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Troubleshooting en
43
Fault Cause and troubleshooting
The programme does
not start.
1. Close the door.
2. Press Start/Reload to start the programme.
Childproof lock is activated.
→"Deactivating the childproof lock", Page33
Ready In is activated.
Check whether Ready In is activated.
→"Buttons", Page23
Laundry is caught in the door.
1. Open the door again.
2. Remove any trapped laundry.
3. Close the door.
4. Press Start/Reload to start the programme.
The door cannot
beopened.
The temperature is too high.
Wait until the temperature has dropped.
→"Cancelling the programme", Page32
Water level is too high.
Select a suitable programme for draining.
→"Programmes", Page25
Power failure.
Open the door using the emergency release.
→"Emergency release", Page49
The water is not drain-
ing.
Drain pipe or water outlet hose is blocked.
Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
Ensure that the drain pipe and water drain hose are
not kinked or trapped.
Drain pump is blocked.
→"Cleaning the drain pump", Page36
The water outlet hose is connected too high.
Install the water outlet hose at a maximum height of
1 metre.
Pump cover is not correctly assembled.
Correctly assemble the pump cover.
Detergent dosage is too high.
Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the left-hand compartment (not for outdoor
clothing, sportswear or items stuffed with down).
43


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