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Sitecom WL-109 Manual

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Appendix A - Troubleshooting
69
Problem
2:
Some applications do not run properly when using the
WL-108/109.
Solution
2:
The WL-108/109 processes the data passing through it, so it
is not transparent.
Use the Firewall Rules or Virtual Server feature to allow the
use of Internet applications which do not function correctly.
If this does solve the problem you can use the DMZ
function. This should work with almost every application,
but:
• It is a security risk, since the firewall is disabled.
• Only one (1) PC can use this feature.
Wireless Access
Problem
1:
My PC can't locate the Wireless Access Point.
Solution
1:
Check the following.
• Your PC is set to Infrastructure Mode. (Access Points are
always in Infrastructure Mode)
• The SSID on your PC and the Wireless Access Point are
the same.
Remember that the SSID is case-sensitive. So, for
example "Workgroup" does NOT match "workgroup".
• Both your PC and the Wireless Access Point must have
the same setting for WEP. The default setting for the
WL-108/109 is disabled, so your wireless station should
also have WEP disabled.
• If WEP is enabled on the WL-108/109, your PC must
have WEP enabled, and the key must match.
• If using 256 Bit WEP keys, then only compatible devices
using the TI chipset will be able to connect.
• If the WL-108/109's Wireless screen is set to Allow
Trusted PC’s only, then each of your Wireless stations
must have been selected, or access will be blocked.
• To see if radio interference is causing a problem, see if
connection is possible when close to the Wireless Access
Point.
Remember that the connection range can be as little as
100 feet in poor environments.
Problem
2:
Wireless connection speed is very slow.
Solution
2:
The wireless system will connect at the highest possible
speed, depending on the distance and the environment. To
obtain the highest possible connection speed, you can
experiment with the following:
• Access Point location.
Try adjusting the location and orientation of the Access
… 69 …


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