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Faire valoir sa garantie
Pour garantir la rapidité d’exécution de la
procédure de garantie, veuillez respecter les
indications suivantes :
Veuillez conserver le ticket de
caisse et la référence du produit
(par ex. IAN 123456_7890) à titre de preuve
d’achat pour toute demande.
Le numéro de référence de l’article est indiqué
sur la plaque d’identification, gravé sur la page
de titre de votre manuel (en bas à gauche) ou
sur un autocollant apposé sur la face arrière ou
inférieure du produit.
En cas de dysfonctionnement du produit, ou de
tout autre défaut, contactez en premier lieu le
service après-vente par téléphone ou par e-mail
aux coordonnées indiquées ci-dessous.
Vous pouvez alors envoyer franco de port tout
produit considéré comme défectueux au service
clientèle indiqué, accompagné de la preuve
d’achat (ticket de caisse) et d’une description
écrite du défaut avec mention de sa date
d’apparition.
Service après-vente
Service après-vente France
Tél.: 0800904879
E-Mail: owim@lidl.fr
Service après-vente Belgique
Tél.: 080071011
Tél.: 80023970 (Luxembourg)
E-Mail: owim@lidl.be
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