using, highlight a
programme in your Planner and check the yellow part of the indicator bar.
The bigger the yellow part, the more space the programme is using.
You can check the exact percentage of disk space used for an individual
programme by pressing
i when a programme is highlighted.
HD recordings take up more space than other recorded programmes.
To free up some disk space, you can copy recorded programmes to
your video or DVD recorder.
See Copying programmes to video/DVD (page 102).
When you get your Sky±HD box, it is set up to automatically delete
recordings without warning if there’s not enough disk space for a new
recording. This means the oldest, watched programmes in your Planner
will be deleted when you run out of space to make sure future recordings
can be made.
You can change this setting as follows:
1 Press services (for Options), press down then select the
Sky± Setup tab.
2 Highlight Disk Space Management and use the left/right arrow to
choose:
Warning if you want a warning that a programme is about
to be deleted;
Manual if you never want previous recordings to
be deleted; future recordings will fail if there’s not enough space.
3 Press the green button (Save Settings) when you’re done.
With the Automatic option, recordings you have already
watched are deleted first, followed by the oldest,
unwatched recordings. Programmes marked Keep
are never deleted without your confirmation
In Warning and Manual modes,
a warning appears before you run out of space
Total disk space available
19
Disk space warning
Managing your recordings
70
20
Recording radio channels
You can record radio channels as follows:
1 Find the radio channel you want by following the steps on
page 23.
2 Highlight the channel and press record. The Manual Record
screen appears.
3 If you need to, change the Channel Number/Name with the
left/right arrow or by keying in the number.
4 Highlight Day and use the left/right arrow to choose the day
of the recording.
5 Highlight Start Time and key in the start time of the recording
with the number buttons. Use the
left/right arrow to choose
AM or PM. Do the same for the End Time.
6 Highlight Frequency and use the left/right arrow to choose
how often you want to record the channel.
7 Press the yellow button (Add Manual Recording).
The settings are saved and the radio recording is now in
your Planner.
Managing your recordings
71
21
Adding extra time to the start and end of recordings
Your Sky±HD box automatically tries to find the best recording
slot for your recorded programmes, and aims to capture the entire
programme even if it overruns.
You can change the automatic setting and choose to add extra
minutes either side of the scheduled recording, as follows:
1 Press services (for Options), press down then select the
Sky± Setup tab.
2 Highlight Add to Start of Recording and use the left/right
arrow to choose how many minutes you want to add.
Do the same for the option
Add to End of Recording.
3 Press the green button (Save Settings) when you’re done.
With a sequence of recordings happening directly after each
other, the Sky±HD box may override the settings you make here.
Managing your recordings
72
73
Other services
1
Going interactive
2
Teletext
1
Going interactive
Get more from your Sky±HD box with interactive services. Using
Sky interactive you can upgrade your subscription, manage your
Sky Account, get help, support and more. To access Sky interactive
services, press the interactive button on your remote.
When you’re watching TV, you can also look out for a colour symbol
on screen telling you there’s an interactive service available. Press
the colour button when you see the symbol (usually red).
Some interactive services may need a phone line or broadband
connection. There is no charge for using the interactive Sky Customer
Service screens but from there you can get to other interactive
services that may be subject to charges. You’ll be informed about
these changes before connecting.
Press interactive for
the interactive menu
Other services
74
2
Teletext
To use digital text services, press text on your remote while you’re
watching a channel.
If the channel you’re watching doesn’t have digital text, you see a
message telling you how to use teletext instead.
From the digital text service, press
Sky at any point to go back to what
you were watching.
To use your TV’s teletext services, press
tv on your remote then text
while you’re watching a channel.
Remember, your Sky remote must be set up for use with your TV.
See Setting up and resetting your remote (page 96).
Use these buttons on your remote to control teletext:
Button Function
text Enters text mode (also exits text on some TVs)
back up Comes out of text mode
0-9 Text page number entry
i (information) Text reveal
select Text hold
colours Fastext function
From the teletext service, press
back up then Sky at any point to go
back to what you were watching.
Not all TVs have the teletext function.
Press Sky then
text for digital
text services
Press tv then
text for your
TV’s teletext
services
Other services
75
76
Get the most from Sky±HD
1
Personalise your Homepage tiles
2
Choosing your favourite channels
3
What’s on your favourite channels
4
Having more control over what the kids watch
5
Changing your PIN
6
About your PIN
7
Family Setting
8
Restricting rated programmes
9
Restricting specific channels
10
PIN protecting kept programmes
11
Restricting programmes in your Planner
12
Sharing your Sky±HD box
77
Get the most from Sky±HD
13
Accessibility settings
14
Watching TV with audio description or subtitles
15
Finding subtitled or audio described programmes
16
Changing the contrast and font size
17
Important information about Single Satellite Feed installations
18
Your mini TV setting
19
Saving bookmarks
20
Managing and deleting bookmarks
21
Skipping to bookmarks
22
Starting playback from a bookmark
23
Setting up and resetting your remote
24
If the set up didn’t work
25
Alternative set up
78
26
Replacing the batteries
27
Adding channels that aren’t listed in Sky Guide
28
Watching your added channels
29
Changing the picture settings
30
HDMI One-Touch-Play
31
Copying programmes to video/DVD
32
Changing how the Circular Playback Display works
Personalise your Homepage tiles
You can choose whether the Kids tile or the Sports tile is shown on
your Homepage.
To change the tile:
1 Press services (for Options), press down then select the
Customise tab
2 Highlight the ‘Homepage Personalisation’ setting and press
left/right to choose between Kids / Sports
3 Press the green button to confirm (Save Settings)
For more detail on the Kids tile see page 47.
For more detail on the Sports tile see page 48.
Get the most from Sky±HD
1
79
Choosing your favourite channels
Once you get to know what channels you watch most often, you can
set them up as your favourites so you can find them more easily.
To store your favourites:
1 Press services (for Options), press down then select the
Favourites tab. A list of available channels appears.
2 Highlight a channel you want as one of your favourites and
press the
yellow button (Favourite). A tick appears next
to the channel.
3 Choose up to 50 channels and press the green button
(Save) when you’re done.
4 See page 81 for details on navigating to your favourites.
Storing your favourites activates the
blue button, which
you can also use to find the channel you were last watching.
See page 21 for more details.
Get the most from Sky±HD
2
80
Your favourite channels are marked with a tick
3
What’s on your favourite channels
Once you’ve marked channels as your favourites (page 80),
you can choose to see what’s on those channels only.
To see what’s on your favourites without interrupting what you’re
watching, just keep pressing the
blue button. The first channel
you see when you press the
blue button is the channel you last
watched. Press the
blue button again to get to your favourites.
To view what’s on your favourite channels in the TV Guide scroll
left/right on the middle menu to the Favourites tab.
Get the most from Sky±HD
81
Because of the range of channels on offer, there may be a few you’d
rather your kids didn’t watch. With a PIN and the right settings, you can
avoid many unsuitable channels being shown without your permission.
For more control over who watches what, start by pressing
services,
scroll left to
Parental Control and press select.
You now need to enter your four digit PIN (see below).
Your original PIN is provided in the Terms & Conditions document you
received with your Sky±HD box. You need this number to get into the
Parental Control screens.
Change your PIN to a personal, secret number that you’ll remember
easily. Once you’ve selected the
Parental Control option, scroll to the
Change PIN tab and press select. Now key in a new four digit number.
You’ll have to enter it twice.
You can change your PIN from this screen whenever you want.
Keep your PIN secret to make it effective. Once it’s set, you can have
Sky Guide ask for the PIN before showing, recording, playing back,
and in some cases, deleting certain programmes.
If you forget your PIN, on entry to the Parental Control menu you
can press the
red button to reset your PIN via the PIN reset
interactive application.
Alternatively please visit sky.com/pinhelp for help on what to do next.
4
Having more control over what the kids watch
Changing your PIN
6
About your PIN
Get the most from Sky±HD
5
82
7
Family Setting
This will remove adult channels and content and will require your
PIN to be entered for any pre-watershed playback, as well as for any
purchases or interactive purchases.
The Family setting will only restrict movies playback before 9pm and
may not apply to programmes you’ve recorded.
1. Go to Parental Control < Family.
2. Press down to highlight Family Setting.
3. Use left/right to turn the setting ON.
4. The press the green button to save settings.
Turning the Family setting on activates the following settings:
Remove Adult Channels and Content
Adult programmes are removed from all listings and hidden from
your Planner.
Requires PIN for Pre-Watershed Playback
This setting applies to any movies with a rating and Sky
Box Sets. For these programmes a PIN will be needed when
watched before 8pm for programmes rated 12 or 15, or 9pm for
programmes rated 18.
You can use the Ratings tab to set specific viewing restrictions
based on the certificate of the programme, for example, you
could restrict viewing of 18 rated programmes only. Please see
page 85 for details.
Get the most from Sky±HD
83
PIN required for Purchases
This setting helps to prevent Sky Store and Sky Box Office
programmes being bought without your permission as a PIN is
required to confirm purchases.
When the Family setting is switched on you will always require
a PIN to complete a purchase. Alternatively you can change this
setting to: NO / OVER £1 / £2 / £3 / £4 / £5 / £10 or £20.
Your box needs to be connected to broadband or a telephone
line to change the spending limit.
PIN required for Interactive Purchases
This setting helps to prevent Interactive purchases without
your permission.
You can change any of the above settings independently of
the Family setting above, which will result in the Family setting
changing to CUSTOM. Remember to press
green to Save
Settings after making any changes.
Get the most from Sky±HD
7
Family Setting (continued)
84
8
Restricting rated programmes
Some programmes have an age rating as a guide to how suitable they are for
children. You can lock all such programmes, so anyone who wants to watch
them has to enter the PIN. This is especially useful for programmes in your
Planner, as well as Sky Store, Sky Box Office and On Demand programmes,
which are available outside the normal schedule.
1 Go to Parental Control > Ratings.
2
If you don’t have any ratings or channel restrictions set, you’ll need to
press
select to confirm you want to enable ratings restrictions. Highlight
the appropriate rating and press the
red button (Restrict) on your
remote. A padlock symbol
appears next to the category you choose,
as well as all the lower categories.
3 Press the green button (Save Settings) when you’re done.
If you want to unlock rated programmes, just highlight the category under
the
Ratings tab and press the red button again (Unrestrict).
Watching restrictions can be applied only to programmes where the
broadcaster provides category restriction information.
Get the most from Sky±HD
85
9
Restricting specific channels
Use the options Lock or After 8pm to restrict specific channels
If there is just one or a few specific channels you would prefer members of
the family not to watch, you can lock them one by one, as follows:
1 Go to Parental Control > Channel.
This page lists all the channels by channel number.
2 To find the channel, key in the channel number if you know it, or use
ch- or ch+ to go one page up or down.
3 Highlight the channel you want, then press the yellow button (Lock)
to lock it at any time of day, or the
blue button to lock it between
8pm and 6am only.
or appears next to the channel, depending
on your selection.
4 Press the green button (Save Settings) when you’re done.
These settings do not apply to On Demand listings.
See Restricting On Demand viewing (page 39) instead
Get the most from Sky±HD
86
10
PIN protecting kept programmes
In your Planner, you can mark recordings for Keep to prevent them from
being deleted accidentally (page 66). You can take this further and have
Sky Guide ask for the PIN before a kept recording can be deleted.
Set this up as follows:
1 Go to Parental Control > Other.
2 Highlight PIN Protect Kept Programmes and use the left/right
arrow to choose
ON. Now anyone who wants to delete a kept
recording has to enter the
PIN first.
3 Press the green button (Save Settings) when you’re done.
To turn these settings off, just select
OFF in step 2 above.
You can lock programmes stored in your Planner to avoid them being
played back without your permission.
1 Go to your Planner.
2 Highlight the programme you want to restrict.
3 If necessary, press left/right until you can see the red option Lock.
4 Press the red button. A padlock symbol appears next to the
programme and you now have to enter a
PIN to play or delete it.
You also need the
PIN to remove the lock in future.
Restricting programmes in your Planner
Get the most from Sky±HD
11
87
12
Sharing your Sky±HD box
If you have a mobile or tablet device with the correct version of the
Sky± app, it’s possible to use the application to control your Sky±HD
box when the devices are connected to the same wireless network.
If you’d like to prevent the Sky± app from connecting and controlling
your Sky±HD box, you can turn this setting off.
1 Go to Parental Controls > Other.
2 Highlight ‘Share what’s on this box’ and use the left/right
arrows to choose
OFF.
3 Press the green button (Save Settings) when you’re done
To turn this setting back on at any time, just select
ON in
step 2 above.
Get the most from Sky±HD
88
You can set up the accessibility features you need in the Accessibility
menu, such as subtitles or audio description, or you can change the
Sky Guide to a high contrast colour scheme and / or bolder font to
make it easier to navigate.
You can find the Accessibility menu by pressing Services on your
remote control and then the down arrow.
To change the setting in the Accessibility menu:
1. Press services (for Options), then press down to highlight the
Accessibility tab
2. Highlight the Subtitles or Audio Description setting
3. Use the left/right arrow to choose ON then press the green
button (Save Settings).
You can also switch the settings ON / OFF when you’re watching TV:
1. Press help on your Sky remote
2. If the Audio Description or Subtitles are available use the
left/right arrow to choose ON then press select.
With the selection of automatically received On Demand
programmes and recorded programmes, if you turned on audio
description at the time of recording, it will be available but
cannot be turned off. Similarly, if audio description was turned
off at the time of recording, it is not available and cannot be
turned on.
13
Accessibility settings
14
Watching TV with audio
description or subtitles
Get the most from Sky±HD
89
15
Finding subtitled or audio described programmes
16
Changing the contrast and font size
Sky Guide can bring your attention to programmes that have subtitles
or an audio description. To set this up, follow these steps:
1 Press services (for Options), then press down to highlight the
Accessibility tab, and down again to enter the menu.
2 Highlight Highlighted Programmes and use the left/right arrow
to choose
Audio Description or Subtitles.
This means programmes that have subtitles or an audio description
are shown clearly with a white highlight in TV Guide, Sky Store and
Sky Box Office (this does not apply to On Demand).
3 Highlight Beep on Audio Description and use the left/right arrow
to choose
ON. This means when you tune to a programme with an
audio description, you hear a distinctive beep.
4 Press the green button (Save Settings) when you’re done.
Use the ‘Increase contrast and font size’ setting to customise the display
of the Sky Guide.
1 Press services (for Options), then press down to highlight the
Accessibility tab.
2 Highlight ‘Increase contrast and font size’ and use the left/right
arrow to choose ON / FONT ONLY / CONTRAST ONLY / OFF. When
the setting is turned on the font size and contrast are increased.
3 Press the green button (Save Settings) when you’re done.
The Increase Contrast and Font Size setting also works when
Highlight programmes with Accessibility setting is set to Subtitles or
Audio Description.
Get the most from Sky±HD
90
16
Changing the contrast and font size (continued)
Get the most from Sky±HD
Subtitled programmes or those with an Audio Description will be
highlighted with a blue background and white text.
You’ll also still be able to use Increase Contrast and Font Size when
you’re using HD highlighting. Please see page 20 for details on how to
switch HD highlighting ON / OFF.
Within some branded Catch Up channel areas (such as BBC iPlayer, ITV,
All 4 and Demand 5), the contrast setting is not applicable even when the
Increase Contrast and Font Size setting is switched to ON.
91
17
Important information about Single Satellite Feed installations
Do you have a Single Satellite Feed like this?
After installation of your Sky±HD box you may see some incomplete
information or error messages on screen. Don’t worry, it’s easy to fix —
just follow these instructions to switch the Single Feed Mode to
ON.
Switching the Single Feed Mode to ‘ON’
1 First, ensure that the satellite feed is connected to Dish Input 1 on
the back of your set top box.
2 Press services on your remote to highlight options in the Top
Menu, then the
right arrow once so that Settings is highlighted.
3 Now press select to highlight the Picture tab.
4 Press 0, 1, select in quick succession to enter the Installer menu.
5 The Setup tab will then be highlighted within the Installer menu.
Press
down to highlight Single Feed Mode within the menu.
6 Press the right arrow once to turn Single Feed Mode to ‘ON’.
7 Press the green button to Save Settings and the Single Feed
Mode Caution
message will be displayed.
8 Your Sky±HD box is now ready to be rebooted. When this happens:
a. Any current recordings will be stopped
b. On Demand Showcase will be disabled
c. Auto Standby will be enabled
To reboot your box, press
select, but please allow a little time for this
to happen.
TV
SAT
FM-DAB
Get the most from Sky±HD
92
18
Your mini TV setting
Turning the mini TV off removes the mini TV picture in your Sky Guide
and mutes the programme audio.
To turn your mini TV off:
1 Press services (for Options), press down then select the
Customise tab.
2 Under Mini TV Mode, press left/right to choose OFF.
The mini TV disappears and the programme audio is muted.
3 Press the green button to confirm (Save Settings).
Sky Guide page with mini TV disabled
Get the most from Sky±HD
93
When you’re watching a recorded programme and you see something
you want to bookmark, press
pause and then the red button.
The
Bookmarked symbol appears in the corner of the screen.
Press
play to carry on watching the programme.
To see all bookmarks within a recording, press pause then the
green button when you’re playing it back.
A list of bookmarks appears, showing their place in the programme.
Highlight a bookmark to see a short reminder clip of
10 seconds
To play the recording from the highlighted bookmark,
press
select
To remove the highlighted bookmark, press the yellow
button (Delete)
If the programme is PIN protected you’ll need to enter the PIN to
see the bookmark clip.
See Having more control over what the kids watch (page 82)
for details.
Saving bookmarks
20
Managing and deleting bookmarks
Bookmarked symbol
Get the most from Sky±HD
19
94
To go to the next bookmark while you’re playing back a recording,
press and hold
rewind or fast forward until the screen skips to the
next bookmark.
The
Skip Forward/Back symbol appears in the corner of the screen.
You can start playing a recording directly from a bookmarked place,
as follows:
1 Go to your Planner.
2 Select the recording that contains bookmarks.
3 In the Playback screen, press the left/right arrow until you see
Bookmark followed by its place in minutes from the start of the
programme. Keep pressing the
arrow to see each bookmark and
its place in the programme.
4 Press select or play when you see the bookmark you want.
Playback starts at that bookmarked point in the programme.
Skipping to bookmarks
Choose the starting point
22
Starting playback from a bookmark
Press and hold down fast forward or rewind
to skip to the next bookmark
Skip Back symbol Skip Forward symbol
Get the most from Sky±HD
21
95
Setting up and resetting your remote
If you leave empty batteries in your remote for too long, you may need to
reset it to work with your TV.
If this has happened, or for any other reason the remote doesn’t work with
your TV, follow these steps carefully:
1 Look up your TV’s brand and code in the list on the right. If you can’t
find it here, see Alternative Set Up (page 97).
2 Turn your TV and Sky±HD box on and press tv on your remote control.
3 Hold down select and the red button together until the red light
on your remote blinks twice (this is after about two seconds).
4 Press tv again.
5 Key in your TV’s brand code. The light on your remote blinks twice.
6 Press standby on your remote. If your TV switches off, press select.
The light on your remote should blink twice. If your TV does not switch
off, press
tv, then press standby. Repeat the sequence of pressing tv
then
standby until the TV switches off, then press select. If the light
blinks three times, your remote has checked all the possible settings
for the code you used. Check you have the right code and start again
at step 1.
7 Turn your TV back on and press the tv guide button on your remote.
The
Sky± Hompeage appears, meaning the remote settings have
been reset.
Brand Code
Aiwa 0406
Akai 0098
Akura 0042
Alba 0043
Amstrad 0063
Baird 0117
Bang & Olufsen 0118
BPL 0115
Beko 0125
Beon 0899
Brionvega 0147
Bush 0157
Crown 0225
Daewoo 0092
Decca 0244
Dual 0257
Epson 2108
Ferguson 0293
Fidelity 0294
Finlandia 0296
Finlux 0297
Fisher 0154
Fujitsu 0313
Funai 0179
Genexxa 0330
LG (Goldstar) 0056
Goodmans 0335
Granada 0340
Grundig 0345
Harwood 0361
Hinari 0365
Hitachi 0145
Hyundai 1206
InFocus 0995
ITT 0384
JVC 0053
Loewe 0442
Matsui 0477
Memorex 0037
Brand Code
Metz 0491
Minoka 0921
Mitsubishi 0150
NEC 0170
NEI 0514
Nikkai 0528
Nokia 0536
Nordmende 0537
Orion 0549
Panasonic 0051
Philips 0081
Pioneer 0166
Proline 0592
Protech 0595
Pye 0600
Relisys 2214
Roadstar 0625
Saba 0645
Saisho 0649
Salora 0651
Samsung 0060
Sanyo 0159
Schneider 0665
Seleco 0672
Sharp 0093
Siemens 0680
Sony 0000
Soundwave 0702
Tandy 0741
Tatung 0049
Technics 0250
Techwood 0750
Telefunken 0757
Thomson 0771
Thorn 0772
Thorn-Ferguson 0936
Toshiba 0156
Wharfedale 1535
Get the most from Sky±HD
23
96
24
25
If the set up didn’t work
If you followed the set up carefully but can’t see TV Guide at the end of it, follow these simple steps:
1 Check and make a note of which TV channel you use for watching Sky digital TV.
2 Press tv on your remote.
3 Hold down select and the green button together until the red light on your remote blinks twice (this is after about 2 seconds).
4 Key in the channel number your TV uses for watching Sky digital TV and press select and hold for 2 seconds. The red light blinks, meaning
the remote settings are made properly.
If your TV’s brand isn’t listed on page 96, you can try an alternative set up. This involves programming your remote to the TVs specific model
code instead of the brand code, as follows:
1 First, you need to check the model code for your TV; press interactive, press down then select Sky Customer Service.
Select
Programme Your Remote and follow the relevant options until you get to the model code for your model number.
Make a note of the code.
2 Point the remote away from the TV and Sky±HD box and press the tv button.
3 Press and hold the select and red buttons together until the red light blinks twice.
4 Enter the model code.
5 Press Sky to complete the set up.
6 Now check the settings; point the remote at the Sky±HD box and press tv then number 3. You should now be able to see a terrestrial
TV channel.
If you have tried these options and still can’t use your Sky±HD remote with your TV, call Sky Customer Service on the number provided in
the Terms & Conditions document you received with your Sky±HD box.
Alternative set up
Get the most from Sky±HD
97
Replacing the batteries
Your remote runs on AA batteries (MN1500, LR6 or UM-3).
When it’s time to replace them, Sky Guide gives you a warning
message and a low battery symbol appears in the banner.
Take the empty batteries out straight away and replace both
batteries at the same time.
Please don’t put old batteries in the everyday household
rubbish. They should be taken to a special environmentally
friendly collection point.
Replace the batteries as follows:
1 Remove the battery cover by pushing up the catch and sliding
the cover away.
2 Carefully remove the old batteries.
3 Put the new batteries in, matching the marks + and -.
4 Put the cover back on, sliding the top part in and making sure
the catch clicks into place.
5 If you left your remote without charged batteries for longer than
10 minutes, reset your remote to work with your TV.
See Setting up and resetting your remote (page 96) for details.
Replace batteries as soon
as they are empty
Get the most from Sky±HD
26
98
Adding channels that aren’t listed in Sky Guide
Some channels can be received by your Sky±HD box but don’t appear
in Sky Guide listings.
Your Sky±HD box is designed to receive digital television signals
transmitted at 28.2 or 28.5 degrees east, either unencrypted or
encrypted using BSkyB’s encryption system. It may be possible to
receive other digital satellite signals but it’s not guaranteed.
You can add new channels to a separate list called
Other Channels,
as follows:
1 Press services (for Options), press down then select the
Add Channels tab.
2 Enter the information you want and press the yellow button
(Find Channels).
3 After a moment, a selection of channels received by your Sky±HD
box appears. Some may be in addition to those in your Sky Guide.
4 For each new channel you want to store, highlight the channel
and press the
yellow button (Store Channel). A tick appears
next to the channel name.
5 When you’re done, press select.
1 Once you have added your channels as described
above, go to
Options > Other Channels.
2 Highlight the channel you want to watch and press select.
Your Sky±HD box can’t record channels that aren’t in the
Sky Guide listings. You might not be able to see schedule
information for these channels.
Watching your added channels
Get the most from Sky±HD
27
28
99
Changing the picture settings
When your Sky±HD box was installed, your engineer should have
set the picture settings at the right level to suit your equipment,
so we recommend you don’t adjust them here unless you find it
absolutely necessary.
Sky’s HD service uses two HD picture formats. The first,
1080i, brings
the number of rows in the frame up to 1080 — that’s over 500 more
than a standard PAL image. The other,
720p, shows 720 rows in each
frame and refreshes the screen at twice the rate of
1080i.
In rare cases, your TV may be able to display only one of these formats.
Check your TV’s settings if you find the picture isn’t as sharp as it should
be. Otherwise, you can change your HD picture settings to find the ideal
resolution output.
You can change the resolution setting as follows:
1 Press services, scroll right and select Settings then select
the
Picture tab.
2 Highlight HD Resolution Output and use the left/right arrow to
choose from
Automatic (this is the default and recommended
setting),
576 (which is for programmes other than HD only),
720p and 1080i.
3 Follow the instructions on screen to confirm the changes.
If your TV doesn’t display anything after you confirm the changes, the
new setting is incompatible with the TV. Restart your Sky±HD box as
follows to go back to the previous setting. Switch the box to standby
then wait at least 60 seconds before unplugging it from the mains
supply. After another 30 seconds, plug the box back in to the mains.
Wait another 60 seconds before turning the box back on again.
Get the most from Sky±HD
29
100
HDMI One-Touch-Play enables you to turn a compatible TV on and
switch to the correct HDMI input for your Sky±HD box. You can even
quickly switch from a DVD Player or games console. Find out more
information at sky.com/onetouch
This feature is not available on Samsung HD, Pace HD or DRX780
boxes.
HDMI One-Touch-Play is switched on by default. To change this
setting follow these steps:
1 Press services, scroll right and select Settings then select
the Picture tab.
2 Highlight HDMI Control and use the left/right arrows to turn the
setting
ON/OFF.
3 If your Sky±HD box is controlled by a TV link / Magic eye or
Remote extender connected via RF2 output, when HDMI Control
is On then HDMI Control via RF Output setting will also be shown.
Use the
left/right arrow keys to turn this setting ON/OFF.
HDMI One-Touch-Play
Get the most from Sky±HD
30
101
Copying programmes to video/DVD
To free up space on the hard disk or in your Planner, you can copy
recorded programmes onto video or DVD.
While copying, you can watch the recording being copied but you
can’t watch any other programme.
HD programmes are copied in standard definition quality.
Copy to your video/DVD recorder as follows:
1 Make sure your video/DVD recorder is set up properly.
Refer to your video’s user guide and see page 100 of this
guide for details.
2 Go to your Planner.
3 Highlight the recorded programme you want to copy.
4 Press left/right until you see the Copy option at the bottom
of the screen.
5 Press the green button (Copy).
You can select as many programmes as you like.
6 When you’ve made your choice, press select.
7 Press record on your video/DVD recorder then press select
again on your Sky±HD remote. Copying starts and after a few
seconds the
Copy screen appears, showing you the titles in
order of selection with their length in minutes. This is to help
you keep track and label your tapes/DVDs. You see an
information screen for each programme before the entire
recording is played back.
Please wait until copying is complete before using your Sky±HD box
again. To cancel at any time, press any button.
Get the most from Sky±HD
31
102
Changing how the Circular Playback Display works
The Circular Playback Display on the front panel of your Sky±HD box
lights up whenever you are recording or using the playback functions.
You can change the way the Circular Playback Display works, as follows:
1 Press services (for Options), press down then select the
Sky± Setup tab.
2 Highlight Circular Playback Display and use the left/right arrow
to change the setting.
You can choose one of three settings:
Standard The recording, playback and/or circular playback
indicators light up if you’re recording and/or playing
back programmes.
Off The circular indicator is turned off, but the recording
and/or playback indicators light up if you’re recording
and/or playing back programmes.
Demo All indicators light up in continuous sequence.
3 Press the green button (Save Settings) when you’re done.
You can change when and how the indicator lights up
Get the most from Sky±HD
32
103
104
Your Sky±HD box connections
1
Basic set up 1
2
Basic set up 2
3
Connecting other devices
4
Switching on Dolby® Digital audio
5
Adjusting sound synchronisation
Basic set up 1
Does your compatible HD ready TV have an port?
If so, all you need is the supplied
lead.
lead
WARNING!
You must disconnect your Sky±HD box from the mains supply before you connect your Sky±HD box to (or disconnect it from) any other equipment. Use only the supplied
mains lead to connect your Sky±HD box to the mains supply. With the exceptions of the mains and the telephone line, all the interconnections between the rear panel
of your Sky±HD box and your other equipment are safe, extra low voltage circuits. However, you should always disconnect the box from the mains and turn off your TV
before connecting other devices.
Telephone socket
HDTV
Minidish
Mains socket
Broadband router
(alternative to Wi-Fi)
Your SkHD box connections
1
105
Basic set up 2
Audio (L/R) cableIf your TV has a DVI port you need an audio (L/R) cable and an
to DVI lead (or an adapter for the supplied lead).
to DVI lead
WARNING!
You must disconnect your Sky±HD box from the mains supply before you connect your Sky±HD box to (or disconnect it from) any other equipment. Use only the supplied
mains lead to connect your Sky±HD box to the mains supply. With the exceptions of the mains and the telephone line, all the interconnections between the rear panel
of your Sky±HD box and your other equipment are safe, extra low voltage circuits. However, you should always disconnect the box from the mains and turn off your TV
before connecting other devices.
Mains socket
Minidish
Telephone socket
Broadband router
(alternative to Wi-Fi)
HDTV
DVI
Your SkHD box connections
2
106
Connecting other devices
To connect your box to a DVD/video recorder or a TV aerial,
follow the set up shown on the right.
See also the user guides supplied with your devices.
If you notice that the picture quality is affected, connect
your Sky±HD box directly to the TV instead of through the
DVD/video recorder.
To connect your box to an audio system, you can use;
EITHER a coaxial digital audio cable
OR an audio (L/R) cable
OR an HDMI cable (selected models only)
OR an optical digital audio cable, as shown on the right.
To make the most of listening to programmes through your audio
system, see Switching on Dolby® Digital audio (page 108).
Please note, some older amplifiers may not support Dolby® Digital
audio. See your audio system’s user guide for more information.
Mains socket
HDTV
Option 2
Coaxial digital
audio cable
Option 3
Optical digital
audio cable
Option 1
audio cable
L/R cable
Telephone socket
Home Cinema / Hi Fi
Broadband router
Connecting to an audio system
Minidish
(alternative to Wi-Fi)
Connecting to a DVD / VCR recorder
Telephone socket
HDTV
DVD / VCR recorder
RF lead
Broadband router
Mains socket
Aerial
Minidish
Aerial lead
Scart lead
(alternative to Wi-Fi)
Your SkHD box connections
3
107
Switching on Dolby® Digital audio
With the digital audio outputs you can connect your Sky±HD box to a
compatible home cinema system and listen to programmes broadcast in
Dolby® Digital audio. For this you need an optical, coaxial or HDMI* cable (not
supplied) and you need to change the default settings on your Sky±HD box:
1 Press services, scroll right and select Settings, and then select the
Sound tab.
2 Highlight Digital Audio Output – Optical or Highlight Digital Audio
Output - HDMI
* and use the left/right arrow to choose Dolby D.
Press the
green button (Save Settings) when you’re done.
Some older amplifiers may not support Dolby® Digital audio.
* Dolby Digital over HDMI is available on DRX890W, DRX895W, DRX890 and DRX895 models only.
Your SkHD box connections
4
108
Adjusting sound synchronisation
If you’ve connected your Sky±HD box to a home cinema system using one of
the digital audio outputs, you may find the audio and video are out of sync. If
this happens, you can easily change the sound settings to correct the sound.
You can change the settings as follows:
1 Press services, scroll right and select Settings, and then select the
Sound tab.
2 Highlight Digital Audio Output Delay and press select.
3 In the Digital Audio Output Delay banner, use the left/right arrow to
choose the setting you want. In this preview mode, you can hear the
results as you adjust the level.
4 Press select then press the green button to save the setting.
To change the delay setting without a preview, highlight
Digital Audio
Output Delay
and use the left/right arrow to choose the right setting.
Press the
green button (Save Settings) when you’re done.
Your SkHD box connections
5
109
110
Green stuff
1
Saving energy with standby
2
… and standby modes
3
Recycling electrical and electronic products
4
Recycling packaging
5
Disposing of batteries
6
More information
Saving energy with standby
Switching your Sky±HD box to standby when it’s not in use will
reduce the amount of energy that it uses. Remember that the box
can still make recordings when in standby so we recommend you
make a habit of pressing the standby button (so the light on the
box turns amber) as soon as you finish watching TV.
Alternatively, you can switch your Sky±HD box off by pressing
and holding the
standby button for 5 seconds (so the light on
the box turns red). Remember that when the box is off, it cannot
make recordings.
Your Sky±HD box features energy saving modes called Active
Standby and Eco Standby. With Active Standby mode, if the box is
inactive throughout a certain period of time, it’ll automatically go
into standby. With Eco Standby mode, as well as going into Active
Standby, the box will fully turn off for a few hours at night.
Just before going into standby you’ll see a message on screen
if your TV is on. You can press
back up to remove the message,
otherwise your Sky±HD box will go into standby. This doesn’t affect
any recordings you have set, as the box can perform up to two
simultaneous recordings while in standby. When you turn the box
back on, it will be tuned to the channel you last watched.
If you want to change or switch off the Standby Mode, press
services,
(for Options), press
down then select the Sky± Setup tab. Highlight
Standby Mode and use left/right arrow to choose between ACTIVE,
ECO and OFF. Then press the green button (Save Settings).
2
… and standby modes
Amber = Standby
Green stuff
1
111
Recycling electrical and electronic products
The crossed out wheeled bin symbol is used to mark products that should not be disposed of with general household waste,
but collected separately for reuse or recycling. Recycling electrical or electronic waste equipment helps to conserve valuable
natural resources and ensures that it is recycled in a manner that protects human health and the environment. If you’re a
customer from the UK you can send your electrical or electronic waste equipment back to us for recycling, free of charge.
Pack it up, removing the batteries and include a note to say it’s for reuse or recycling, then send it to: Freepost RTEE-ZRZA-SSXL,
Unipart Technology Logistics, Unit 6020, Siskin Parkway West, Middlemarch Business Park, Coventry, CV3 4UP. Alternatively,
you can give your old Sky product to your Sky engineer next time they visit.
If you’re a customer from the Republic of Ireland you can also send it to us, for free, and we’ll make sure it gets reused or recycled. Pack it up,
removing the batteries and include a note to say it’s for reuse or recycling, then send it to: c/o City Air Express Ltd, Unit M1 North Ring Business
Park, Santry, Freepost F4939, Dublin 9, Ireland. Household customers can also take their old or redundant electrical equipment to their nearest
Local Designated Collection Facility. Please go to www.weeeireland.ie to find the locations of these. Alternatively, you can give your old Sky
product to your Sky engineer next time they visit.
Remember to recycle your packaging instead of throwing it out with your rubbish. At the end of its useful life, cardboard packaging can be
recovered and recycled. Recycling responsibly will reduce the requirement for new raw materials and the amount of material that would
otherwise end up in landfill.
4
Recycling packaging
Green stuff
3
112
Disposing of batteries
The marking, shown left, on the battery indicates that the batteries in this product should not be disposed of with other
household waste at the end of their working life. Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery
contains mercury, cadmium or lead above the reference levels in EC Directive 2006/66. If batteries are not properly disposed of,
these substances can cause harm to human health or the environment. To protect natural resources and to promote material
reuse, please separate batteries from other types of waste and recycle them if possible through your local recycling centre.
For more information on recycling electrical and electronic equipment and to find other tips on what you can do to help the environment, visit:
sky.com/environment
6
More information
Green stuff
5
113
114
For your safety
1
Using equipment safely
2
Warnings and cautions
3
Mains plug and fuse
4
Connecting to the mains supply
Never remove the top cover of your Sky±HD
box. There are no user-serviceable parts
inside, but there are some high-voltage live
parts
Do not attempt to repair your Sky±HD box.
Instead, please contact Sky Customer Service
on the number provided in the Terms &
Conditions
Never attempt to move or repair your
satellite dish or low noise block
If you move your Sky±HD box between
locations at different temperatures, allow it
to reach room temperature before you apply
power to it
Make sure that all electrical connections are
properly made
Do not connect any of your equipment
(Sky±HD box, TV, video etc.) to the mains
supply until you have properly connected all
the other leads
Disconnect your Sky±HD box from the mains
supply before you disconnect any other
equipment from its rear panel
Never push anything into holes, slots or other
openings in the casing of your Sky±HD box
(except your viewing card into its slot)
Your Sky±HD box is intended for use in
moderate climates. Do not use or store
your Sky±HD box in hot, cold, damp or dusty
places
In order to ensure a free flow of air around
your Sky±HD box, allow at least 10cm of
space above and on all sides (especially
between your Sky±HD box and your TV).
Do not cover any ventilation holes and slots
Ensure the ventilation holes and slots do
not become impeded with newspapers,
tablecloths, curtains or similar items
Do not place your Sky±HD box close to
sources of heat such as a heater or direct
sunlight. The maximum temperature should
not exceed 45°C
Do not place your Sky±HD box in an enclosed
cabinet with more than one other piece of
audio/video equipment e.g. VCR or DVD
Do not put anything on your Sky±HD box
which might drip or spill into it. Never stand
objects filled with liquids, such as vases,
on top
Never place naked flame sources, such
as lighted candles, on or adjacent to your
Sky±HD box
To avoid possible damage to the internal
hard disk, do not pick up or otherwise move
your Sky±HD box while it’s connected to
the mains supply. If you want to move your
Sky±HD box, first switch it to standby using
the remote control or front panel button
then wait at least 60 seconds before
disconnecting it. Wait another 30 seconds
before continuing. You should handle your
Sky±HD box carefully as any damage you
cause to the internal hard disk (or any other
component) will invalidate your warranty
Danger risk of explosion if batteries are NOT
inserted correctly. Replace only with the
same or equivalent type
Remember that contact with 230V AC mains can be lethal or can cause a severe electric shock. To avoid this risk:
Your Sky±HD box has been manufactured to meet international safety standards, but you must take care if you want it to perform properly
and safely. It is important that you read this booklet completely, especially the ‘Warnings and Cautions’ instructions. If you have chosen the
self set up option you should follow the instructions set out in your Sky±HD self set up guide. If you have any doubts about the installation,
operation or safety of your Sky±HD box, please contact Sky or your dealer.
Using equipment safely
2
Warnings and cautions
For your safety
1
115
The supplied mains plug may be a non-rewireable type or a rewireable type. Both types
contain an approved 3A fuse. If you need to replace the fuse, use an ASTA or BSI approved
BS 1362 fuse, rated at 3A and marked with either of these symbols. Non-rewireable plugs have
the fuse beneath a fuse cover on the plug face. Use a screwdriver to lever off the fuse cover,
replace the fuse with a new one and refit its cover. Never use a plug if its fuse cover is missing.
Rewireable plugs have the fuse inside. Use a screwdriver to remove the plug’s back cover, then
lever out the fuse and replace it with a new one. Replace the plug’s back cover.
If the supplied mains plug is not suitable for your mains socket outlet, remove its
fuse and then cut the plug off the lead. Destroy the severed plug immediately to
avoid the shock hazard which would exist if this were to be plugged into a mains
socket. Do not attempt to repair or modify the mains lead or plug. Fit an appropriate
mains plug on the lead. If this plug contains a fuse, it should be as described above.
If you are using a non-fused plug, an external fuse must not exceed 5A.
Your Sky box operates with 230V AC, 50 Hz mains supply. Do not connect it to a DC power
supply. On some models, the supplied mains lead has a 2-way connector at one end and a
mains plug at the other. Insert the 2-way connector into your Sky box before you insert the
plug into the mains supply. The only way to disconnect your Sky box from the mains is to take
the plug out of the socket. Your Sky box must therefore be installed near the mains socket
outlet, which should be easily accessible.
If you are in any doubt about anything relating to the mains supply, consult a
competent electrician.
Mains plug and fuse
4
Connecting to the mains supply
$0
$03
/
1
(
Use correct fuse
For your safety
3
116
Troubleshooting
You can get help on using Sky digital from various places.
Use this booklet as your full guide to using your Sky±HD box and getting the most out of its exclusive features
The troubleshooting tips in the next pages may come in handy if you have any problems
If you have any problems with your Sky±HD box that aren’t covered in this guide or the other references, call Sky or your broadcaster
You can find technical help under Interactive > Customer Support > Help & Assistance > Sky±HD
Press help on your remote for general help on using the Sky Guide screens
For online help, go to the Customer Support pages of sky.com/help
Don’t forget the user guides that come with your TV, video/DVD recorder, sound system and any other devices you’re using
For information about HD, go to sky.com/hd
What’s wrong? Possible reason What to do now
I can’t connect to my
broadband router
A Your broadband router is out
of range of your Sky±HD box
A Move your broadband router closer to your Sky±HD box
B The password or PIN that
you have entered is incorrect.
B Try to reconnect to the wireless network and ensure you
have entered the correct password or PIN, noting that this
is case-sensitive
C Some other router settings
are preventing connection
C If your router settings have changed, these may need to be
reverted to allow connection to your Sky±HD box
My Sky±HD box is trying
to connect to the wrong
broadband router.
You need to reset your
network settings.
Press
services, select Settings, then the Network tab. Press
the
red button to reset your network settings, then connect
to the right broadband router.
Troubleshooting
117
What’s wrong?
I can’t find my HD programmes
Nothing is happening on screen /
my screen is blank.
There is on screen interference.
Possible reason
Your Sky±HD box may not be
plugged into the mains.
Your TV may not be able to detect
the
input automatically.
Your TV or video recorder may
not be correctly tuned.
What to do now
Your HD channels are listed separately. Go to TV Guide and select HD.
If you can’t see them here, you may not have the right subscriptions or
equipment. To upgrade to Sky±HD, call us.
1 Make sure the mains lead is properly plugged in and your Sky±HD
box is switched on.
2 Check that your Sky±HD box is not in standby. The light on
the front panel of your Sky±HD box should be green.
3 Press Sky on your remote to control your Sky±HD box.
1 Make sure that your cable is connected to both your
HD box and your TV. Refer to your TV user manual to find your
input.
2 Use your TV remote to scroll through the AV input options
until you find the
input(s).
3 Press Sky on your HD remote and the picture should appear.
If you have checked the above and still can’t see anything on screen,
please refer to your TV user manual to find out how to set up your
input(s).
Check all cable connections, and that your TV and video recorder are
tuned to your Sky±HD box. If you are using an aerial RF connection,
check that your TV and video are tuned to the right RF channels.
For further information refer to your TV and video recorder user guides.
In some cases your Sky±HD box may need retuning. Call Sky Customer
Service on the number provided in your Terms & Conditions document.
Troubleshooting
118
What’s wrong?
HDMI One-Touch-Play is
not working
My remote isn’t working.
Some/all of the buttons on my
remote don’t work with my TV.
My remote works with my TV but
not with my Sky±HD box.
Possible reason
a) TV may not be CEC compatible
b) CEC control on TV may be
switched off
c) The TV has an IR blaster feature
which switches Sky±HD box off
when TV is switched on
Your Sky±HD box may be off
or not plugged into the mains.
The batteries in your remote
may be flat or an obstacle may
be between your remote and
your box.
Someone has pressed Sky on your
remote and you are in TV mode, or
you need to reset your remote.
Someone has pressed tv on
your remote.
What to do now
Check TV user manual or TV manufacturers website
Switch CEC setting on in TV menu
Either switch HDMI control setting to OFF in the Settings - Picture menu
to disable HDMI One-Touch-Play or switch the IR blaster feature to OFF
for the Sky±HD box in the TV menu
Make sure you point your remote directly at your Sky±HD box, and that
nothing is between the two. The remote command light on your Sky±HD
box and on your remote should flash each time you press a remote key.
If neither light flashes, check the batteries in your remote.
Press
tv on your remote to control your TV. Refer to Setting up and
resetting your remote (page 96) in this guide to reset your remote.
Press
Sky on your remote to control your Sky±HD box.
Troubleshooting
119
What’s wrong?
It says Clashed next to a recording
in my Sky± Planner.
It says Recording interrupted in a
recording’s programme
information.
One of my recordings failed.
I can’t see future recordings
or reminders for a particular
programme within my Planner.
Some of my series links are
missing.
Possible reason
A third programme was set to
record, making it clash with other
recordings.
Someone may have interrupted
the recording then restarted it,
OR you may not have the right
subscription.
This could be for a number
of reasons.
The channel may no longer be
broadcast, or the programme may
have been cancelled or moved.
The programme you have set to
series link is not currently being
broadcast. When the programme
appears again in the TV Guide
listings your series link will
automatically reappear.
What to do now
See When recordings clash (page 65) to avoid this in the future.
Bear in mind for when you have a whole series to record using the Series
Link function, the next episode is sometimes added to the Planner only
when the previous episode starts recording.
If you are sure the recording was not interrupted and then restarted,
please call Sky Customer Service on the number provided in your Terms
& Conditions document.
To see why it failed, highlight the programme in your Planner
and press the
i button.
You don’t need to do anything - your series links will appear
automatically when the programme is broadcast again.
Troubleshooting
120
What’s wrong?
The start of a programme was
not recorded.
My phone line is not connected.
Warning: please make sure you
follow steps 1-6 precisely and do
not make any other changes while
in the
Installer Set Up menu as
these may have an adverse effect
on your service.
Possible reason
You set up numerous back to back
recordings. Sky prioritises the end
of an existing recording over the
start of a new one.
Your phone line is not physically
connected to your Sky±HD box.
A Your phone number is
ex-directory or you withhold
your number when making calls.
(See page 122 for more
possible reasons.)
What to do now
To get your Sky±HD box to record in the most efficient way,
see Adding extra time to the start and end of recordings
(page 72) and change the settings back to Automatic.
Press
services, select Settings then the Signal tab. If you get the
message Telephone line not connected, you need to make sure the
phone lead is connected properly. If you see the message Telephone
line connected, try solutions A-E below.
A Change the dialling prefix, as follows:
1 Press services, press right to highlight Settings then press select.
2 Press the numbers 0, 1 then select to show the Installer Set
Up
menu.
3 Press number 3.
4 Highlight Dialling Prefix and press the number sequence 1, 4, 7, 0.
5 Select Save Settings.
6 Make sure your phone line is free then press select. Your box now
tries to call us back, which checks the phone line connection.
After getting the message Callback in progress, the previous menu
appears. If you see any other message at this stage, please call
Sky Customer Service for more advice. The number is provided in
the Terms & Conditions document.
Troubleshooting
121
What’s wrong?
My phone line is not connected
(continued)
Possible reason
B There’s more than one phone
line in your home but you’ve
connected one or more of your
boxes to the line that’s NOT
registered to your Sky account.
C A Sky box and card registered
to your account is in another
property that you own.
D You have an ADSL/Broadband
service at home.
E You have disconnected
your phone line (e.g. to
carry out decorative works
in your home).
What to do now
B Reconnect your Sky box(es) to the correct phone line
(the one you have registered with us), then follow the
callback’ procedure below.
C Reconnect the Sky box to the phone line at the home address that
your account is registered to — and always keep it connected at
that property only, then follow the ‘callback’ procedure below.
D Make sure you have an ADSL/Broadband filter connected
to the phone socket, plug the telephone line from the box
into the filter, then follow the ‘callback’ procedure below.
E Reconnect the phone line, then follow the ‘callback’
procedure below.
Warning: please make sure you
follow steps 1-5 precisely and
do not make any other changes
while in the
Installer Set Up
menu as these may have an
adverse effect on your service.
Callback procedure:
1
Press services, press right to highlight Settings then press select.
2 Press the numbers 0, 1, then select to show the Installer Set Up menu.
3 Press number 6. When FOR YOUR INFORMATION appears, press select. When the next screen
appears showing a number of readings (signal strength etc.), press
select. When you see the
message
Channel line-up complete, press select.
4 Make sure your telephone line is connected and press select again.
5 Your box now tries to call us back, which checks the phone line connection. After getting the
message
Callback in progress, the previous menu appears. If you see any other message at
this stage, please call Sky Customer Service for more advice. The number is provided in the
Terms & Conditions document.
Troubleshooting
122
What’s wrong?
I can’t find a channel I have
watched before.
I can’t get a picture on my
HD channels.
The audio and video are out
of sync when the Sky±HD box
is connected to my home
cinema system.
My Sky±HD box isn’t working:
The box is stuck on standby /
the screen is blue / the picture is
frozen and the remote or buttons
on the box are not responding.
Possible reason
The channel name or number may
have changed. Alternatively, the
channel may be listed under a
different tab option, may no longer
be broadcast, or may no longer be
part of your subscription package.
You may not have the right
subscriptions or equipment.
The resolution output setting may
be incompatible with your TV set.
This is quite common and can be
corrected by adjusting the audio
delay setting on your Sky±HD box.
Because of a temporary error,
you may need to restart your
Sky±HD box.
What to do now
Check the TV Guide listings to search for the channel.
You may not have the right subscriptions or equipment.
To upgrade to Sky±HD, call us. If you’re sure you have
the right equipment and subscriptions to receive HD
channels, try following the steps under
Changing the picture settings (page 100).
Try changing the audio delay setting.
See Adjusting sound synchronisation (page 109) for details
1 Make sure the mains lead is properly plugged in and your
Sky±HD box is switched on.
2 Check all cable connections between your Sky±HD box and TV. If
you are still experiencing the same issue, restart your Sky±HD box
as follows:
1 If possible, make sure the box is in standby (amber power light).
2 Wait one minute (important to avoid damage).
3 Turn the box off at the mains and wait one minute.
4 Turn the box back on. The power light turns amber.
5 Wait 30 seconds then press the power button.
6 The box comes out of standby and the power light turns green.
If this doesn’t solve it, call Customer Service
(see your Terms & Conditions)
Troubleshooting
123
Message
Insert your viewing card.
There is a problem with your
viewing card.
Insert your new viewing card.
This viewing card is not authorised
This is the wrong card for this
Sky±HD box. Insert the correct
viewing card.
Your Sky viewing card needs to be
paired to your Sky±HD box. To pair
them now press SELECT.
You cannot purchase this
programme at the moment.
What does it mean?
There’s no viewing card in the
viewing card slot of your
Sky±HD box.
Your Sky±HD box cannot
recognise your viewing card.
You have inserted your old
viewing card.
You have more than one box and
have put the wrong viewing card
in this Sky±HD box.
Your viewing card needs to be
paired to your Sky±HD box to allow
you to watch channels you are
subscribed to.
Most likely because of a temporary
problem, you can’t buy this
programme now.
What to do now
Insert or reinsert your viewing card in the direction
of the arrow. The card holds all the information your
Sky±HD box needs to know about your subscription.
Check that it’s your viewing card, that it’s in the right
way up, and that it’s not damaged.
Remove your old viewing card and insert your new
viewing card.
Call the telephone number shown on your screen to
get your viewing card authorised.
Insert the correct viewing card for this Sky±HD box.
Follow the on screen instructions to pair your card.
You may be able to buy it later.
Display messages
Read these tips if you see a message on screen and you don’t know what to do next.
Display messages
124
Message
This programme has already
started.
Recording/Live Pause is not
available.
The Planner is full. You must delete
an entry before another
programme can be added.
There is insufficient credit [or
space] left on your viewing card.
You have entered your PIN
incorrectly three times. PIN is
now blocked for 10 minutes.
No satellite signal is being
received.
What does it mean?
The programme has already
started and you can’t buy it now.
Your Sky± subscription
has expired.
You have already used the
maximum space in your Planner.
There’s not enough credit / space
left on your viewing card account
to buy this programme / store the
information for this programme.
The wrong PIN has been entered
three times in a row.
This could be due to bad weather,
such as strong winds or heavy rain.
Snow on your minidish can also
cause a loss of signal.
What to do now
Check the listings to find out when it’s on next so
you can buy it then.
Call Sky± Customer Service to renew your subscription.
The number is provided in your Terms & Conditions document.
Try to delete some programmes from the Planner. Highlight a
programme you want to delete from your Planner and press
the
yellow button (Delete).
First check that the telephone lead between your Sky±HD box and
the socket is properly plugged in. If you still see the message, call the
number shown on your screen so you can order this programme.
You will not be able to access anything that needs a PIN
for 10 minutes. If you have forgotten your PIN, please visit
sky.com/pinhelp
If the picture isn’t restored after the weather has cleared, or the
conditions are fine, check that the cables from your minidish are
correctly plugged into the back of your Sky±HD box. Otherwise,
restart your box by following the steps under My Sky±HD box
isn’t working (page 123). If this doesn’t resolve the problem,
call Sky Customer Service on the number provided in your
Terms & Conditions.
Display messages
125
Message
To get more from your Sky±HD box,
including On Demand, you need to
connect to your broadband router.
Upgrade your subscription to
view this channel.
No signal found.
This programme is no
longer available.
Digital text is not available
during playback.
You cannot record / play back
this programme.
System fault.
Housekeeping.
Please wait.
What does it mean?
Your Sky±HD box is not connected
to your broadband router.
You don’t have the right
subscription.
Your Sky±HD box couldn’t find a
signal after you asked it to find
new channels.
You selected a programme that is
no longer available in your Planner.
Your Sky±HD box cannot show
digital text while you’re playing a
recording or in live pause.
You tried to record a programme
which cannot be recorded by your
Sky±HD box.
There was an unexpected error
with your Sky±HD box during
system set up.
Your Sky±HD box is trying to
resolve a system fault.
What to do now
Follow the steps described under Connecting your Sky±HD box to
your broadband router (page 10).
Follow the instructions on screen to upgrade your subscription.
Check the settings you entered were right.
Select another programme.
To view digital text, press
Sky to return to live programmes,
then press
text.
Select a different programme to play back / record. If this doesn’t
work, call Sky Customer Service on the number provided in your
Terms & Conditions.
Call Sky Customer Service (see your Terms & Conditions).
Wait for your Sky±HD box to resolve the problem; if it is not resolved
call Sky Customer Service (see your Terms & Conditions).
Display messages
126
Message
Recording interrupted by loss
of signal or cancellation.
Please wait.
Play / Pause / Record are not
available whilst in an interactive
service.
The batteries in this remote
control are low. Please replace
within the next few days (or you
see a battery symbol in the Now,
Next & Later banner).
Channel not available.
There are no suggestions available
for this programme.
What does it mean?
Your Sky±HD box temporarily lost
the satellite signal during recording,
or recording was cancelled and
restarted during the programme.
You tried to play, pause or record a
programme while you are using an
interactive service.
The batteries in the remote control
need to be changed to avoid losing
your remote control settings.
You have entered the wrong
channel number. If it’s an adult
channel it may have been removed
by parental control settings.
It has not been possible to make
a recommendation against
this programme. You will see
suggestions for recorded or
downloaded programmes from
entertainment, sports, movies,
news, and popular genres from Sky
and partner channels.
What to do now
You may see this message when you’re playing back a recorded
programme. After a few seconds your Sky±HD box continues
playback from the point when the satellite signal returned or
recording was started.
Press
Sky on your remote control to leave the interactive service
before using these buttons. As long as the broadcaster allows it,
you can record programmes featured within an interactive service.
However, you cannot record the entire interactive service itself.
Change the batteries in your remote control as soon
as possible. See Replacing the batteries (page 98).
Select a different channel or turn off the Remove Adult Channels
setting under Parental Control > Adult Channels.
See Having more control over what the kids watch (page 82).
Choose another programme you may want to see suggestions
against.
Display messages
127
DVI Digital Video Interface. Provides high bandwidth digital connection between a video source and a TV.
Audio is carried separately.
A High Definition Multimedia Interface is like a High Definition scart cable, a high bandwidth digital connection
for both video and audio. ensures the best video signal is sent from the source (HD signal) to the display
(LCD, Plasma, DLP). It does this by sending uncompressed video and multi channel audio to the TV through one
single cable.
HDCP High bandwidth Digital Content Protection (HDCP) is a copyright protection system that is included in HD TVs
and receivers. It prevents unauthorised duplication and distribution of copyrighted content.
HD READY HD ready is a labelling scheme being introduced by the European TV manufacturers’ organisation EICTA to help you
choose an HD TV. The HD ready logo will appear on an increasing number of TVs in the shops. Sky’s HD service is
designed to work with TV sets that carry the HD ready label. So look for the logo to make sure you’re ready for HD.
HD TV HD TV (High Definition television) provides a higher quality display with a vertical resolution display from 720p to
1080i. These rates translate into a frame rate of up to 50 frames per second, twice that of conventional TV. HD TV
pixel numbers range from one to two million, compared to SD TV’s range of 300,000 to one million. As for audio, HD
TV receives, reproduces, and outputs Dolby
®
Digital 5.1 audio.
INTERLACED SCANNING With interlaced scanning, a display shows all the odd lines at one scan of the screen and then all the even lines in a
second scan of the screen.
PIXEL Pixel is the abbreviation for ‘picture element’. Pixels are the smallest bits of data in a video image. The more pixels
there are in an image, the greater the resolution.
PROGRESSIVE SCANNING Progressive scanning is based on the principle that all the horizontal scan lines are ‘painted’ on the screen in one
pass. 720 or 1080 horizontal lines are scanned progressively or in succession in a vertical frame. This is repeated
50 times a second. Some displays, for example LCD and plasmas, scan progressively, whilst CRTs in TV sets usually
scan using interlaced lines.
720p 720p means the vertical resolution of the TV picture is 720 lines. ‘p’ refers to progressive scanning.
1080i 1080i means the vertical resolution of the picture is 1080 lines. ‘i’ refers to interlaced scanning.
Wi-Fi is a registered mark of the Wi-Fi Alliance. Wi-Fi networks provide secure, reliable and fast wireless
connectivity. You can use Wi-Fi to connect your Sky±HD box to your broadband router.
Wi-Fi Protected Setup (WPS) is an easy way to set up new wireless networks automatically, add new devices
and enable security.
Jargon buster
Jargon buster
128
Specifications
The following specifications are for the Sky±HD boxes manufactured by Sky. Specifications may change without notice.
If you connect earthed equipment to the RS-232 port, you must use an approved screened cable.
The model number, serial number and electrical rating of this set top box are on a label on its base and rear.
DRX890W Specifications
Operating voltage: 230V AC; 50Hz
Power consumption: 45W (max.) / LNB switching +13/+18VDC 275mA MAX/22kHz
Weight: 4.1kg (packed)
Dimensions: 346mm x 255mm x 73mm (inc. rubber feet and connectors)
Operating temp. range: +5°C to +45°C
Storage temp. range: -20°C to +60°C
Hard disk capacity: 500GB (250GB personal storage space)
Connectors
MAINS INPUT: IEC 60320 2-pin
DISH INPUT 1: female F-type 75 (950-2150 MHz)
DISH INPUT 2: female F-type 75 (950-2150 MHz)
TELEPHONE LINE: RJ11, V90
RS-232: DB-9 female, data communications equipment
(DCE) / EIA/TIA-232-E ITU-T V.28 115.2 kbit/s (max.)
DIGITAL AUDIO OUT: OPTICAL and COAXIAL digital-audio sockets for 5.1 surround sound
AUDIO OUT (L and R): Phono sockets (RCA)
COMPOSITE VIDEO OUT: Phono sockets (RCA)
USB 2.0: Rear connector
SCART: SCART (composite video out; RGB out)
1.1 type A
ETHERNET: RJ45, IEEE802.3 10-BASE-T and 100BASE-TX
SATA: external HDD interface, SATA 1.0a
10 PIN MINI DIN: I/O Port for additional connectivity
DRX895W Specifications
Operating voltage: 230V AC; 50Hz
Power consumption: 45W (max.) / LNB switching +13/+18VDC 275mA MAX/22kHz
Weight: 4.1kg (packed)
Dimensions: 351mm x 265mm x 73mm (inc. rubber feet and connectors)
Operating temp. range: +5°C to +45°C
Storage temp. range: -20°C to +60°C
Hard disk capacity: 2TB (1.5TB personal storage space)
Connectors
MAINS INPUT: IEC 60320 2-pin
DISH INPUT 1: female F-type 75 (950-2150 MHz)
DISH INPUT 2: female F-type 75 (950-2150 MHz)
TELEPHONE LINE: RJ11, V90
RS-232: DB-9 female, data communications equipment
(DCE) / EIA/TIA-232-E ITU-TV.28 115.2 kbit/s (max.)
DIGITAL AUDIO OUT: OPTICAL & COAXIAL digital-audio sockets for 5.1 surround sound
AUDIO OUT (L and R): Phono sockets (RCA)
COMPOSITE VIDEO OUT: Phono sockets (RCA)
USB 2.0: Rear connector
SCART: SCART (composite video out; RGB out)
1.1 type A
ETHERNET: RJ45, IEEE802.3 10-BASE-T and 100BASE-TX
SATA: external HDD interface, SATA 1.0a
10 PIN MINI DIN: I/O Port for additional connectivity
Specifications
129
Specifications continued
The following specifications are for the Sky±HD boxes manufactured by Sky. Specifications may change without notice.
DRX890 Specifications
Operating voltage: 230V AC; 50Hz
Power consumption: 45W (max.) / LNB switching +13/+18VDC 275mA MAX/22kHz
Weight: 4.1kg (packed)
Dimensions: 346mm x 255mm x 73mm (inc. rubber feet and connectors)
Operating temp. range: +5°C to +45°C
Storage temp. range: -20°C to +60°C
Hard disk capacity: 500GB (250GB personal storage space)
Connectors
MAINS INPUT: IEC 60320 2-pin
DISH INPUT 1: female F-type 75 (950-2150 MHz)
DISH INPUT 2: female F-type 75 (950-2150 MHz)
TELEPHONE LINE: RJ11, V90
RS-232: DB-9 female, data communications equipment
(DCE) / EIA/TIA-232-E ITU-T V.28 115.2 kbit/s (max.)
AERIAL IN: IEC 60169-2 female
RF OUT-1: IEC 60169-2 male
RF OUT-2: IEC 60169-2 male
DIGITAL AUDIO OUT: OPTICAL and COAXIAL digital-audio sockets for 5.1 surround sound
AUDIO OUT (L and R): Phono sockets (RCA)
COMPOSITE VIDEO OUT: Phono sockets (RCA)
USB 2.0: (for future connectivity) front and rear connector
SCART: SCART (composite video out; RGB out)
1.1 type A
ETHERNET: (for future connectivity) RJ45, IEEE802.3 10-BASE-T and 100BASE-TX
SATA: external HDD interface, SATA 1.0a
DRX895 Specifications
Operating voltage: 230V AC; 50Hz
Power consumption: 45W (max.) / LNB switching +13/+18VDC 275mA MAX/22kHz
Weight: 4.1kg (packed)
Dimensions: 351mm x 265mm x 73mm (inc. rubber feet and connectors)
UHF modulator: CCIR PAL System I; Ch. 21 to 69 (factory setting is 68)
Operating temp. range: +5°C to +45°C
Storage temp. range: -20°C to +60°C
Hard disk capacity: 1.5TB (1TB personal storage space)
Connectors
MAINS INPUT: IEC 60320 2-pin
DISH INPUT 1: female F-type 75 (950-2150 MHz)
DISH INPUT 2: female F-type 75 (950-2150 MHz)
TELEPHONE LINE: RJ11, V90
RS-232: DB-9 female, data communications equipment
(DCE) / EIA/TIA-232-E ITU-T V.28 115.2 kbit/s (max.)
AERIAL IN: IEC 60169-2 female
RF OUT-1: IEC 60169-2 male
RF OUT-2: IEC 60169-2 male
DIGITAL AUDIO OUT: OPTICAL and COAXIAL digital audio sockets for 5.1 surround sound
AUDIO OUT (L and R): Phono sockets (RCA)
USB 2.0:
(for future connectivity) front and rear connectors
SCART: SCART (composite video out; RGB out)
1.1 type A
ETHERNET: (for future connectivity) RJ45, IEEE802.3 10-BASE-T and 100BASE-TX
SATA: external HDD interface, SATA 1.0a
If you connect earthed equipment to the RS-232 port, you must use an approved screened cable.
The model number, serial number and electrical rating of this set top box are on a label on its base and rear.
Specifications
130
THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON COMMERCIAL USE OF A CONSUMER TO (i) ENCODE VIDEO IN
COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON-
COMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY
OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE mpegla.com
Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.
HDMI, the HDMI Logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC.
Declaration of Conformity No. 5444 Trademark of the DVB - Digital Video Broadcasting Project.
Wi-Fi and Wi-Fi Alliance are registered trade marks of the Wi-Fi Alliance.
Wi-Fi CERTIFIED and Wi-Fi Protected Setup are trade marks of the Wi-Fi Alliance.
The Wi-Fi CERTIFIED logo is a certification mark of the Wi-Fi Alliance. The Wi-Fi Protected Setup Identifier Mark logo is a mark of the Wi-Fi Alliance.
This item incorporates copy protection technology that is protected by U.S. Patents and other intellectual property rights of Rovi Corporation. Reverse engineering and
disassembly are prohibited.
This product contains Free/Open Source Software. For further information, please visit sky.com/opensourcesoftware or view the ‘Software Notices’ section in the
Settings menu of the on screen TV Guide.
010431
@ Copyright Sky CP Limited 2015.
Sky, Sky±HD, Sky±, Sky Box Office, Sky Guide, Believe in better and Series Link are trade marks owned by the British Sky Broadcasting group of companies. Used under
licence. Sky±HD remote: UK, Irish and Community registered design numbers GB3022129, IE20855, IE20856, CD294475-0004 to CD294475-0007. Sky±HD box: European
patent nos. 0827668, 0868816, 0999702, 0999704, 1158802, 1208696, 1449360; International patent publication nos. 2005/074265, 2006/125971, 2009/050489;
Community design no. 000294467; Community design appn. no. 001652009 UK design no. 3020748. Corresponding design and patent protection exists in other
territories.
You are not authorised to use your Sky±HD box in a way which infringes the intellectual property rights of third parties. Copying programmes is unlawful under the
Copyright, Designs and Patents Act 1988, except in a limited number of circumstances such as for the purpose of showing in schools (section 35) and timeshifting for
private and domestic use (section 70).
The details in this guide are correct at the time of issue. Programme references are for feature illustration purposes only and do not necessarily reflect current scheduling.
The specification and features are subject to change at any time without notice.
No responsibility can be accepted for any failure of your Sky±HD box to receive, process or act on information transmitted to it, or any change in the performance of your
Sky±HD box as a result of the transmission of this information.
This product is intended for use in the UK, ROI, Channel Islands and Isle of Man only.
All Sky±HD models included in this user guide have been designed to comply
with CE marking requirements at the time of manufacture. Please refer to the
documentation originally supplied with your Sky±HD box for specific details.
131
132
Sky Part Code: 15545
18


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Sky DRX895W at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Sky DRX895W in the language / languages: English as an attachment in your email.

The manual is 3,44 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info