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Siemens Unify OpenStage 15 SIP Manual

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Fixing problems
153
Fixing problems
Caring for your telephone
• Never allow the telephone to come into contact with coloring, oily or
aggressive agents.
• Always use a damp or antistatic cloth to clean the telephone. Never
use a dry cloth.
• If the telephone is very dirty, clean it with a diluted neutral cleaner con-
taining surfactants, such as a dish detergent. Afterwards remove all
traces of the cleaner with a damp cloth (using water only).
• Never use cleaning fluids containing alcohol or plastic-damaging deter-
gents to clean the telephone. The use of scouring agents is also forbid-
den.
Troubleshooting
Pressed key does not respond:
• Check if the key is stuck.
• If the telephone is locked repdial keys cannot be used. This also applies
when emergency numbers or predefined numbers from the dial planed
are stored on them.
Check whether your telephone is locked ("Phone locked. To unlock enter
the PIN" appears on the screen). If the phone is locked unlock it.
The phone does not ring on call:
Check whether the ringtone is deactivated (see icon in the status bar on
the display Æ page 105). If it is deactivated, activate the ringtone.
You cannot dial a number:
Check whether you telephone is locked ("Phone locked" appears on the
screen. To unlock enter the PIN. ). If the phone is locked, unlock it.
To correct any other problems:
First contact the relevant service personnel. If the service personnel are
unable to correct the problem, contact Customer Service.
Contact partner in the case of problems
Contact your service personnel if a fault persists for more than five min-
utes, for example.
… 153 …


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