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Troubleshooting en
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Fault Cause and troubleshooting
Insufficient cleaning. 1. Check whether the detergent used is suitable.
2. Drain the dispenser.
→"Cleaning the detergent drawer", Page44
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispensers", Page39
HomeConnect is not
working correctly.
Different causes are possible.
Go to www.home-connect.com.
No connection to the
home network.
Wi-Fi is switched off.
→"Activating Wi-Fi on the appliance", Page42
Wi-Fi is activated but a connection to your home net-
work cannot be established.
1. Ensure that the home network is available.
2. Reconnect the appliance to the home network.
→"Connecting the appliance to a WLAN home net-
work (Wi-Fi) with WPS function", Page41
→"Connecting the appliance to a WLAN home net-
work (Wi-Fi) without WPS function", Page41
Water is leaking out at
the water inlet hose.
Water inlet hose is not correctly/securely connected.
1. Connect the water supply hose correctly. Connect-
ing the water inlet hose
2. Tighten the screw connection.
Water is leaking out at
the water outlet hose.
The water outlet hose is damaged.
Replace the damaged water outlet hose.
Water outlet hose is not connected correctly.
Connect the water outlet hose correctly. Water out-
let connection types
Odours have formed
in the appliance.
Humidity and detergent residue may promote the
formation of bacteria.
→"Cleaning the drum", Page44
If you are not using the appliance, leave the door
and detergent drawer open so that residual water
can evaporate.
57


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