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Troubleshooting
Problem Reason Solution
The robot vacuum cleaner
does not charge.
The robot vacuum cleaner is not mak-
ing good contact with the charging
contacts 3 on the charging dock 2.
Ensure there is good contact be-
tween the robot vacuum cleaner
and the charging contacts 3 on
the charging dock 2.
The charging dock 2 is switched off
and the robot vacuum cleaner is
switched on, draining the battery.
We recommend continuous
charging when the robot vacuum
cleaner is not in use to ensure it
has enough power for the next
cleaning.
The robot vacuum cleaner
gets stuck during cleaning.
The robot vacuum cleaner is ob-
structed by cables, curtains or rugs on
the floor.
The robot vacuum cleaner automat-
ically tries to find different solutions.
If it is unable to find a solution, you
will need to intervene.
The robot vacuum cleaner
returns to the charging
dock 2 to recharge be-
fore it is done cleaning.
Low battery, the robot vacuum cleaner
automatically returns to the dock to
recharge.
Charge the robot vacuum
cleaner.
Wood floors, tiling and different floor
levels, cleaning speed and time of the
robot vacuum cleaner vary.
The cleaning times of the robot
vacuum cleaner vary based on
the complexity of the room, dirt
level and cleaning mode.
The robot vacuum cleaner
does not clean according
to the cleaning schedule.
The robot vacuum cleaner is not
switched on.
Switch on the power switch 10
(Position “–”).
Battery low If the robot vacuum cleaner is on
Standby, ensure it is charged so
it will always have enough power
to clean.
The robot vacuum cleaner is clogged. Switch off the product and clean
the dust collector 18 and other
parts.
The remote control is not
working (the effective
range is 5 m).
Remote control batteries low. R
eplace the batteries with new b
at-
teries and install these properly.
The robot vacuum cleaner is switched
off / robot vacuum cleaner battery low.
Verify the power switch 10 is
switched on (Position “–”) and
the robot vacuum cleaner has
enough battery power.
The infrared sensor on the remote con-
trol or the receive on the robot vacuum
cleaner are dirty and unable to trans-
mit or receive signals.
Clean the infrared sensor or the
receiver on the robot vacuum
cleaner with a cotton cloth.
An object near the robot vacuum cleaner
is interfering with the infrared rays.
Avoid using the remote control
near other infrared devices.
Troubleshooting
53


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