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Troubleshooting en
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Troubleshooting
19 Troubleshooting
Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Incorrect repairs are dangerous.
Repairs to the appliance should only be carried out by trained specialist
staff.
Only use genuine spare parts when repairing the appliance.
If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Fault Cause and troubleshooting
The display goes out
and Start/Reload
flashes.
Energy-saving mode is active
Press any button.
aThe symbol lights up again.
"E:36 / -25 / -26" Drain pump is blocked.
→"Cleaning the drain pump", Page46
"E:38 / -25 / -26" Drain pump is blocked.
→"Cleaning the drum", Page44
if the fault is displayed again,
→"Cleaning the drain pump", Page46
Inlet opening of the rubber gasket is blocked.
→"Cleaning the intake opening in the rubber gas-
ket", Page48
i-Dos error, deactiv-
ate i-Dos
The pump for the intelligent dosing system is blocked.
1. Switch off the appliance.
2. Clean the pump unit.
→"Cleaning the detergent drawer", Page44
3. If this display appears again, call customer service.
→"Customer Service", Page59
Note:You can start the washing programme if you de-
activate the intelligent dosing system and dose manu-
ally.
→"Buttons", Page26
All other error codes. Malfunction
Call the after-sales service.
→"Customer Service", Page59
49


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